Is your company prepared for a completely digital customer interaction? Come learn about how unified communications are propelling businesses into the future by revolutionizing the customer experience and expanding traditional communications.

1. Digital Revolution
Communications
Jeff Savage
Vice President, Enterprise

2. Agenda #MarcoTradeshow18
 Company Overview and Marco Partnership
 Digital Revolution
 CPaaS: Build A Better Customer Experience with the Right
Communication
 Bot and AI: Leverage Intelligent Technology to Redefine
Communications
 SD-WAN: Essential Foundation of a Digital Revolution

3. Company Overview #MarcoTradeshow18
1B+
ANNUAL REVENUE
750,000+
ANNUAL REVENUE
485K+
DEVELOPERS
1,600+
NETWORKS
CONNECTED
15B+
MINUTES
ANNUALLY
5B+
API CALLS
ANNUALLY
7B+
MESSAGES
ANNUALLY

4. Companies Reinventing Their
Communications Trust Vonage
#MarcoTradeshow18
100,000+
BUSINESS ACCOUNTS
3,000+
COMPANIES EACH MONTH ARE
UPGRADING TO THE VONAGE CLOUD

5. Marco Partnership
#MarcoTradeshow18
“Hundreds of vendors support Marco as a
business, but I’d only consider about a dozen
of them “partners.” They’ve become trusted
advisors and have a hand in making Marco a
better business.”
Jeff Gau, CEO, Marco
At Vonage, we compliment Marco in the
UCaaS space and are one of those trusted
advisors. We look out for what’s in the best
interest of Marco and have been great
advocates for their business personally and
professionally the past 4 years.

6. Digital Revolution

7. Communication is Everything #MarcoTradeshow18

8. User Demand is Driving the
Communication Revolution
#MarcoTradeshow18
Users now demand control
of communication options
 With the introduction of CPaaS, we
see a convergence of applications
 Next, with the convergence of
applications and communications,
we can enhance our experience with
AI and Bots
Users forced to
communicate based on
what was on their Desk
 First we had separate
infrastructure for Voice and
Data
 Then, with VoIP we were able to
converge those networks into
one single infrastructure

9.  In 2016, first wave of artificial intelligence technology in the
form of chatbots
 Facebook allowed developers to create a chatbot for users
 Apple and Amazon released Siri and Alexa
 Over 2 billion people are on Facebook and over 2 billion on
messaging platforms like WhatsApp, WeChat, Apple
iMessage
Speed of Adoption #MarcoTradeshow18

10. Live Demo
Attendant-less
Car Pickup
#MarcoTradeshow18
Use Case:
 Leverage Geofencing and Nexmo SMS to
connect travelers directly with their rental
car. Provide map directly to car bay, and
leverage 2FA for keyless entry
 Technology Provided by Nexmo
 SMS
 Two-Factor Authentication

11. Walking through the Use Case #MarcoTradeshow18
What’s in the Demo?
 Geofencing recognizes customer is close to rental car lot
 Customer is sent an SMS message with a google maps link
to direct them directly to their car bay
 Geofencing recognizes customer is next to car
 Customer is sent an SMS to authenticate themselves using
2-factor authentication
Extending the use-case (not in demo)
 Leverage WebRTC (ToxBox) to video chat Rental Car Agent to
review quality of the car (scratches, dents, etc)
 Leverage MMS/WebRTC/SMS to record mileage and gas

12. Geofencing recognizes customer is
close to rental car lot
#MarcoTradeshow18

13. Use 2FA to Validate User and Unlock Car #MarcoTradeshow18

14. Build a Better Customer
Experience with the Right
Communication Tools
CPaaS

15. Nexmo APIs Enable Businesses to Apply
Intelligence to Customer Engagement
#MarcoTradeshow18
Nexmo | APIs
Message
SMS
Chat App
Voice
Programmable Voice
SIP
Authentication
Verify
Number Insight
RTC
Conversation
Compliance
API
Real-time speech
to text transcription
Automated, natural
language FAQ
Translation, native
language engagement

16. MedXM #MarcoTradeshow18
MedXM® is a national leader in the
design and implementation of
preventative care technology and
health risk assessments.
Challenge: MedXM needed a communications
partner that could provide reliable communications,
as well as one that could align with their company-
wide shift to Google, centering around G SuiteTM
productivity app, Chromebooks and Android Support.
Solution:
G-Suite Integration: The Vonage for G SuiteTM
integration helps MedXM employees simplify their
workday with features like click-to-call and contact
synch, which seamlessly connect their business
phone activity to GMail® and other G Suite tools.
API’s for Automated Messaging: Using
Nexmo®, the Vonage API Platform, MedXM helps
members stay up-to-date on the care and medication
they need by sending them automatic text reminders
for appointments and prescription refills.
Product:
Unified Communications and
SMS APIs
Use Case:
G Suite Integration,
Automated Messaging
Industry:
Healthcare

17. Grab #MarcoTradeshow18
“With reliable SMS and voice
delivery from Nexmo, we can
provide the convenience of
password less login, protect our
users, and create a frictionless
user experience.”
Overview: Grab is a leading ride-hailing platform
whose mission is to create the safest, most
accessible transportation platform possible.
Challenge: Needed a way to scale user
communications and verification process despite
non-reliable carrier infrastructure that disrupted
sign-up process.
Solution: Nexmo’s SMS and Voice APIs.
Results: After integrating the SMS API and the
Voice API, Grab gained access to Nexmo’s
worldwide carrier network to ensure messages are
delivered in real-time, regardless of the user’s
location.
Impact: Passengers and drivers are assured
of high reliability when using Grab’s business-
critical application.
Product:
Nexmo SMS and Voice APIs
Use Case:
2FA and Account Notifications
Industry:
Transportation
-Grab

18. Convoso #MarcoTradeshow18
“With Nexmo, I feel that I am just as
important as their biggest customer,
and I feel like I’m getting the same
attention. So that gives me the
confidence to use more of their
services. We started with SMS and
then we added Voice. We plan to
integrate other Nexmo tools into our
platform in the future.”
Overview: Grab is a leading ride-hailing platform
whose mission is to create the safest, most
accessible transportation platform possible.
Challenge: Needed a way to scale user
communications and verification process despite
non-reliable carrier infrastructure that disrupted
sign-up process.
Solution: Nexmo’s SMS and Voice APIs.
Results: After integrating the SMS API and the
Voice API, Grab gained access to Nexmo’s
worldwide carrier network to ensure messages are
delivered in real-time, regardless of the user’s
location.
Impact: Passengers and drivers are assured
of high reliability when using Grab’s business-
critical application.
Product:
Nexmo SMS and Voice APIs
Use Case:
Messaging and Voice
Industry:
Contact Center
-Bobby Hakimi
Convosol Co-Founder and SVP

19. Live Demo
Employee
Sick Line
#MarcoTradeshow18
Use Case:
 Employee uses SMS Short code with
keyword “Sick”. Backend Systems, mark
Employee as sick, and immediately sends
SMS out to available associates to fill the
shift. First employee that responds “OK”
gets the shift
 Technology Provided by Nexmo
 SMS
And Auto Scheduler

20. How much code did it take #MarcoTradeshow18
Handle Inbound SMSSend SMS

21. Leverage Intelligent
Technology to
Redefine Communications
Bot and AI

22.  The introduction of AI and chatbots are the beginning of a
new era in technology: the era of the Conversational
Interface
 This interface won’t require a screen or a mouse to use.
There will be no need to click or swipe.
 This interface will be completely conversational, and those
conversations will be indistinguishable from the
conversations that we have with our friends, family, and,
of course, customers!
The Present #MarcoTradeshow18

23. Some Examples: Google Duplex #MarcoTradeshow18

24. Vonage Vee and Smart Receptionist
(Concept)
#MarcoTradeshow18

25. AI/BOTS for Contact Center
Enhanced Solutions
#MarcoTradeshow18
Packaged
Advanced
omnichannel contact
center product suite,
for businesses of all
sizes using its cloud-
native unified
communications
platform, Vonage
Business Cloud.
Programmable
Contact center
capabilities including
split recording, real-
time text-to-speech
translation,
onAnswer and
WebRTC.
Nexmo, the Vonage
API Platform
Sentiment
Analysis
Real-time insight into
caller sentiments and
emotions, enabling
better decision
making, customer
support and
outcomes.
Chatbots,
Visual IVRs
Bring resolution to
customers quickly
and seamlessly by
providing the tools via
traditional voice or
embedding these
interactions in mobile
apps or websites.
The Transition to Fully Customized Solutions

26. American Financing #MarcoTradeshow18
American Financing is a national
mortgage banker licensed in all 50
states. Focusing on offering
competitive interest rates and
superior customer service.
Challenge:
Improve customer experience
Route the Customer to the right resource at the
right time - live agent, self-help info, or loan status.
Improve after hours support
Solution:
Nexmo Voice API, our open source skills based
routing engine and CRM integration, integrated
with both DialogFlow and the new Contact Center
AI APIs.
Product:
Nexmo SMS and Voice APIs
Use Case:
Messaging and Voice
Industry:
Financial and Contact Center

27. #MarcoTradeshow18

28. CX Enablement Suite Integration with
Google Cloud Contact Center AI
#MarcoTradeshow18

29. Essential Foundation
of a Digital Revolution
SD-WAN

30.  The Digital Revolution is merging communication services into
data applications
 Requires edge devices to prioritize specific streams within an application
 The Digital Revolution cannibalizes application bandwidth making
commodity broadband the better business choice
 Ensure business class service over consumer grade bandwidth
 At the same time, business users have more services to consume
requiring more granular filtering of non-work related traffic
 Filtering high-bandwidth using applications like Netflix, Hulu,
Facebook video, while still providing access to the services our
business users require
SD-WAN Technology #MarcoTradeshow18

31. Vonage SmartWAN Service #MarcoTradeshow18
Secure VPN Overlay
Assured WAN Performance
Comprehensive LAN Services
Automated Application Monitoring
Security Service
3rd Party
Branch Sites
Enterprise DC
Orchestrator
Edge Cloud Gateways
Hosted in VG DCs
Cloud DC
Vonage Cloud
SaaS
MPLS/Cable/DSL/LTE
Cable/DSL/LTE

32. How Does SmartWAN Improve QoS? #MarcoTradeshow18
 On broadband access IPSec tunnels between
SWE and SWGW provide a secure transport
 Routes traffic as needed and acts as site traffic
load balancer
 All data is communicated in real-time to the
SmartWAN Orchestrator (SWO) which maintains
stats of all links and sites
 Dynamic optimizer measures latency, jitter, packet
loss per session, per packet, per path in real-time
between SmartWan Edge (SWE) and SmartWAN
Gateway (SWGW) on active path and secondary
path
 In case of variations in QoS inserts or buffers
packet to keep QoS consistent
 When the optimization process realizes that the
active QoS is worse than standby, it switches to
standby without losing any sessions
SW
OSmartWAN Orchestrator
SW-GW
Port
Primary
Path
Backup
Path
InternetBroadband Access
Simulated Packets
Monitoring Alerts Monitoring Alerts
SW-GW
IPSec
Module
SW-GW
router/
failover
module
SW-GW
per real-time
session dynamic
optimizer
ISWE
IPSec
Module
SWE
router/
failover
module
SWE per
real-time session
dynamic
optimizer

33. #MarcoTradeshow18The Future of Communications is Now
Key Components of Digital Revolution
UCaaS CPaaS CCaaS AI & BOTS SmartWAN

34. #MarcoTradeshow18
Thank You

35. Questions?
Thank you for joining us