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Maureen Shepard Resume 2016

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Maureen Shepard Resume 2016

  1. 1. Maureen Shepard 863 Sherwood Drive - Elyria, OH- 44035 - (440)289-0882 - Profile Over 20 years of experience in both administration and customer, patient and client service. Passionate about utilizing my talents and continuing to grow personally and professionally. Experience Promoted Billing & Insurance Specialist, Hematology Oncology Center, Inc. April, 2015 – June 2016  Submit hospital consult charges to insurance.  Provide financial counsel to patients by researching and communicating their medical insurance benefits.  Locate and coordinate supplemental funding for patients in financial need.  Acquire prior authorization for chemotherapy treatments. Receptionist, Hematology OncologyCenter, Inc. Elyria, OH – March, 2014 – April 2015  Answer multiple phone lines and schedule appointments.  Manage the schedule for four practitioners.  Serve as liaison between patients and practitioners.  Greet patients, check them in and update and enter patient information into the computer  Responsible for calling in prescription refills. Lead Receptionist, North Coast OB/GYN, Inc. Elyria/Amherst, OH – February, 1997 – October, 2013  Answer multiple phone lines and schedule appointments for two office locations, coordinating the schedules of two doctors and two nurse practitioners.  Greet patients, check them in and update and enter patient information into the computer.  Responsible for calling in prescription refills.  Complete FMLA and disability forms for obstetrical and surgical patients.  Responsible for coordinating with insurance companies to pre approve medication and treatment options.  Process all faxes for both locations.  Prepare records and copy for patient requests and referrals.  Notify patients of test results and schedule appointments or prepare requisitions accordingly.  Design and distribute marketing flyers, coupons and brochures.  Lead the process of converting all paper records to an electronic medical records (EMR) system. Education Lorain County Community College Associates Degree, History and Liberal Arts