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Moodpath App - UX Review

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UX Review of Moodpath App

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Moodpath App - UX Review

  1. 1. Met checkpoints All relevant checkpoints UX Score in % Onboarding and homepage 11.5 14 82% Tracking 4.5 6 75% Data visualisation 5 6 83% Content 6.5 11 59% Support and education 10 14 71% Overall 37.5 51 74% 74% MOODPATH iOS, May 2020
  2. 2. Onboarding and homepage | Guideline #1 Consider delaying account creation until user has tried the app. Moodpath doesn’t require users to create an account. meets
  3. 3. Onboarding and homepage | Guideline #4 Make sure there is a clear and explicit opt-in to terms and conditions and privacy policy. Moodpath displays an explicit opt-in to Privacy Policy and the toggle switch isn’t preselected. The link to Privacy Policy is provided and the Policy page is written in a user- friendly way (avoiding legal jargon). meets
  4. 4. Onboarding and homepage | Guideline #6 Allow the user to step back in the onboarding process and show how many steps are left. Moodpath uses a chatbot approach to onboard users. While stepping back and allowing to change selections isn’t crucial for Moodpath (the app doesn’t collect user data in the onboarding flow) they should still provide a progress bar at the top of the screen. When signing up to a new product, users want to see how it works as soon as possible. Both long onboarding flows and uncertainty of how many steps are left are frustrating and can deter users from continuing with the sign up flow. doesn’t meet
  5. 5. Onboarding and homepage | Guideline #18 Design the home screen around the main function of the app and the most important user tasks. Home screen design is crucial in orienting users within the app and guiding them to the next most important step. Moodpath does a great job focusing the home screen around the key task - answering daily health assessment questions. When there is a new questionnaire to answer, the user can just start by answering the first question. Otherwise, the app displays most recent answers and a countdown towards the next set of questions. meets
  6. 6. Tracking | Guideline #23 Provide a way to add additional context around user entries. Users can add notes to the tracking entries. meets
  7. 7. Tracking | Guideline #24 Make it clear what happens with the data or, better yet, allow the user to decide. While there is a link to the Privacy Policy and an explicit opt-in, an improvement would be to explain how user data is used on the app screens. Adding a simple sentence ‘we share anonymous data with research organisations’ either in the onboarding flow or on the tracking screen would increase the app transparency. The app could also allow users to make a choice if they want to contribute their data to research or not. Users can however delete their data from the server so the app does provide a good level of control over their data. partially meets
  8. 8. Tracking | Guideline #28 Use UI design controls that require less interaction effort. Moodpath uses buttons and icons on the tracking screen which are easier to interact with than dropdown or sliders. meets
  9. 9. Visualising data | Guideline #31 Provide a useful empty state before enough data is available. Moodpath app requires users to answer health assessment questions for 14 days before they can get their evaluation. The app provides a useful empty state where they clearly explain what the user needs to do to receive their assessment and provide progress bar at the top. meets
  10. 10. Visualising data | Guideline #32 Help people understand patterns. While Moodpath displays the summary of tracked moods and situations, there is no indication of the correlation between the two that would help people understand patterns. Additionally in the free version users can’t add custom situations so the data is limited in that regards. doesn’t meet
  11. 11. Content | Guideline #38 Allow bookmarking / adding to favourites. Moodpath has a large library of courses and activities that can help people improve their mental wellbeing. Since it is unlikely that user will be able to complete entire course in one sitting, the app should provide a way to ‘bookmark’ or ‘add to favourites’ a course that is in progress. The app also recommends content to users based on their assessment answers, so the user should be able to easily save recommended course should they want to access it later. doesn’t meet
  12. 12. Content | Guideline #40 To support browsing, organise content by problem area and not by content type. While the app organises content under topic- related headings (such as sleep, relaxation, conflicts) users can’t get an easy overview of all the topics available in the app. Providing an introductory page with an overview of all topics would help users find their way through a large library of educational content. By selecting a topic users wants to work on (e.g. sleep) and then viewing all content related to that topics (both read and listen) users would be able to find most relevant content more easily. doesn’t meet
  13. 13. Content | Guideline #48 Present the content and instructions in small bite-sized chunks. The content of educational resources is presented in an ‘Instagram story-like’ format. Each screen contains a limited amount of information and the user taps on the right side of the screen to move to the next part. This way the information is present in small digestible chunks and it doesn’t overwhelm users with long blocks of text. meets
  14. 14. Support and education | Guideline #57 Make it relevant based on the information you have received from the user. Moodpath provides relevant recommendations and guidance based on the answers from daily health assessments. In this example, if the user indicated they’ve been having trouble sleeping, at the end of the day they will receive an ‘Insight’ with advice on what they can do to improve their sleep. meets
  15. 15. Support and education | Guideline #59 Create an easy to follow content path. Moodpath recommends relevant content to the user based on their answers to health assessment questions. This way they are able to surface the right content at the right time and the user receives personalised recommendations. meets
  16. 16. Support and education | Guideline #60 Combine practical exercises with educational content. Moodpath combines educational resources with practical exercises such as mindfulness or guided meditations. This approach helps users get the foundational knowledge and build necessary skills at the same time and creates more engaging experience. meets