3. Overview
Problem solving is an information-based
search activity
Getting out from where you are ( Current
state) to where you want ( Desired state)
5. Analyzing Environment …
Gathering information gained
To respond to problems/opportunities.
Constantly both internal and external
organizational environments
7. Recognizing the Problems
A problem is exist before you take advantage
of it.
It is all from gathered information that a
company did in analyzing environment.
8. Identifying the Problem …
Define the problem
- What happened or will happen?
- Where did it or will it have an impact?
- Where did it or will it have an impact?
9. Identifying the Problem …
Defining complex problems
Break it down to 1-7 steps
Verifying your understanding of the problems
Great deal to verify your problem analysis
for conferring with a peer or someone else
11. Identifying the Problem
Look at potential causes for the problem
One reason a problem is a problem because there
is uncertainty regarding the action to take
14. The Rules of Brainstorming:
No criticism or judgment
Be free to express
The quantity and not the quality
Ideas are recorded
Evaluated after a lapse of time
15. Benefits of Brainstorming
Solutions can be found rapidly and
economically
Results and ways of problem-solving that are
new and unexpected
A wider picture of the problem or issue can be
obtained
The atmosphere within the team is more open
16. The team shares responsibility for the problem
Responsibility for the outcome is shared
The implementation process is facilitated by
the fact that staff shared in the
decision-making process
17. Using the mind mapping systems further
enhances the brain writing method
20. Models Decision - Making
Rational Model :
- Identify the problem
- Generate alternative solutions
- Evaluate and choose among alternative
solutions
- Implement and monitor the solution
21. Information and uncertainty
Managerial abilities
Preferences and values
The Carnegie Model Satisficing
Bounded rationality
24. What Focus Groups Can Do ?
Create and discuss new ideas
React to specific concepts
Galvanize participation and support
25. What Focus Groups Can’t Do ?
Be your sole research methodology
Replace relationship building
26. Advantages
Participants can react to and build on the
responses of other group members
Focus groups allow the researcher to interact
directly
They allow for the collection of rich data in
participants own words
27. Disadvantages
The small number of respondents limit
generalisation to the wider population
Results may be biased by particularly strong
group members
The open-ended nature of responses may
make interpreting results difficult