1. MARK R. BARRETT
308 Ayrlee Ave NW Leesburg, VA
Project Management, Project Control and Budget Management, Operations Management
Configuration-Change and Deployment Management, Professional Web Systems Web Master,
Section 508 Compliance, Customer Service Management and Primary Contact Liaison,
Website Design, Security, Coding, Compliance and Graphic Creation
EXETER GOVERNMENT SERVICES, LLC Nov 2013 – Dec 2016
Privately held veteran-owned government consulting small business founded in 2002 (Gaithersburg, MD)
United States Presidential Commission Project Control Specialist and Deputy Project Manager
Supporting the United States Presidential Commission on Enhancing National Cybersecurity for the National
Institute of Standards and Technology (NIST)
Project Control Manager supporting a NIST Commission Workgroup for the Presidential Executive Order 13718
to research and deliver a final report on recommendations to enhance cybersecurity awareness and protections at all
levels of Government, business, and society, to protect privacy, to ensure public safety and economic and national
security, and to empower Americans to take better control of their digital security.
Managed the logistics for the Commission coordinating 5 public meetings around the United States to listen to
views and gather information about technologies, cybersecurity and policy opportunities and challenges held by
citizens, industry and academia. This includes the creation and printing of Commissioner meeting briefing books,
contacting, booking, coordinating experts as panelists and booking and coordinating the meeting venues.
Primary liaison responsible for assisting the expert panelists in their understanding of their assigned Commission
meetings and collecting their deliverables prior and during all Commission meetings.
Produced by-monthly project work and budget plans, scheduled performance indexes and cost performance
indexes to include an identification of Contractor resources, deliverables and completion dates, sequence of events,
start dates, and duration for each activity.
Managed and provided the total labor hour tasking budget information, including information for a separate travel
budget, and percentages for the project.
Provided daily and weekly updates to facilitate heading team meetings to manage the process of completing and
final delivery of the final report in December 2016 to the President of the United States of America.
Operations and Maintenance (O&M) Project Manager / Change Management (CM) Supervisor
Supporting the FDA Government’s Center for Veterinary Medicine (CVM) Division
Configuration-Change Request (CCR) Manager supervising and tracking all request’s complete lifecycle from
opening through developments, testing and ending with production deployments and request closings.
Provided weekly and monthly O&M and CCR statistics, metrics and system support monthly ticket statistics to
Exeter and CVM Management.
Represented CVM Management as the communication liaison and senior contact for High Tier and Emergency
“Helpdesk” issues and requests from CVM Business.
Supervised Change Manager (CM) with CCR deployments and support ticket requests and supported the CM as
the primary CM backup.
Analyzed and met with CVM Business Sponsor, assigned developer(s) and tester(s) to understand scope of request
for all open CCRs to deliver a comprehensive list of open CCRs to the CVM Change Control Board for each by-
monthly cycle for approval consideration.
Worked with Business Sponsor on all CCRs to have a mutual understanding and receive sign-off on the CCR
Scope Document and CCR full level of effort.
Provided support and advised Program Management regarding staffing questions, CVM expectations, policies and
2. LOCKHEED MARTIN (ACS Government Solution Group) Nov 1999 – Jan 2013
Global aerospace, defense, security, and advanced technology company with worldwide interests (Bethesda, MD)
Web Systems Development Specialist / Web Master / 508 Compliance Manager / Release Manager
Developed and maintained the Ginnie Mae website (www.ginniemae.gov) including writing and updating the
website source script, graphics, functionality, navigation, security and government disability requirements.
Primary Website Manager, Release Manager, Web Master and Primary Task Contact for Managing and supervising the
local and outside contractor teams with a 100% positive client satisfaction.
Represented Ginnie Mae as the communication liaison and senior contact for application releases for their Government
Department including tracking and logging enhancements and change requests for the contract.
Managed the planning and implementation of software and hardware migrations to development, test and production
environments for multiple outside contractors and employees within the contract.
Responsible for Managing the Website’s Compliance of the Section 508 Amendment to the Rehabilitation Act of 1973
using compliance applications.
Network hands-on Microsoft IIS web servicer maintenance/Active Directory Administrator including updating needed
software and hardware, user password and group settings, new workstation initial and security setup.
Report, analyze and document website statistical data using past analytical experience and website trending
Created and updated all website graphics and coding for the Ginnie Mae website and Deployed all front end application
and website coding to all testing and production environments.
Technical and representative lead for website setup at technical booths for multiple offsite conferences and conventions
for new versions of Ginnie Mae public releases.
CAPITAL ONE (Chevy Chase Bank / CFC-Consumer Finance Corp) Aug 1996 - Oct 1999
Largest locally-based banking company in the Washington Metropolitan Area, Former Companies acquired in 2009
Credit Officer: Area Manager-Client and Vendor Relations
Managed company Information Systems Department and system analysts in setup and maintenance of
computer work stations, staff user access, telephone systems, Voice Response Unit (VRU) and Automatic
Call Distribution (ACD) Queues development while underwriting loans.
Created reporting, provided analysis, enhancements and agent training for all functional areas (Collections,
Repossessions and Recovery, Credit and Direct Lending, Loan Servicing and Executive Management), including
being granted the maximum lending authority limit.
Managed the Customer Service Area that handles customer inquiries for both CFC-Consumer Finance
Corporation and Chevy Chase Bank including two supervisors and fourteen associates.
Managed the Dealer Reserve Area that handles the monetary incentives paid to a dealership for sending business
to both CFC-Consumer Finance Corporation and Chevy Chase Bank.
Managed the Mail Room Departments for both Chevy Chase Bank Consumer Lending and CFC-Consumer
Credit Officer: Credit Card Underwriting Manager
Managed the daily work flow for the origination and processing of all credit card applications.
Forecasted bank incoming application volumes and total capacity calculations.
Managed (interviewing, hiring, payroll, training, promotions, transfers, raises, scheduling, performance reviews
and appraisals) of two supervisors and twenty-seven underwriters.
Developed procedural changes based upon departmental performance, fraud loss and underwriting criteria by
doubling the monthly production increase setting a departmental record in the first month as Underwriting
3. Credit Card Underwriting Portfolio Analyst
Provided analysis of credit underwriting policies and procedures to increase production and reduce losses.
Managed the departmental development of all related reporting and managed all department analysis of credit
card underwriting and production.
Maintained reporting portfolios of all applications reviewed, including credit card type, credit score and source.
Active Government Security Clearance
Certified Web Master
Learning Tree International
Microsoft Internet Information Server (IIS)
Microsoft Windows Server Administration
Microsoft Windows Server Active Directory
Microsoft Windows Administrative Scripting
NVCC Hands-On Technology Training Center
Active Server Pages (ASP): Server Side Scripting
Web Graphics using Photoshop/Advanced Photoshop
Microsoft Internet Information Server (IIS)
Recognition: Lockheed Martin eGov Solutions Exemplary Individual Performance Award for Year 2008
BS, Interdisciplinary Studies, Radford University, Radford, VA