1. Re: 999,915,901
Jan 30, 2000 at 2:51 PM
Speedy Response <email@example.com>
We want to help you as much as we can. However, not enough information was
included in your email for us to troubleshoot the problem. Please provide as
much information as you can. If it helps, please follow the guidelines below
and feel free to send anymore information which is not listed.
Your name -
Your memberID name -
Your computer operating system (Windows 95a? 95b? 95c? /98? /Windows NT -
The dial up number you are using -
Processor speed -
Modem/Type/Brand if known -
Version of NetZero -
Your telephone number -
Your email address -
Version of your web browser -
Version of your email client/program -
Description of the error -
Thank you for your inquiry,
Technical Support Analyst
NetZero Customer Care
In a hurry? Need help fast? Try NetZero's new Priority Support by
calling 1(877)272-9929 . Priority phone support is available 24 hours
a day, seven days a week and costs $14.95 per incident. You'll get
quick access to a Priority Customer Care professional, who will work
with you to answer your question or problem and will even call you
back if needed.
----- Original Message -----
From: "Mark Hilbert" <firstname.lastname@example.org>
To: "NetZero Speedy Response" <email@example.com>
Sent: Saturday, January 29, 2000 12:38 PM
Subject: Re: 999,915,901
> --- NetZero Speedy Response
> <firstname.lastname@example.org> wrote:
> > Dear Valued Customer:
> > OOPS! You forgot to include a valid code in the
> > SUBJECT header for your
> > e-mail to NetZero. But not to worry, you can find a
> > lists of codes for the
> > subject field of your e-mail listed below. Please
> > type the appropriate code
> > in the Subject Field of your message, not the body
> > of your e-mail, and we
> > will help answer your request as quickly as
> > possible.
> > INSTRUCTIONS:
> > Reply to Customer Care using:
> > email@example.com
> > Choose an appropriate code from the list below and
> > include the code in the
> > subject of your e-mail. Enter ONLY the CODE NUMBER
> > for the subject of the
> > e-mail (example below). Include your original
> > request in the body of the
> > e-mail. This allows us to channel your request to
> > the appropriate
> > department and normally respond to you within 2
> > hours or less.
> > CODES:
> > GENERAL INFO
> > 101 Support Avenues
> > 102 Access Numbers
> > 103 Change Access Number
> > 104 Speedy Assistant
> > 105 Can I Use Dial-Up Networking with NetZero
> > 106 Spam
> > 107 Why can't I connect at 56K?
> > 108 Why am I Getting a Phone Charge from NetZero
> > 109 Why am I Getting Disconnected for Non-Activity?
> > 110 Can I Still Use Other ISPs?
> > CONFIGURATIONS
3. > >
> > 201 Problems Completing the Profile
> > 202 Configuration Error
> > 203 AOL Users
> > 204 AOL BYOA Setup
> > 205 I downloaded NetZero. What next?
> > 206 E-Mail Configuration
> > 207 Creating Multiple E-mail Profiles
> > 208 NetZero Update Loop
> > 209 Why is my E-Mail Stuck?
> > 210 Change Default Browser
> > 211 Problems Downloading Disk Version
> > ERRORS
> > 301 There is No Answer Error
> > 302 PPP Timeout Error
> > 303 NetZero Automatically Disconnects or Hangs
> > 304 Proxy Server Error
> > 305 Protocol Not Configured Error
> > 306 Username-Password Invalid Error
> > 307 Login Transaction Failed
> > 308 Internal Authentication Error
> > 309 Why does my System Freeze?
> > 310 MSVCRT.DLL Error
> > 311 Port Already Open Error
> > 312 Web Browser Errors
> > 313 KERNEL32.DLL Error
> > 314 MS DOS Mode Error
> > 315 Why do I Keep Getting Busy Signals?
> > 316 Move Data Process Error
> > 317 Cannot Read MEDIA.INI File Error
> > 318 Winchip-Evergreen CPU
> > 319 Domain Is Not in my List of Allowed Rcphosts
> > Error
> > 320 Naughty, Naughty. You Can Run NetZero But
> > Cannot Hide It Message
> > 321 Port Disconnected By The Remote Computer
> > NETZERO INFORMATION
> > 901 About NetZero
> > 902 Getting Started
> > 903 Latest Version & System Requirements
> > 904 CD Orders
> > 905 About ZeroPort
> > 906 Privacy
> > 907 Advertising
> > 909 Mac and Other Operating Systems
4. > > 910 Newsgroups
> > 911 Web Hosting
> > 912 WebTV
> > 913 ZeroPort Is Too Big
> > 914 Hide or Minimize ZeroPort
> > 915 Closing Account
> > 916 What is the $59.95 Charge?
> > 917 Can I use NetZero with Sega Dreamcast?
> > 918 Employment Opportunities
> > OTHERS
> > 988 Customer Suggestions & Comments
> > 999 If you do not see your CODE listed, you can
> > send us an e-mail which
> > will be personally responded by one of our technical
> > support analysts.
> > Please allow 1 business day for a personal response.
> > For the CODE 999, be sure to include the following
> > information in the body
> > of the e-mail:
> > 1. The access number that you are dialing.
> > 2. Your phone number (or where you are dialing from)
> > 3. The date and time you tried to connect.
> > 4. Your CPU manufacturer, type, and speed (Intel
> > Pentium 166, etc.)
> > 5. Your Modem manufacturer, type, and speed (US
> > Robotics 56K x2, Diamond
> > Supra 56 V.90, etc.)
> > 6. How much RAM do you have? (16 MB, 32 MB, etc.)
> > 7. Windows version? (95/98/NT)
> > 8. NetZero version number? (1.5.1, 1.6, 2.0, etc.)
> > PLEASE REMEMBER TO INCLUDE ONLY THE CODE FOR THE
> > SUBJECT OF YOUR E-MAIL.
> > WITHOUT THIS CODE, YOUR REQUEST CANNOT BE PROCESSED.
> > ****** EXAMPLE ************
> > To: firstname.lastname@example.org
> > Subject: 910
> > To Whom It May Concern:
> > I currently use newsgroups. Does NetZero host
5. > > newsgroups?
> > ***************************
> > We look forward to your reply!
> > Sincerely,
> > NetZero
> > Customer Care
> > In a hurry? Need help fast? Try NetZero's new
> > Priority Support by calling,
> > toll-free (877)272-9929. Priority phone support is
> > available 24 hours a day,
> > seven days a week at a cost of $14.95 per incident.
> > You will get quick
> > access to a Priority Customer Care professional who
> > will answer your
> > questions and, if needed, will call you back.
> > __________________________________________
> > NetZero - Defenders of the Free World
> > Get your FREE Internet Access and Email at
> > http://www.netzero.net/download/index.html
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