Here is a sample response using the STAR technique:Situation: In my previous role as an Account Manager, I was responsible for managing a portfolio of 20 key clients. One of the largest clients was experiencing some issues with their account that were affecting renewals. Task: My task was to resolve the issues, understand the root causes, and ensure a smooth renewal process. Action: I set up a meeting with the client to understand the problems in detail. I then reviewed the account history and processes. I identified gaps and areas that needed improvement. I put together an action plan to address the issues and ensure they did not reoccur. Result: By taking ownership and a hands-on approach, I was
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Career & Life Planning is a coaching and training organization founded by Joe Delaney that helps individuals improve their careers and lives. It offers career coaching, business coaching, youth coaching, life coaching, and training. The organization's mission is to enable individuals to perform at their best professionally and personally. It has locations in Ireland and the US and provides flexible scheduling for clients. Career & Life Planning advocates developing strategies in various areas like networking, research, and social media to aid in job searching, and creating a career plan with both personal and professional goals to aid career development.
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Similar a Here is a sample response using the STAR technique:Situation: In my previous role as an Account Manager, I was responsible for managing a portfolio of 20 key clients. One of the largest clients was experiencing some issues with their account that were affecting renewals. Task: My task was to resolve the issues, understand the root causes, and ensure a smooth renewal process. Action: I set up a meeting with the client to understand the problems in detail. I then reviewed the account history and processes. I identified gaps and areas that needed improvement. I put together an action plan to address the issues and ensure they did not reoccur. Result: By taking ownership and a hands-on approach, I was
Similar a Here is a sample response using the STAR technique:Situation: In my previous role as an Account Manager, I was responsible for managing a portfolio of 20 key clients. One of the largest clients was experiencing some issues with their account that were affecting renewals. Task: My task was to resolve the issues, understand the root causes, and ensure a smooth renewal process. Action: I set up a meeting with the client to understand the problems in detail. I then reviewed the account history and processes. I identified gaps and areas that needed improvement. I put together an action plan to address the issues and ensure they did not reoccur. Result: By taking ownership and a hands-on approach, I was (20)
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Here is a sample response using the STAR technique:Situation: In my previous role as an Account Manager, I was responsible for managing a portfolio of 20 key clients. One of the largest clients was experiencing some issues with their account that were affecting renewals. Task: My task was to resolve the issues, understand the root causes, and ensure a smooth renewal process. Action: I set up a meeting with the client to understand the problems in detail. I then reviewed the account history and processes. I identified gaps and areas that needed improvement. I put together an action plan to address the issues and ensure they did not reoccur. Result: By taking ownership and a hands-on approach, I was
- 1. CAREER & LIFE PLANNING THINK ACT WORK LIVE BETTER www.calp.ie
- 2. About Joe Delaney • 11 years recruitment experience in USA & Ireland. • Established Career & Life Planning as part-time business in 2008 while recruiting full-time • Former recruitment director with BDO Ireland • Mentor and Coach to several hundred individuals nationally on on Momentum Program, Begin Again, Skillnet Job Seeker Support Programs • Married, 3 kids, plays music and trying to get fitter Think Act Work Live Better
- 3. About Career & Life Planning • Coaching & Training Organisation • Has 5 business areas; 1. Career Coaching & Performance Improvement 2. Business & Executive Coaching 3. Youth Coaching & Education 4. Life Coaching 5. Training Think Act Work Live Better
- 4. Company Mission Statement “We believe our processes, techniques and support systems enable individuals to perform to their best in their professional and personal lives jointly” Think Act Work Live Better
- 5. Visual Overview of Client Outcomes that work with us Improve Their Decision Making Measure Results Think Act Work Live Better Set Goals based on new ways of Thinking & Prioiritsing & Acting on Specific Goals
- 6. Locations in Ireland & USA Limerick Loughrea Galway Boston, MA 7 day week service to suit national and international appointments Flexible Service based on client times Earliest Appointment is 6am Latest Appointment 9pm Weekend Appointments available
- 7. 5 Steps to Employment Think Act Work Live Better
- 8. 1. Know what you can offer through good research on your own product or brand 2. Know the real reason why CV / Profile is so important 3. Know really good answers to likely questions that people will ask during interviews 4. Have a plan that allows for personal and professional development while getting back to work 5. Have a plan for who you want to work for what they will offer you Think Act Work Live Better
- 9. Components of Job Searching Social Networking Strategy Recruiters Strategy Hidden Job Market Event Strategy Interview Delivery Strategy CV Strategy Networking Strategy Offline Strategy Alumni Strategy Volunteering Strategy Referral Strategy Research Strategy Past Employer Strategy Company Strategy
- 10. Experience Career & Life Planning’s Overview of Job=Seekers + Strategies New Job My Experience So Far Think Act Work Live Better • Self Awareness • CV Strategy • Recruiters Strategy • Networking Strategy • Research Strategy • Alumni Strategy • Interview Strategy • Past Employer Strategy • Referral Strategy • Event Strategy • Offline Strategy • Volunteering Strategy • Social Networking Strategy • Hidden Job Market • Online Job Boards Next Company In My Career
- 11. • Each of these strategies is critically important in your ability to get noticed in today’s cluttered job environment • Identifying barriers that exist in each area and putting plans in place to overcome them are critical to being successful. • Interviews are getting harder to get and competition for places is at a premium. You must be very well prepared! • Ensure you are confident in each of the above strategies so that you can climb the next step in your career ladder. Think Act Work Live Better
- 12. 1. Know what you can offer through good research Think Act Work Live Better
- 13. Career & Life Planning Positive steps towards your Future
- 14. Reality Check Significantly need to up your game to get noticed, let alone get an i n t e r v i e w, w o r k recognition, promotion or job Think Act Work Live Better
- 15. 2013 is Almost Over What’s the next 3 months going to look like for your career? Think Act Work Live Better
- 16. Self Awareness Create your mission statement for yourself for the rest of 2013 “I want to keep focused on taking small steps to help me improve my ability to get noticed, perform well at interviews and learn new skills while I’m looking for my next job” Or “Develop another set of skills that will benefit my career and allow me to look back at my performance and recognise what I achieved” Think Act Work Live Better
- 17. Look at yourself from the other side of the table • What do other people see online, on your CV, Cover Letter, Linked In Profile, FB Page or Twitter Account etc? • What’s the objective of your CV & Social Media Profiles? • Does it accurately reflect where you can add value to the employer or just tell them where you have worked and what you have done? • Do you really know what are the key points that the interviewer or company is looking for you to solve? • This is a constant issue for people to deal with. Think Act Work Live Better
- 18. What are you prepared to change in order to get it? • • • • • • • • More time for Critical Thinking Identification of barriers impeding your performance More Planning for personal goals More focused career planning More networking More willing to open your mind to different possibilities Change your habits of job searching Persist & Resist Think Act Work Live Better
- 19. I want you to start thinking What skills can you bring to enhance a potential employer? Versus Going looking for a job Think Act Work Live Better
- 20. Attitude and desire of the talent is everything to a company hiring. Think Act Work Live Better
- 21. 2. Know real reason why CV / Profile is so important Think Act Work Live Better
- 22. Where does my CV go when I email it? To the Hiring Manager Jobs Mailbox Recruitment Software To HR Recruiter Someone else Where ever it goes, it has got to stimulate a positive response! No excuses. Think Act Work Live Better
- 23. Stimulate a Positive Response • Understand what you are. (Product Definition) • Understand where you can add value to what the company is looking for (Value Add) • Create a communication plan by utilising the information you have researched about the company and role locally (Research) • Identify who is the person making the decision and advise them where and how you can add value to their organisation (Go-To-Market Plan) Think Act Work Live Better
- 24. The HABIT of a Good CV Personal Details References Personal Profile Personal Interests & Achievements Computer Skills Think Act Work Live Better Education & Training Work History including Achievements
- 25. • In trying to position yourself in a crowded market of people looking to move understand this important fact. • Employed people are now looking to move as well as unemployed job seekers • Put the time into getting a document and cover letter that will grab attention and get the person to include you in their shortlist for interview. • Don’t be humble on your cv • Don’t lie on it & know it inside out • Remember the word Explain! Think Act Work Live Better
- 26. Social Networking Strategy • Meaning of “Friend” has changed for ever Think Act Work Live Better
- 27. Social Networking Strategy • • • • • Its positive and has lots of benefits Its also easy to get ignored quickly and discreetly Its the same as it always was – who you know. People do business with people – don’t forget this! Networking objectives and strategy must stay the same • Social Media can be very distracting Think Act Work Live Better
- 28. Social Networking Sites Mobile Apps Think Act Work Live Better
- 29. • • • Twitter: – – – – Getting connected with people outside your network Pace yourself Try getting into a routine of updating at least once 2x a week Search for and join in on relevant conversations of interest to you LinkedIn: – – – – – Find people at specific companies/recruiters Fill in as much as you are comfortable with on your profile Find and join groups that interest you Personalise your invitations to connect Acknowledge those who want to connect with you Facebook: – – – – – I don’t know remember all my friends from past Want to meet people with shared interests Search for industry events and find 1-2 you can attend If comfortable, a good profile photo helps to humanize you When you join a group, leave a small note to introduce yourself Think Act Work Live Better
- 30. How to Use LinkedIn for Job Search Write from the mindset of the person reading it Include a Photo Include Keywords and Skills Add applications -- post presentations, file sharing Add people to your network Search for colleagues by company/school name Watch for/join groups your connections join Learn some details to help establish rapport If so, request an introduction! (or send a message) Inquire about company culture, satisfaction Think Act Work Live Better Add a Compelling Headline Professional Summary Two or Three recommendations Search for people you know Search for groups by industry, affiliation, purpose Look for hiring managers by name Within your network? (1st, 2nd, 3rd degree or group) Find current and former employees Look for recruiters (Staffing & Recruiting Industry)
- 31. SOCIAL NETWORKING – THE BOTTOM LINE • Recruiters are promoting jobs and looking for candidates on social networks • Employers are looking for candidates (and hiring!) • A lack of social network presence may hurt your credibility and may negatively impact your visibility to employers • Candidates are vetted according to their social media profiles and content they produce • Opinions and 1st impressions count on Social Media sites • Participate, but be careful what you say • Networking objectives and strategy remain the same Think Act Work Live Better
- 32. 3. Know really good answers to likely questions Think Act Work Live Better
- 33. Question What’s your objective from an interview? To get a job or sell myself? Think Act Work Live Better
- 34. Perhaps these goals may be better options to consider? Explain yourself better than you have done in your last interview? Show them where you have added value in the past and where you will add value to them Understand more about the company and culture? Demonstrate better attitude Think Act Work Live Better
- 35. Competency Techniques STAR Approach (Situation; Task; Action; Result) CAR Approach (Context; Action; Result) Structure and Practice - Key to Success Think Act Work Live Better
- 36. Sample Question “Please give an example of a time when you had to complete a project , where there were strict deadlines and external events were out of your control.” Answer in STAR format: S T A R Situation (identify the scenario – the where and when) Task that you have to undertake – the why Action – those steps you undertook to achieve the task Results Think Act Work Live Better
- 37. Answer in STAR Format S At Company X, during an xxx project; I was in the role of ??? T The project plan was developed to client specification . However timeline change due to client requirements and a strike in the client country. We had to get project delivered on time A How did you adapt to changes e.g. advise and work with client, amend project plan for realistic deadlines, advise impact on timescale and costs, brought on additional staff before strike started R Client was very happy with result , our proactive nature, communication etc. Project completed on time with no financial implications or penalties. Think Act Work Live Better
- 38. Key Interview Competencies Required • • • • • • • • • Teamwork Responsibility Decision Making Communication Leadership Commitment to Career Commercial Awareness Persuasiveness Career Motivation Think Act Work Live Better
- 39. Overview Demonstrate your skills / experience in a structured way. Allow employers to measure your responses to selected questions using past performance More frequent as a means of understanding your individual personality traits Think Act Work Live Better
- 40. Examples of Competency Based Questions • Give me an example of a time when you set a goal and were able to meet or achieve it. • Tell me about a time when you had to use your presentation skills to influence someone's opinion. • Give me a specific example of a time when you had to conform to a policy with which you did not agree. • Tell me about a time when you had to go above and beyond the call of duty in order to get a job done. • Give me an example of a time when you had to make a split second decision. Think Act Work Live Better
- 41. K.I.S.S. Keep Interview Skills Sharp Think Act Work Live Better
- 42. Interview Checklist Opening Statement Remember STAR Answers to likely questions You have to demonstrate a real and genuine positive attitude. Practice it! Strengths Closing / Finishing Comment Think Act Work Live Better Weaknesses
- 43. 4. Have a plan that allows for personal and professional development while getting back to work Think Act Work Live Better
- 44. Sample Career Plan Think Act Work Live Better
- 45. Career Overview of Job Seekers Experience + My Experience So Far Think Act Work Live Better Strategies • Self Awareness • CV Strategy • Recruiters Strategy • Networking Strategy • Research Strategy • Alumni Strategy • Interview Strategy • Past Employer Strategy • Referral Strategy • Event Strategy • Offline Strategy • Volunteering Strategy • Social Networking Strategy • Hidden Job Market • Online Job Boards = New Job Next Company In My Career
- 46. Career Plan MONDAY Personal Goals Professional Goals 9am Exercise Re work CV 10am Me Time Work on Alumni Friends Time Spend Time on Linked In 12pm Improve SelfConfidence Improve Research Skills 1pm Clean Attic Cold Calling Companies 2pm Clear Shed KISS 3pm Attend Presentation Skills Social Networking 11am TUESDAY U Learning Seminar WEDNESDAY THURSDAY FRIDAY 4pm Meetings 5pm Events / Talks 6pm Network more in Work
- 47. Sample Competency Grid Competence Change competency headings to reflect competencies of the position you are interviewing for Where you have gained experience Teamwork Responsibility Decision Making Communication Leadership Commitment to Career Commercial Awareness Interpersonal Skills Conflict Management
- 48. 5. Have a plan who you want to work for that allows you to commute less, enjoy work-life balance, gain additional or different experience. Previous templates allow you to complete the blanks. We don’t fill in the blanks….you do. Get moving. Think Act Work Live Better
- 49. Summary • • • • Find out what your Brand or App is Ask for help KISS Get experience in interviewing – not token interviews, put yourself under pressure to perform • Get noticed for the right reasons on social networking sites • Keep offline channels very active also • Put a plan together that you can be proud of! Think Act Work Live Better
- 50. Be way better at your entire search, network and communications plan than the person next to you Think Act Work Live Better
- 51. CAREER & LIFE PLANNING THINK ACT WORK LIVE BETTER www.calp.ie
Notas del editor
- Put up role on paper
- Job-seekers need to be highly competitive. Some of your colleagues or competitors who are working got it through a number of different options. Luck is a part, being in the right place at the right time is a part, but planning is critical to Suceed. And although getting emplyed is probably your primary goal right now, the strategies for how employees can improve their performance will help you also, again sooner rather than later.Next Slide - How can you benefit from this talk?
- Who here can really say their CV created a really positive response from a stranger?Either way, no matter where it goes, the one and only thing you can be sure of is you’ve lost control of your application. So before you press send, think a bit differently about how you can get your cv noticed. Anyone use their ears when they are reading a job application. Might be worth looking at that - Covey’s habit, seek first to understand before being understood. As questions of audience? Do I really understand what this organisation is looking for and why are they recruiting? Does my CV send them an instant message as to what I can contribute for them? If I’m not sure, how can i get these answers.Example of style of recruiting, not so common here, but popular in the UK & US. Executive Search of Head Hunting. Eg. Lets say I am looking for an RF engineer..web, linked in, fb, database, network...still nothing. Competitors – draw out map. Ask for post room – looking for john in design – dont have a jon, have atom or billy or peter....thank you very much. Always a way of getting information. How do detectives get to solve cases – waiting for someone to come in and say – i did it?Next Slide. Case study based on your side of the table. How do you create that response?
- Product Definition – if you don’t know it, how can you explain it let alone sell it. Would you buy something if you didn’t know what it did?Value add – some of you have degrees, some two, some none, now think of an apple on top of a box of oranges. Was it education, experience, adding value, all 3What made the apple stand out?Research – use your technical skills, your attitude and other traits that you have in you but haven’t used. Part of the brief in the recruiting game is exec search. Different to recruiting because its a no foal – no fee game. Exec search is differnt. I’m given nothing, and have to find people. Very interesting, cunning, deceitful, information gathering, knowledge acquisition, knoweldge gives me some control.Go to Market - have a consistent message across everyone you meet so there is consistency with what you are saying to people. You may to meet / talk to several people before the key decision maker.GE 22 pages of interview questions done for interviewNext Side intro where do jobs come from
- Linked In- Keep updating your profile – write an article. Engage with someone in your target company. Get an introduction.Facebook - Don’t have pics that cause supicision or if you have a sense of humour that doesn’t resonate well with strangers.
- Complete your Profile – 85% minimum (Users with complete profiles are 40 times more likely to receive opportunities through LinkedIn!)
- Pretty clear in what these techniques stand forNext is example
- Next is answer
- Next is type of competeny required
- Sample of Key Competencies Required?Anyone KISS lately? Steve Jobs /Bill Gates
- Why?Need a volunteer. Who likesiphones..would love to work for Apple. Love to..enough that they would give me their iphone if I was to get them an interview.Steve Jobs Apple – Recruiting Favourite JobYou’ve sent your CV in amonth ago and you haven’t heard anything. Get a call to say...hi, this is melone from Apple and we would like you to meet Steve Jobs, Friday morning at 9am in The Savoy Hotel Limerick....Are you ready? Really ready?Overprepare then go with the flow.Do you know all the answers to likely questions? If not, you haven’t been Kissing or maybe you have, but your level of what you think is right, is not what I, steve jobs or Dell are looking for? How can you do this?Does anyone remember the safe cross code song – let all points open on screen first before clicking icon
- Draw corcle with dot in middle
- Brand – Nike, McDonalds, Coke?Think the other side of the tableGet practice on interviews..don’t leave it to chance. Remmeber 2005/6 when you came into college, you couldnt have written whas was going to have happened in 2008.Offline – company sites, blogs, investor sites, set up trackers or their symbol, agencies, papers,