HR tech will revolutionize the world of work for all HR professionals and how a new class of new collar employees (deep skills but without a four-year college degree) will create a whole new talent acquisition opportunity for HR leaders.

1. AI & Machine Learning
How Will They Impact HR Now And In the Future
Patrick Lynch
February 13, 2018
NAAAHR-Atlanta Chapter Meeting

2. Introduction
Patrick Lynch – President of CMP
CMP is a talent and transition consulting firm
that provides executive search, talent
management and outplacement solutions.
Committee Chair – HR Helping HR
Board Member – Special Pops Tennis

3. Today - Every Company Is A Technology Company

4. Good News – Robots Are Not
Going To Replace All of Us
• No single occupation
will be completely
unaffected by the
adoption of new
technology.
• Only 25% of jobs will be
significantly impacted.
• The future has already
arrived, it's just not
evenly distributed'.

5. Automation Will Hit The Lower Wage Jobs First
• The jobs most at risk are made up
largely of routine, predictable
physical and cognitive tasks.
• Think jobs like office
administration, simple production,
and food preparation.
• The danger of this of course is that
the people holding these jobs also
tend to be the least prepared to
make a job shift into roles that are
more complex, higher up the wage
scale, and less likely to be
impacted by technology.

6. AI Impact On Business - Key Statistics
• 8% of companies use AI - 62% expect to
do so by the end of this year.
• 96% believe AI can greatly enhance
talent acquisition and retentions.
• Companies who use AI/enhanced
technology show 18% higher revenue
and 30% greater profitability.
• Only 7% of recruiters think a robot could
do their job

7. AI/Automation Adoption Rates
• 47% - of this year’s respondents say that their
organizations are deeply involved in automation
projects.
• 24% are using some form of AI and robotics to
perform routine tasks
• 16% say they are using AI to augment human skills
• 7% are using AI to restructure work entirely.
Note: more than $6 billion has been pumped into
over 1,000 AI start-ups in the last three years, in
industries ranging from transportation to health care,
and across a range of specialties—including HR.
Source: Deloitte 2018 Human Capital Trends Report

8. AI In The Workplace Today
• Coca-Cola used AI analysis of data from
self-service soda fountains to help make
the decision to launch Cherry Sprite.
• Morgan Stanley equipped 16,000 financial
advisers with machine learning algorithms
that automate rote tasks, freeing up
advisers to focus on client service.
• In health care, AI and robotics are speeding
up patient service, improving medical
record-keeping, and monitoring
employee well-being.
• Overall, AI tools are projected to create
nearly $3 trillion in business value by 2021.
Source: Deloitte 2018 Human Capital Trends Report

9. The Future Is Now
Click
Here

10. Here Is A Look Into Where HR Is Going
Click Here

11. How Will AI Impact HR?

12. What Is HR Tech?
Source: What Is HR Technology? – John Sumser
HR tech (human resources
technology) is an umbrella term for
software and associated hardware for
automating the human
resources function in organizations. It
includes employee payroll and
compensation, talent acquisition and
management, workforce analytics,
performance management, and
benefits administration.
Aug 31, 2017

13. What Areas Of HR Will First Impacted By AI?
David Mallon, vice president and analyst-at-
large at Bersin argues that centralized shared
services are likely to be the first HR area in
which “robots”—or robotic process
automation (RPA)—will replace human labor.
• HR administrative processes or programs,
centralized shared services functions will soon
be automated.
• Anything a human can do by accessing a
system and entering data via an interface can
likely be done using RPA to mimic human
actions.”
Anything that can be
automated will be
automated
Anthony Staltari
Partner /Consultant
Xerox 2017

14. Key Statistics – What Is Happening Today In HR?
• High volume recruitment (hospitality,
services, healthcare, retail) is being
automated with chatbots and assistants
along with intelligent insight analytics.
• Skilled job recruitment is being
supported with more automated
applicant tracking and better
assessment approaches.
• Video assessment and culture
assessment tools have matured to
mainstream.
• Soft skill assessment using AI will
improve the quantitative assessment of
candidates.
Source: John Fitzgerald – Future
Proof Your Career 2018

15. AI Examples With HR
• Software can now recognize faces and identify
gender, listen to voices and identify mood, and decode
video interviews to identify education level, lying, and
cognitive ability.
• Analytics tools are intelligently selecting
candidates, identifying employees’ career options, and
coaching managers on improving their leadership
skills.
• AI is even being used to create chatbots that can
interact with job candidates, identify and score video
interviews, and understand the sentiment of
engagement surveys.
• Every major human capital management cloud
provider is now implementing algorithms, making it
important for organizations to maintain accurate data
and carefully review these tools for accuracy and
potential bias.
Source: Deloitte 2018 Human Capital Trends Report

16. How To Make HR Tech Work For You
• Consider the underlying data first. Every
software purchase decision involves
adding complexity to your HR data. It
may be the most valuable data you own.
Set up a function in HR that understands
all of the data.
• Your first steps in automation must
focus on hygiene factors. If you don’t
get payroll, benefits and time tracking
right, the rest won’t matter.
• Once Payroll and Benefits are operating
smoothly, you will then have to focus
on either Talent Acquisition (TA) or
Talent Management and Development
(TMD). If your growth is incremental and
regular, focus on TMD. If you are
growing quickly, focus on TA.
Source: What Is HR Technology? – John Sumser

17. Next Steps In Making HR Tech Work for You
• Once your TMD programs are right you
can then begin to look at where you
want to take employee development:
• Do you want to develop and promote
people over time or are you looking for
people to fill a skills need and leave when
they want something new?
• Are you developing future leaders or happy
alumni?
• Getting the right people is a permanent
challenge for all organizations.
• With limited professional development
available for recruiters, you may find
yourself relying on recruiting
technology vendors for the training and
support of your TA team.
Source: What Is HR Technology? – John Sumser

18. “Computers are useless. They can only
give you the answers”.
Pablo Picasso

19. Rise Of New Collar Jobs
• New collar jobs are occupations
which focus more on a candidate’s
skills during the hiring process,
rather than his or her level of
education.
• New collar jobs do not necessarily
require a traditional four-year
college degree and are mostly
found in the information
technology (IT), manufacturing and
healthcare industries.
Source: TechTarget.com – New Collar Jobs

20. How Will New Collar Jobs Impact Recruiting?
• Many of the new collar jobs that are
currently available are in industries that
involve data science, coding
and cloud administration.
• New collar workers are also increasingly
sought after in:
• healthcare, with vocational certifications available
for pharmacy and ultrasound technicians.
• manufacturing industry, where low-skill jobs that
previously went to blue collar workers are now
automated by robots and heavy machinery. As
innovative machinery continues to grow rapidly,
there is a need for highly trained workers to build,
maintain, update and supply parts for this
technology.
Source: TechTarget.com – New Collar Jobs

21. Summary
• Major technology advances are going to redefine the workplace and
the roles of HR management.
• The adoption of AI and machine will:
• Generate massive changes in what talent is needed and not needed.
• Push everyone to learn and adapt – every company is a tech company.
• Creative major new opportunities as we shift to a knowledge economy.
• HR can play an important role in embracing technology to:
• Generate cost savings by automating routine work.
• Enhancing the recruiting and onboarding process (speed/quality of hire).
• Create meaningful talent development opportunities for employees.

22. Thank You

23. Resources Used For This Presentation
Automation and Artificial Intelligence – Brookings Institute:
https://www.brookings.edu/wp-content/uploads/2019/01/2019.01_BrookingsMetro_Automation-
AI_Report_Muro-Maxim-Whiton-FINAL-version.pdf#
The Rise of the Social Enterprise - 2018 Deloitte Global Human Capital Trends
https://www2.deloitte.com/content/dam/insights/us/articles/HCTrends2018/2018-HCtrends_Rise-of-the-
social-enterprise.pdf
The Impact Of AI On The HR Profession – Forbes Magazine
https://www.forbes.com/sites/karenhigginbottom/2018/06/14/the-impact-of-ai-on-the-hr-
profession/#691f3fc091ca

24. Resources Used For This Presentation
What Is HR Tech – John Sumser
https://www.hrtechnologyconference.com/downloads/wp_whatishrtech.pdf?__hssc=233546881.1.154905345
0308&__hstc=233546881.e2037a035db9289e8b2e0139de5f595f.1548949306865.1549043393374.154905345
0308.3&__hsfp=806667876&hsCtaTracking=e42fa899-7282-4ecc-97c6-1d9efbbae796%7C51bec100-eaa6-
4428-aded-e0882fe0eafd
The Future of Work Report – Human Resource Executive
https://www.hrtechnologyconference.com/downloads/wp_futureofwork.pdf?__hssc=233546881.3.154905345
0308&__hstc=233546881.e2037a035db9289e8b2e0139de5f595f.1548949306865.1549043393374.154905345
0308.3&__hsfp=806667876&hsCtaTracking=68ac4982-bd66-44bc-8d92-d94c332e254f%7C190a6e04-3293-
4004-ae97-2e568b65d114
New Collar Jobs – TechTarget.com
https://whatis.techtarget.com/definition/new-collar-jobs