2. Overview: Diversity in Organizations
Surface-level diversity
Demographics
People are less concerned with demographics
More focused on shared characteristics such as personality and values
Deep-level diversity
Common approach to problem solving
Interest in similar issues
4. Discrimination in the Workplace
Exclusion of women
Provide easy workloads and marginal roles
Barrier to promotional opportunities
Discrimination and Stereotypes
Perpetuated by the popular press
Reminding people of their differences makes it more difficult to overcome in workplace situations
5. Case Study: Business Advantage
A study found that men with bald heads report a business
advantage
Daymond John – Shark Tank
Creates an illusion of experience and authority
6. Positive Diversity Climate
Need stakeholder buy in who may not see the benfits of creating a
positive diversity climate
“What does this have to do with me?”
8. Diversity Management Programs
Process by which managers make
everyone aware and sensitive to
needs and differences and others
Diversity in Groups
Can negatively impact team
performance
Can positively impact team
performance and organizational
performance
9. Workplace Incivility
Low-intensity deviant workplace behavior with an ambigious intent to harm
Introduced 15 years ago
Three types
Experienced
Witnesses
Instigated
The three types serve as the foundation of literature and research
Different scales used to measure incivility
Uncivil Workplace Behavior Questionnaire
WIS- Workplace Incivility Survey
Interpersonal Conflict at Work
10. Diversity Management Practices
Capture employees’ perceptions
of diversity management
practices
Difficult to identify meaningful
metrics to calculate return on
investment of HR practices
Study assessed 9 items important
to diversity management within
an organization:
Diversity
11. References
Otaye-Ebede, L. (2018). Employees’ perceptions of diversity management practices: scale
development and validation. European Journal of Work and Organizational Psychology. 27(4), 462-
476
Schilpzand, P., De Pater, I., Erez, A. Workplace incivility: A review of the literature and agenda for
future research. Journal of Organizational Behavior. 37, S57-S88 (2016)