1. MARK CARLOS ORDOÑA ROZ
Room 2701, Alyaa Tower A
Al Nahda, Sharjah, U.A.E
Mobile: +971-56-408-3238
Tel. Number: (06) 525-2101
Email: rozmark@yahoo.com
CARRER OBJECTIVES:
To be able to join in an organization where my skills and experience in Office
Administration, Sales, Customer Service and Data Entry and other personal
abilities can be utilized yet still there is an opportunity for me to further
enhance my growth as a professional.
COMPETENCY SUMMARY:
 Substantial experience and outstanding skills in customer service, Office
administration and Sales for 7 straight years in the UAE;
 Procedure-specific when it comes to performing tasks and responsibilities
yet innovative and with initiative.
 Proficient in accounts, marketing and collections;
 Accustomed to working in a fast paced environment with the ability to
think quickly and successfully handles difficult clients.
 Trustworthy, ethical, confident and poised in interactions with individuals
at all levels.
 Detail-oriented, resourceful in completing projects and able to do multi-
task effectively
 Excellent in oral and written English; speaks Tagalog and Cebuano;
computer literate.
SKILLS:
 Entrepreneurial and Marketing Skills
 Administrative and coordination skills
 Excellent in MSWord, Excel, Power point and Photoshop
 Interpersonal Management Skills
 Multi-Tasking Skills
 With Automatic Light Vehicle Driving License

2. PROFESSIONAL WORKING EXPERIENCES:
Falcon Pack Industry L.L.C
(Falcon Detergents Industry Division)
Industrial Area 15, Sharjah, U.A.E
Secretary to Production and Sales Manager Cum Receptionist Cum Data
Entry personnel Cum Office Administrator cum Sales personnel:
 As Secretary and Receptionist, my duties and responsibilities are the
following:
1. Providing the daily schedule and activities of the managers.
2. I write and prepare the correspondence for mails and memos.
3. Taking phone calls, reading mails, forwarding necessary calls and
messages to concern people.
4. Taking down notes, instructions, references and other pertinent
details.
 As Data Entry personnel, my duties and responsibilities are the following:
1. Collecting of production reports every production day to input
into the reporting system.
2. Preparing Production report summary in daily and monthly
basis.
3. Preparing and indexing files and records for production data and
other important documents.
 As Office administrator, my duties and responsibilities are as follows:
1. Keeping on track all the production staff’s leave and vacation
records.
2. Facilitating and recording staff’s attendance, tardiness and other
employee related documents.
3. Filing and indexing of all important files and documents related
to the company’s operations and transactions.
 As Sales personnel, my duties and responsibilities are as follows:
1. Attending to the walk-in customers in the showroom, providing
details about our products.
2. Taking of phone-in orders from customers and regular clientele.
3. Suggesting and recommending of the proper products which
suits the needs of the clientele.
ACHIEVEMENT/CONTRIBUTIONS BY PERFORMING MY DUTIES:
From the start of my tenure in the company up to the present, in which
I am functioning and doing my duties and responsibilities, I can say that the
workflow of the organization is not being hampered and disrupt. As a matter
of fact, by doing my duties and responsibilities, it promotes and improves the
quality of services in which I am being task to perform.

3. With my capacity to perform multi tasks, the requirement of additional
manpower does not necessitate because I can provide the same output in
comparison to the person especially tasked to perform a certain job. As a
result, it is a cost-effective end for the company since they do not need to hire
additional employee.
Account Officer Cum Sales Executive, AL KANANAH NOVELTY AND GIFTS LLC
Shop M-21, Gold Land Bldg
Deira, Dubai, UAE
August 2008 to November 2013
Nature of work:
 Sales and marketing of the company’s products
 Invoicing and inventory skills
 Encoding of sales records and barcoding of jewelry products.
 Overseas marketing and promotion for jewelry products.
ACHIEVEMENT AND CONTRIBUTIONS AS ACCOUNT OFFICER CUM SALES:
As an account Officer cum Sales, I can say that during my 5 years of stay
at the company, there was a big improvement of sales and the company went
to open for few more additional branches. It was very evident because my
employer always emphasized that me as part of the sales and marketing team,
the product and the company is well-known to the market especially the
wholesale of Silver Jewelries.
In fact, as I asked for the permission that I will no longer continue my contract
with the company, my employer was asking me to reconsider my decision
since he acknowledge that I will be a big loss for the marketing and sales
team.
Account Officer, COOPERATIVE BANK OF MISAMIS ORIENTAL, INC.
Cagayan de Oro City, Philippines
August 2003 to November 2005
Nature of work:
 Responsible to market the new bank product
 Responsible to recruit new bank clients
 Responsible to process the loan applications of the client/s.
 Responsible for the processing of loan insurance and personal
insurance of the client/s.

4. ACHIEVEMENT AND CONTRIBUTIONS AS ACCOUNT OFFICER
During my tenure as an account officer, I have been cited as best officer
for the year 2004. Because of my diligence and perseverance in my work, I
have increased the number of members and clientele of the bank. With my
efficient ability of officer-to- client professional relationship, I have maintained
their trust and patronage to our products and banking services.
Service Crew, JOLLIBEE FOOD CORPORATION
Cagayan de Oro City, Philippines
October 2002 to February 2003
Nature of work:
 Responsible for ushering the valued customers
 Responsible for maintaining the cleanliness of the dining area
EDUCATION
Graduated: Bachelor of Science in Nursing
Lourdes College, Cagayan de Oro City, Philippines
June 2005 – March 2008
Graduated: Bachelor of Science in Agri-Business Management,
Ateneo de Cagayan University (Xavier University)
Cagayan de Oro City, Philippines
June 1998 - March 2003
PERSONAL INFORMATION:
Birthday: August 03, 1981
Gender: Male
Nationality: Filipino
Marital status: Married
REFERENCES
Mr. Jose Reeldick C. Deiparene
Quality Assurance Supervisor
Falcon Pack Industry L.L.C
Sharjah, U.A.E
056-158-6536
Mr. Rodgey Festin
Production Supervisor
Retail Division
Falcon Pack Industry L.L.C
SHARJAH, U.A.E
050-899-9850