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@Sales20Conf • #s20c McKinsey & Megatrends for sales organizations

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@Sales20Conf • #s20c
McKinsey & Company Proprietary MaterialsMcKinsey & Company Proprietary Materials
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14
IVR
Activation
Retail Card
Transaction
Retention
Call
Agent
Activations
Web
Activations
Call Center
Balance
Transfer
Retail
Balance
Transfer
Web Balance
Transfer
Call Center
Inquiry
Retail
Deposit/With
Drawal
Training:Call
Center
Inquiry
Call Center
Dispute
Retention
Call
Retail Card
Transaction
IVR
Activation
Agent
Activation
Web
Activation
Call Center
Balance
Transfer
Retail
Balance
Transfer
Web Balance
Transfer
Call Center
Inquiry
Retail
Deposit/With
drawal
Training:Call
Center
Inquiry
Account
Application
(Web)
Call Center
Dispute
Retention
Call
IVR
Activation
Agent
Activation
Retail
Balance
Transfer
Web Balance
Transfer
Call Center
Inquiry
Retail
Deposit/With
drawal
Low CSAT Training:Call
Center
Inquiry
Account
Application
(Web)
Web
Activation
Agent
Activation
Web Balance
Transfer
Call Center
Inquiry
Retail
Deposit/With
drawal
Account
Application
(Web)
Low CSAT
Call Center
Dispute

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