JAPAN: ORGANISATION OF PMDA, PHARMACEUTICAL LAWS & REGULATIONS, TYPES OF REGI...
Collaborative way of working
1. Field Management Solutions B.V.
bright people, bright ideas, bright solutions
Collaborative way of working
Design and implementation
Field Management Solutions B.V.
www.fieldgroep.nl
2. Reasons to implement a new way of working
• The implementation of Web 2.0 and other
emerging technologies serves to enhance
organizational performance
• Implementation will Establish the organizational
structures and processes that will drive
success in an intensely competitive connected
economy.
www.fieldmanagement.nl 2
www.marcdenheld.com
3. Advantages to implementing
The Collaborative way of working
•
• Productivity & efficiency •
Increased productivity
Reduced travel time due to video conferencing
facility
• Reduced communication overload
• Staff engagement • Improved team performance
• Better internal communication
• Greater staff engagement
• Knowledge • More effective learning & development
• Easier access to expertise and organizational
capabilities
• Improved reputation attractiveness as an
• Reputation employer in the 21st century
• IT, Travel, support and service cost reductions
• Problem solving via Internet knowledge base
• Cost reduction • Enhanced information search
• Video images via BB or Laptop
• Forum blog knowledge share
• RSS feed on updates
www.fieldmanagement.nl 3
www.marcdenheld.com
4. Let Social Collaboration become the
transfer platform for Knowledge
Old Knowledge management
KM Training Closed user
Go fetch Fixed content
stovepipes group
Social Knowledge management
Knowledge
Two degrees Dynamic Integration in
becomes
of separation Content Knowledge
facilitator
www.fieldmanagement.nl 4
www.marcdenheld.com
5. Collaborative Working
Process improvement Integration
Roll out via Single Portal WEB 2.0
platform
pilots with Intranet 2.0
feedback
Interactive
Implementation-
information and
and User process
news pages
Blog
Linux based
technology
DokuWiKi
plus feedback
Interactive Social
KnowledgeWiki collaboration
and Scrum platform
Micro blogging
Knowledge Retention Collaboration
via Yammer
www.fieldmanagement.nl 5
www.marcdenheld.com
6. Denso EU Portal Design
Denso Denso EU Denso EU NL Denso EU NL
Requirements
departmental
Login
Windows start
Portal start screen Portal screen Portal screen
Enviroment screen
EU Wide
EU Wide Country Department
Input Enter Sign in
Click to select Click to select Click to select
Denso EU portal Denso EU portal Denso EU portal
Container Container Container
Output Login Password?
Denso Country portal Department
Denso EU portal Filling
Filling portal Filling
News Menu:
Denso EU EU Functional requirementsNews Blockl.
Process flow Menu driven
Selection of
functionalities
Denso Country
NL
·
·
Editing rights, Easy Editing from diverse countries,No need for programming skills
EU Portal as container, Menu driven like news web page
DE · WEB 2.0 functionality (Like and comment fields)
etc. · Statistics on use and Click behavior
Denso NL · Archive function , Searchable
Departmental news NL · Soibility for Attachments:Photos, film and sound , Live links in the site WEB links
Possibly think of Multi language text.
BMS Menu: Functional requirements BMS.
Denso EU · Drop downmenu driven
Login Y/N Denso Country EU · Searchable by document
NL · Searchable by tekst
DE · Version controle
Denso etc.
NL · Document management rules
Denso Network? Denso NL
Departmental Data
KPI Menu:
Denso EU Functional requirements KPI Window.
Denso Country BMS Country · EU Portal as container
Denso NL · Start window Denso corp mining down to department via popup
Departmental data · Live feed
Login Y/N
Social Media Menu:
Denso EU Cloud Functional requirements Social medial.
Forum-------------------------------------------------------------------------------------------- · EU Portal as container only mining to country if it is a country specific app.
Wiki----------------------------------------------------------------------------------------------- · Denso people link?
Taxi Denso Country ·
Denso NL
External Link Service Menu:
Denso EU EU
Denso Country Functional requirements Link Service.
Departmental · EU Portal as container
· Dropdown Menu driven service to country to department
Link Service Menu:
Denso EU
Denso Country Network?
Departmental Country
Functional requirements. Functional requirements Log in. Functional requirements EU Portal. Functional requirements Country Functional requirements Departmental
· Flex workspace with follow · Log sees if you are external · Portal is container for all Portal. Portal.
me telephone · lower portals · Compulsary entrance · Compulsary entrance
· Single Sign-on · Compulsary entrance · EU Portal as container · EU Portal as container
· Multi application anywhere · EU News · Country specific field · Links to departmental
login with single look and · EU links dropins in containers functionality activates
feel · Social media stays popups
international
· Links to Country
functionality activates
popups
www.fieldmanagement.nl 6
www.marcdenheld.com
7. 7/36
Field management can provide
Single Portal Implementation
Social media Tools
EU & Local and Rollout advise
www.fieldmanagement.nl
www.marcdenheld.com
8. Advantage of a Single portal
• Clear workflow
• Easy security and firewall access
• Faster on boarding new employees
• Easy maintenance
• Single information source to employees
• Branded look and feel guaranteed
www.fieldmanagement.nl 8
www.marcdenheld.com
9. 9/36
Communication, Collaboration: Yammer
Input
Invite
Options Menu
Who is online
Yammer Feed
www.fieldmanagement.nl
www.marcdenheld.com
10. 10/36
EU wide Collaboration
European Yammer site
Yammer EU • English Language
• Cross country login
• Able to react on own local Yam
Local Country Yammer sites
• Local language allowed
• Local issues
Yammer Yammer Yammer Yammer • Cross country invites are possible
Denso.nl Sales.co.uk Denso.de Denso.local
• Able to read and reply on local and EU
Local visibility for employee
www.fieldmanagement.nl
www.marcdenheld.com
11. Succes of micro blogging?
When asked what the employees thought of Micro blogging:
– Engage and connect informally with the eu work community
– Talk about office or service-line specific topics
– Get quick feedback on ideas
– Find specific industry experts and thought leaders
– Keep updated on project progress
– Discuss innovative new ideas to promote interest
– Share interesting news and articles
– Share the highlights from events you attend
– See the reaction to internal campaigns
– Find out what the leaders/exec are working on
– Form groups to talk about different topics ,projects, service lines, cities
– Share events, occasions and even Baby photo’s
www.fieldmanagement.nl 11
www.marcdenheld.com
12. 12/36
Knowledge, FAQ, Answers: Wiki
Current page
(You are here)
Crumb trail (How you got here)
Search
Goto shortcut
Sitemap (Index)
Edit (if logged in)
Text
Login
Comment on the article
www.fieldmanagement.nl
www.marcdenheld.com
13. Success of the Wiki?
• Faster on boarding, as all information is available and searchable with
only two degrees of separation
• elimination of e-mail threads among groups to communicate or to obtain
information
• ability to complete real-time updates of web-based content (without
waiting for the technical support team to update your web server files)
• avoiding transfer of document attachments to a distribution list through
the e-mail system
• enabling the ability to always access current information (eliminating
problems by referencing out-dated documents or attachments that you
previously received)
www.fieldmanagement.nl 13
www.marcdenheld.com
