business

1. Chapter
1
What
is
Business
Analysis
-­‐ 1.6
Business
Analysis
and
Strategy
-­‐

2. Close
interac5on
between
Business
Strategy
and
Analysis
● The
work
of
a
Business
Analyst
is
strategic
in
nature
● Business
Strategy
o is
the
driver
of
Business
Analysis
ac=vi=es
o holds
direct
influence
to
Business
Analysis
ac=vi=es

3. ● Daily
employee
ac=ons
and/
or
tasks
mirror
the
organiza=onal
vision
through:
o Objec=ves
that
are
aligned
with
Strategy
o via
KPIs
and
CSFs
that
measure
the
success
Going from the mission to the vision
*
KPI
=
Key
Performance
Indicator
*
CSF
=
Cri=cal
Success
Factor
Reference:
ITIL
v3
Founda=on
Handbook

4. References:
[1]
Dr.
Robert
Kaplan
and
David
Norton,
“Conceptual
Founda=ons
of
the
Balanced
Scorecard”,
2010,
Harvard
Business
Review
(pdf
file)
[2]
BalancedScorecard.org
[3]
Wikipedia
-­‐
Balanced
Scorecard
The tool to align business activities
to the business strategy