1. • Day 1: Definition, Concept
• Day 2: Components
• Day 3: Technologies
• Day 4: Business Cases
• Day 5: Transformation
Step by Step AI
Martin Polozadeh
2. Business Cases
Can you think of a case where AI can improve
the efficiency in your organization?
Day 5
4. Customers are not fully
satisfied with our opening
hours. Also the solutions
that they are offered differ
depend on the person they
come in contact with.
Customer Helpdesk
An AI virtual agent is able to help
you deliver longer opening hours
and a faster and uniform response
to your customers. By using AI
analyze tools you are able to
analyze customer behavior and
improve their experience.
5. Currently many of our
incidents are discovered and
reported by our customers.
Our IT operation team need a
tool that can help them to be
more proactive and discover
possible incidents before
they occur.
IT Operation
AI trend analyze tools can help
IT operation team to predict
incidents. By using predefined
actions it will be possible to take
necessary action before an
incident occurs. These tools will
help IT operation to increase the
service reliability level.
6. Our customers would like
us to provide them with
healthcare at a personal
level. They would like us to
be more proactive and help
them follow up their health
status remotely.
Healthcare
By using AI based solution,
you are able to collect
customer health data and
have that submitted to an AI
solution. The AI solution can
analyze the data and create a
report which can be send to
the customer.
7. We handle a large number of
clients every week. Studying
and investigating each client’s
case is time consuming and it
prevents us from delivering a
personal experience to our
clients. We need to find a way
to receive and analyze each
client’s case more efficiently.
Legal aid
Using a virtual helpdesk,
clients are able to submit a
cases at any time during the
day. AI text analytics tools are
used to compare client’s cases
to the legislations and
historical data and the result is
delivered to experts for further
investigation.
8. Today our customers can’t
relate to our offers. We don’t
have access to our customer’s
needs at a personal level and
are unable to offer our
customers a more personal
experience.
Personal Offer
AI analyze tools can help you
to analyze the customer’s
behavior, search and select
between available offers or
create new offers based on
the customer’s historical data.
The offer will automatically be
sent to the customers.
9. Questions
Is anyone at your organization assigned to identify suitable
AI use cases?
”Failure is simply the opportunity to begin again, this time
more intelligently.”
- Henry Ford (The founder of the Ford Motor Company)
11. References
• How Can AI Help in Personality Prediction? https://www.techopedia.com/how-can-ai-help-in-
personality-prediction/2/33380
• Top 15 Use Cases for Artificial Intelligence: https://www.tractica.com/resources/white-
papers/top-15-use-cases-for-artificial-intelligence/
• Artificial Intelligence in Retail – 10 Present and Future Use Cases:
https://www.techemergence.com/artificial-intelligence-retail/
