The document discusses tactics for improving retention rates for SaaS customers. It focuses on managing overages for enterprise customers and experiments with renewal reminders and automatic renewals for consumer and SMB customers. The key lessons are to engage customers before unexpected bills, balance sales and account management, and handle spikes on a case by case basis. Continuous testing and improvement of retention strategies is also emphasized.

1. Uptime is the Bottom Line. SaaS Retention Tactics Cory von Wallenstein VP, Product Management

5. Consumer/SMB: Experiments in renewal reminders

6. Consumer/SMB: Experiments in renewal reminders

7. Consumer/SMB: Auto Renewal

8. Consumer/SMB: Auto Renewal Payment Issues

9. Consumer/SMB: Auto Renewal Payment Issues

10. Consumer/SMB: Continuous Improvement