8. Spent days putting this awesome design together
and just got client feedback. Looks like I'll be
spending the next few days ruining it!!
Gah. Working w/ a client who doesn't get this.
Making my head explode. They don't care about UX.
When you push forward a client design request
that you both know is a terrible idea.
Image credit: Talkback Thames and Channel 4 TV (The IT Crowd, 2006)
9. Image credit: Capella International, Eric’s Boy, KC Medien, Moving Pictures and New Line Cinema (Austin Powers, 1997)
15. How much of the
shit we complain
about all day has
our fingerprints
all over it?
MIKE MONTEIRO
Photo credit: Amber Gregory: https://www.flickr.com/photos/fontshop/7091584773/ Check Out: http://www.abookapart.com/products/design-is-a-job
18. You don't get to decide which
device people use to access
your website.
KAREN MCGRANE
Source: http://alistapart.com/article/your-content-now-mobile
Photo credit: Eirik Helland Urke: http://www.flickr.com/photos/webdagene/6149954950/
23. BUT IT CAN ALSO BE CHALLENGING
Image credit: Bold Films, Blumhouse and Right of Way (Whiplash, 2014)
24. The design process is
weird and complicated
because it involves
people…
…who are weird and
complicated.
MARK BOULTON
Photo credit: Anton Peck: http://www.flickr.com/photos/26545827@N00/5691825327/ Source: http://bradfrostweb.com/blog/post/where-theres-muck-theres-brass-mark-boulton-at-smashing-conference/
25. CLIENT WORK IS ALL
ABOUT RELATIONSHIPS
Image credit: Touchstone Pictures (Turner & Hooch, 1989)
37. THE CONTRACT
Image credit: New Line Cinema, MGM & WingNut Films (The Hobbit: An Unexpected Journey, 2012) Check out Contract Killer: https://gist.github.com/malarkey/4031110
39. Image credit: Walt Disney Pictures (Cool Runnings, 1993)
KICKING OFF THE PROJECT
40. ONE ON ONE
INTERVIEWS
Image credit: Village Roadshow Pictures, NPV Entertainment, Baltimore Pictures, Spring Creek Productions, Face Productions, Tribeca Productions (Analyse This, 1999)
http://goodkickoffmeetings.com/2010/04/stakeholder-frontloading/
BEFORE ANY MEETINGS
41. The turning point in
many interviews is when
the interviewee gets up
and closes the office door
and lowers their voice.
PAUL BOAG
Photo credit: Andreas Øverland: http://www.flickr.com/photos/andreasoverland/4954194732/ Source: http://boagworld.com/business-strategy/how-to-improve-your-site-using-stakeholder-interviews/
48. BE RELIABLE
DELIVER WHEN
YOU SAY YOU WILL
Image credit: Warner Bros, Guber-Peters Company and PolyGram Filmed Entertainment (Batman, 1989)
49. This is the extraordinary thing
about creativity: If you just
keep your mind resting against
the subject in a friendly but
persistent way, sooner or later
you will get a reward from your
subconscious…
…If you've put in the pondering
time in first.
JOHN CLEESE
John Cleese on Creativity - Watch every second of it, you won’t regret it, I guarantee it: http://www.youtube.com/watch?v=AU5x1Ea7NjQ
50. GIVE UPDATES
EVEN IF THERE ISN’T
MUCH TO REPORT
Image credit: Columbia Pictures Corporation and Hawk Films (Dr Strangelove, 1964)
56. There is a direct
correlation between
this exposure and the
improvements we see
in the designs that
team produces.
JARED SPOOL
Photo credit: Jeffrey Zeldman: http://www.flickr.com/photos/zeldman/8614173005/
http://www.uie.com/articles/user_exposure_hours/
62. STAY POSITIVE MEANS YOU CAN SAY NO
WITHOUT BEING THE ‘NO’
PERSON
Image credit: Walt Disney and Pixar Studios. (Up, 2009)
63. MAYA ANGELOU
Photo credit: York College ISLGP http://commons.wikimedia.org/wiki/File:Maya_Angelou_visits_YCP!_2413.jpg
People will forget what you said.
People will forget what you did.
But people will never forget
how you made them feel.
64. Not only were we satisfied with the quality of work carried
out for us, but we also really enjoyed working closely with
the team in both a professional and personal capacity.
It was very dynamic and creative. I always felt they
really cared about the project.
Great team to work with, everyone was
enthusiastic from the first day to the final delivery.
Image credit: Broadway Video, Little Stranger, NBC Universal Television (30 Rock, 2006)
67. When you're struggling
to write a sensitive email,
stop trying. Pick up the
phone and call instead.
CARL SMITH
http://devianthippie.com/ Source: https://twitter.com/carlsmith/status/430505161765974017
68. PRESENT DESIGNS,
DON’T JUST EMAIL THEM
Image credit: Dreamworks SKG, Universal Pictures, Scott Free Productions, Mill Film, C&L, Dawliz and Red Wagon Entertainment (Gladiator, 2000)
71. YOUR DESIGNS WON’T
SELL THEMSELVES
Image credit: Gracie Films and 20th Century Fox Television (The Simpsons, 1997)
72. “WHAT DO YOU THINK?”
IS THE ENEMY OF
CONSTRUCTIVE FEEDBACK
Image credit: Warner Bros, Hawk Films, Peregrine and The Producer Circle Company (The Shining, 1980)
73. The client didn’t hire
you to make something
they liked, and
something they like may
not be the thing that
leads to their success.
MIKE MONTEIRO
Photo credit: Amber Gregory: https://www.flickr.com/photos/fontshop/7091584773/ Source: https://medium.com/@monteiro/13-ways-designers-screw-up-client-presentations-51aaee11e28c
74. KEEP DESIGN CRITIQUES
GOAL ORIENTED
Image credit: NASA (http://www.nasa.gov/centers/johnson/about/history/jsc40/jsc40_pg8.html)
75. BE CONSISTENT
IN YOUR USE
OF LANGUAGE
Available on iOS or Android: http://uxcompanion.com/
76. SOME OF THE WAYS
WE FOSTER BETTER
COMMUNICATION
83. SO NEXT TIME
Image credit: Michael White Productions, National Film Trustee Company and Monty Python Pictures (Monty Python and the Holy Grail, 1975)
90. No matter how much you try,
you can’t stop people from
sticking beans up their nose.
JARED SPOOL
Source: http://www.uie.com/brainsparks/2011/07/08/beans-and-noses/Photo credit: Brandon Dilbeck (http://commons.wikimedia.org/wiki/File:JellyBellyBeans.jpg)
93. AND DO BETTER
Image credit: Warner Bros, Village Roadshow Pictures, A&E Television Network,
Bazmark Films, Red Wagon Entertainment and Spectrum Films (The Great Gatsby, 2013)
94. THANK YOU
@duckymatt
Copyright: Studio 37 & La Petite Reine & La Classe Américaine
& JD Prod & France 3 Cinéma & Jouror Productions & uFilm (The Artist, 2011)