Taking Emotional Intelligence to the Next Level: Interview with: Sue Langley, Director, Langley Group, a sponsor company at the marcus evans HR Summit 2013, on taking Emotional Intelligence in the workplace to the next level.

1. Taking Emotional Intelligence
to the Next Level
more engaged employees. It is really a difference between knowing what we
about the environment the leader “should” do and actually doing it. An
creates, that can be a culture that helps ideal is to use EI as the foundation that
people flourish in their role. is continually reinforced through
leadership programmes, sales, customer
What are the skills that emotionally service and the culture of the business.
intelligent leaders have and why are Using EI and positive psychology
they necessary? principles can transform an
organisation.
The skill of being able to perceive
emotions in others is important and can
be taught. The ability to identify micro-
expressions, read someone’s face, is a
Interview with: Sue Langley, useful skill to have. Being able to
Emotional
Director, Langley Group perceive emotions gives leaders more
choices. If they do not notice something
is wrong, how can they deal with it?
Intelligence
“Most Human Resources (HR) Identifying it will give them the choice
directors know in theory that to decide how to approach the matter,
Emotional Intelligence (EI) is before it hits them strong because they
important, most also know that engaged
employees perform better. Sometimes
these things we know are not
had ignored the early signals.
Resilience and emotional self -
must be
necessarily translated into actions,” Sue
Langley, Director, Langley Group
management is also a good tool for
leaders, as people listen to and watch constantly
reinforced in
reveals. those in leadership roles. If they are
managing their own emotions, being
EI is not a box that needs to be ticked resilient and optimistic, they are setting
different
and completed, it is the foundation of a positive culture for the rest of their
leadership, culture and relationships, team.
she elaborates.
From a sponsor company attending the
upcoming marcus evans HR Summit
Many organisations may already
believe that their leaders are
emotionally intelligent, but are not
forms and
2013, in the Gold Coast, Australia,
Australia, 13 - 15 March, Langley talks
performing to the best of their
capabilities. Could they be stuck? embedded
in the
about the emotionally intelligent leader How can they take EI to the next
and how organisations can take EI level?
principles to the next level.
organisational
In my experience, most organisations
Why should HR take EI principles have not actually invested in EI. They
more seriously? have ticked a box and say they have
Many organisations are performing
engagement surveys, trying to get their
done it because they had a half-day
seminar on it. But EI is an ongoing
process. It is the foundation to all the
culture
engagement scores up because they relationships in the organisation.
know it leads to higher employee
productivity. We also know that EI has been around for a while, so most
emotionally intelligent leaders have leaders know the basic theory. There is

2. About the HR Summit 2013
The HR Network –
marcus evans Summits group
This unique forum will take place at the RACV Royal Pines Resort, Gold Coast,
delivers peer-to-peer information
Queensland, Australia, 13 - 15 March 2013. Offering much more than any conference,
on strategic matters, professional
exhibition or trade show, this exclusive meeting will bring together esteemed industry
trends and breakthrough
thought leaders and solution providers to a highly focused and interactive networking
innovations.
event.
www.hranzsummit.com
Contact
Please note that the Summit is a Sarin Kouyoumdjian-Gurunlian, Press Manager, marcus evans, Summits
closed business event and the Division
number of participants strictly
Tel: + 357 22 849 313
limited. Email: press@marcusevanscy.com
For more information please send an email to info@marcusevanscy.com
All rights reserved. The above content may be republished or reproduced. Kindly
inform us by sending an email to press@marcusevanscy.com
About Langley Group
emotional intelligence worldwide’s (EIW) specialised expertise, tools and industry experience is fast building a reputation as
the leading provider of custom emotional intelligence solutions in Australia. These include flexible, tailored people development
programmes, performance coaching and profiling, professional accreditation and open programmes for people who want to be the
best they can be.
Our team are leaders in the practical application of EI (emotional intelligence), positive psychology and brain science. They are
passionate, committed and knowledgeable. They expertly convert the latest research into everyday language and real-world
examples so people can immediately put techniques into action. And because they live and breathe our positive emotionally
intelligent approach they are able to inspire people to realise their real value.
www.emotionalintelligenceworldwide.com
About marcus evans Summits
marcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discuss
strategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity to
individually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings.
For more information, please visit: www.marcusevans.com
Upcoming Events
Corporate Learning & Talent Development Summit (North America) - www.cltdsummit.com
HR Technology Summit (North America) - www.hrtechnology-summit.com
To view the web version of this interview, please click here: www.hranzsummit.com/SueLangley2