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Loan management of Search Credit and Savings Cooperative Ltd

Loan management of Search Credit and Savings Cooperative Ltd, Sylhet, Bangladesh.

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Loan management of Search Credit and Savings Cooperative Ltd

  1. 1. Internship Report On Loan Management The internship report is submitted to the Department of Business Administration Sylhet International University, Sylhet, in the partial fulfillment of the requirements for the degree of Bachelor of Business Administration in Finance. SUBMITTED TO Mohammad Rezaul Kabir Assistant Professor Dept. of Business Administration Sylhet International University SUBMITTED BY: Md. Ikbal Hussain ID –BA’1216 Bachelor of Business Administration Sylhet International University DATE OF SUBMISSION: SYLHET INTERNATIONAL NIVERSITY SHAMIMABAD, BAGBARI, SYLHET-3100 Sylhet – 3100.
  2. 2. Letter of Transmittal Date: ……………… Mohammad Rezaul Kabir Internship supervisor & Assistant Professor Department of Business Administration Sylhet International University, Sylhet. Subject: submission of the Internship Report. Sir, I, Md. Ikbal Hussain, was being assigned to surface the internship report on “Loan Management ” For the successful competition of my course. I found this report to be useful and practical where the intent was to incorporate the knowledge gathered throughout the period of my graduation. I have enjoyed every instant where preparing this report. I tried to the maximum competence to meet all the dimensions required for this report. However some of the aspects are unintentionally overlooked. It is hoped that you would ignore any discrepancies considering my limitations. This report has enlarged my level of knowledge and I truly realize the importance of working with this assignment. Any sort of clarifications needed regarding this report will be met right away. Thanks and Best Regards, ……………………… Md. Ikbal Hussain ID No. BA-1216 Department of Business Administration Sylhet International University, Sylhet.
  3. 3. Date: ………………….. Letter of Certificate This is certified that Md. Ikbal Hussain, a student of BBA 12th batch ID No 1216, has successfully completed his internship repot for the partial fulfillment of the requirement of the BBA degree in the department of Business Administration. This report reveals “Loan Management.” I wish him every success in life. ……………………………….. Mohammad Rezaul Kabir Assistant Professor, Department of Business Administration Sylhet International University Shamimabad, Bagbari, Sylhet-3100 Bangladesh.
  4. 4. Acknowledgement In the preparation and completion this report, I acknowledge the encouragement and assistance given by a number of people and institution. First of all I want to pay my gratitude to the Almighty Allah for preparing this internship report successfully. I am most grateful to the management of Tepantor Saving and Credit Co-operative Ltd for their cooperation. I want to express my gratefulness to my internship supervisor Mohammad Rezaul Kabir, Assistant Professor, department of Business Administration, Sylhet International University for providing me continuous support and guideline to prepare a collaborative formal paper. Her contribution to me can only be acknowledged but never be compensated. I would like to thank all the officials of Tepantor Saving and Credit Co- operative Ltd, especially the Managing Director, Md Ziul Kobir and, Niloy Kanti Dash, Finance Director. At last, I want to thank our respected faculty Mohammad Rezaul Kabir once again for giving me such an opportunity, which has obviously enhanced the knowledge I have gathered will be very beneficial in my career. .
  5. 5. Declaration I am hereby declare that this assignment “Loan Management ” was carried out by me under the supervision and active guidance of Md.Bashir Uddin, Lecturer, department of Business Administration. Sylhet International University Sylhet.
  6. 6. Table of contents Chapter – 1 Introduction P(01-04) 1.1 Introduction 02 1.2 Cooperative Principles 03 1.3 Scope of the Study 03 1.4 Methodology 03 1.5 Time period of the study 03 1.6 Sources of Data collection 04 1.7 Objectives of the Report P(05-10) Chapter– 2 Organizational overview 06 2.01 About TSCCL 06 2.02 Mission, Vision and Goal of the Organization 07 2.03 Operations of Cooperatives 07 2.04 A simple organizations structure 08 Chapter–3 Investment Services P(11-18) 3.01 Savings Scheme 12 3.02 Our Term deposit products are 14 3.03 Earner Scheme 16 Chapter–4 Credit Program P(17-24) 4.01 Quick loan 18 4.02 Lease Finance 18 4.03 Micro Credited 19 4.04 Collateral free products 20 4.04.01 BUNON ( Woman Entrepreneurs) 20 4.04.02 Shondi (Personal Loan) 22 4.04.03 Bondhon (Seasonal Loan) 23 4.05 Loan Management system Chapter 5 : SWOT Analysis P(25-28) 5.01 SWOT Analysis 26 5.01.01 Strengths 26 5.01.02 Weaknesses 27 5.01.03 Opportunities 27
  7. 7. 5.01.04 Threat 27 Chapter - 6 : Social Responsibility P(29-32) 6.01 Tepantor and Social responsibility 30 6.02 Tepantor Treatment Help project 30 6.03 Tepantor beggar rehabilitation project 31 6.04 Tepantor stop jowtuk & marriage help project 32 Chapter – 7 : Concluding Part P(33-38) 7.01 Findings 34 7.02 Recommendations 35 7.03 Conclusion 37 7.04 References 38
  8. 8. 1.01 Introduction: “Cooperation” implies to act or to work together among people for whatever lawful activities. This is an ordinary meaning of cooperation. A cooperative (also co-operative; often referred to as a co-op) is a business organization owned and operated by a group of individuals for their mutual benefit. Cooperatives are defined by the International Cooperative Alliance's Statement on the Cooperative Identity as autonomous associations of persons united voluntarily to meet their common economic, social, and cultural needs and aspirations through jointly owned and democratically controlled enterprises. A cooperative may also be defined as a business owned and controlled equally by the people who use its services or by the people who work there. Cooperative enterprises are the focus of study in the field of cooperative economics “Cooperative”, according to the Cooperative Societies Act 1904, means a group of persons who jointly conduct affairs for socio-economic interests on the basis of self-help and mutual assistance, and are registered under the Act. So, we organize cooperatives for solving common pressing problems we, each, cannot solve separately. Or they are organized to serve the interests of their members in earning their living much more advantageous than they act individually. 1.02 Cooperative Principles: The main objective in organizing a cooperative is to unite a concerted effort of the people to solve the problems in life they cannot solve individually. A cooperative upholds the principle of voluntariness of the persons who join the cooperative. They enjoy equal rights in the operations of the cooperative, and share all the benefits derived from them.
  9. 9. As a cooperative is a business organization with specific characteristics, it has to strictly follow, in its operations, the following seven principles accepted universally as the Cooperative Principles, i.e. 1. Voluntary and open membership, 2. democratic member control, 3. member economic participation, 4. autonomy and independence, 5. education, training and information, 6. cooperation among national and international cooperatives, 7. concern for community Cooperative sector is expanding its hand in different financial event every day. At the same time the Cooperative movement process is becoming faster, easier and its arena is becoming wider. As the demand for better service increased day by day, they are coming with different innovative ideas & project. In other to survive in the competitive field of the Cooperative sector, all the organizations are looking for better services opportunities to provide their members. One important challenge that the financial sector is facing is the introduction of information technology system in an aggressive manner. This is required to improve management efficiency, reduce operational cost, improve customer services, and increase transparency. Hence, the financial sector would play a vital role in the development of the country and efficient management would led the country to reach at the highest peak of success.
  10. 10. 1.03 Scope of the Study: The scope of this report is to analyze the operation of all departments and to evaluate the performance of the different departments of Tepantor Savings & Credit Cooperative Ltd. 1.04 Methodology: The methodology of the report is stated below, which was appropriately exercised in achieving the above stated objective. 1.05 Time period of the study: For the fulfillment of my desired purpose the working 90 days I have spent in various departments of Tepantor Savings & Credit Cooperative Ltd, Sylhet Branch, 807,West World Shopping City, Zindabazar, Sylhet, Bangladesh. 1.06 Sources of Data collection: All the information in the study has been integrated and collected from the primary sources as well as secondary sources. For the collection of information the following steps has been taken- a) Developing both open ended and close ended questionnaires for qualitative and quantitative information. b) Interviewing people related to different occupations such as business, service sector, and creative work, members of the cooperative whoever deals with cooperative. c) Gathering information from cooperative manual.
  11. 11. Primary Sources: Discussion with Officers. Personal observation. Desk work in different sections/departments. Secondary Sources: Annual report of the TSCCL. Consultation of related book and publications. Different Statements. File Balance sheet and various documents. 1.07 Objectives of the Report: The primary objectives of the report are: To submit a report, for the fulfillment of my BBA practical. The main objective of this report is to find out the “Loan Management ” To gather comprehensive knowledge on overall functions of Tepantor Savings & Credit Cooperative Ltd. Identify the factors contributing to the attractive and operative performance of the Sylhet branch. To make a study of the facts in order to arrive at certain conclusion about overall operation. To know the guidelines and policies of Cooperative of Bangladesh.
  12. 12. The saving and credit cooperative is a type of financial institution whose members are people having the same occupation or living in the same community. Its purpose is to promote savings among members and provide loan funds for productive investment. At first, some British civilians started it in their districts with considerable success. On the initiative of the government of Bengal, it was launched with the enactment of the Co- operative Credit Societies Act 1904. 2.01 About TSCCL(Tepantor Savings and Credit cooperative Limited): Present-day circumstances are such that people are constantly faced with an increasing cost of living. Low income people especially suffer because they never seem to earn enough to cover their daily needs. They tend to deal with this problem by turning to illegal moneylenders, who charge them very high rates of interest. By so doing their indebtedness is increased even more and the situation becomes more serious for themselves and their families. These are the people who stand to benefit from joining others, under the principles of self help and mutual help, to deal with these money problems. The co-operative ventures were severely affected during the war of liberation it is run still now. Tepantor Savings and Credit cooperative Limited (TSCCL), an associate company of Tepantor Group, commenced business in 2009 as a first generation cooperative company in Bangladesh. The company incorporated as a public limited company under the Cooperative Act 1904. The vision was to assist the development of the people by extending equipment financing to the service sectors. TSCCL actively participated in the private sector led industrialization drive that the country embarked on in the early 2009s as financing became popular amongst the entrepreneur as an alternative source of finance. More and more investments in capital items began being made through financing in view of its flexibility and advantage over traditional finance. Since inception TSCCL has maintained
  13. 13. prudent investment policies and has successfully positioned itself among the frontrunners in an increasingly competitive financial service sector. Building a diversified pool of assets spread across almost all sector of the economy and serving a wide spectrum of the member in the process. However, the Company’s major and most profitable business segments are financing to the small and medium enterprises who is the member of this Cooperative. The company enjoys a sound reputation for excellent to their member service. TSCCL has the financial strength, management capability and committed human resources to ensure sustainable growth. 2.02 Mission, Vision and Goal of the Organization: Mission: 1. To instill the Co-operative Spirit as a way of life; 2. To provide the best benefits and assistance possible; 3. To serve our members as one of our own family; 4. To improve our member’s economic well being; 5. To increase leadership through participation in the affairs of the Co-operative; 6. To promote a sense of belonging for the Co-operative; and 7. To co-operate with other Co-operative and organizations to strengthen the Co- operative principles. Vision: To build a strong and viable Co-operative, unified by a common ambition to promote Cooperative Principles. Through the Co-operative Spirit we shall achieve self help, self-reliance, economic strength, and unity.
  14. 14. Goal: To support and organize the development of safe and sound Savings and Credit Cooperatives in Bangladesh by providing quality cooperative education and technical support on a sustainable basis. Corporate objective: 1. To promote the economic interest of its members; 2. To encourage thrift, co-operation, self-help and mutual assistance among its members; 3. To undertake co-operative ventures and projects for the benefit of the members; 4. To promote greater awareness and consciousness of a progressive and improved lifestyle among members of the community; 5. To alleviate or reduce the gratitude of the members by enabling them to obtain loans on terms better than those in the commercial market. 2.03 Operations of Cooperatives: Cooperatives carry on business under the laws of the country, including the Cooperatives Act and their by-laws, which prescribe their power of operations as follows: To carry on a business, production, commerce, services and industry for members’ benefits; To receive saving or fixed deposits from their members or other cooperatives in accordance with the regulations of the cooperatives;
  15. 15. To acquire or dispose of ownership or real rights in property in accordance with the Civil and Commercial Code; To grant loans or credit, to lead, to let, to let on hire-purchase, to take mortgage or pledge of property to the members; To grant loans to other cooperatives in accordance with the regulations of the cooperatives; To provide welfare or relief to the members and their families; • to give technical assistance to the members; To apply for or accept technical assistance from the government, foreign agencies or other persons; To carry on all other affairs in connection with, or relating to the fulfillment of the objectives of the cooperatives. 2.04 A simple organizations structure: A cooperative is based on democracy. All cooperative members are its owners; but not all of them can administer a cooperative. Therefore, they have to elect, among themselves, a board of directors to carry on the administration on their behalf. According to the Cooperatives Act, a board of directors comprises not more than 15 directors, being authorized to execute all the affairs and representing the cooperative for the affairs related to the third parties.
  16. 16. 4.01 Quick loan: In order to meet your unexpected requirement we are providing quick loan against your deposit amount with us. Features of our Quick loan facility: Quick loan can be availed up to 1.5 times on your investment amount Deposit instrument need to be submitted to TSCCL (lien) for security purpose Loan interest rate will be 2% higher than the deposit rate At the time of settlement of loan instrument will be refunded to the depositor In case of encashment all loan amount will be adjusted with the principal amount, if there is any outstanding No guarantee required for QLF purpose. 4.02 Lease Finance: We provide lease financing facilities to all market segments of customers, Small & Medium Enterprises and Commercial Houses. Under Lease financing we provide: Industrial machinery and motor vehicles at concessionary term. Machinery and Furniture for Hospital use. Auto rickshaw leguna pickup-van for Transportation. Equipment or Furniture for shop use. Benefits of our Lease financing:
  17. 17. We provide 80%-100% lease financing for a period of 3-5 years. Thereby, you can avoid capital investment and utilize fund elsewhere. Your lease rentals can be structured as monthly, quarterly, semi-annually or annually to match with your cash flow generation. Lease financing at TSCCL are customized into number of facilities like, lease local, sale & lease back and lease foreign. That allows you to lease new or existing asset from local or foreign vendor. As TSCCL is providing capital or financial lease, at the termination of contracts you will have the opportunity to renew the lease or purchase the asset with a minimum transfer price You can prepay and adjust full or partial amount with receivable only after adjustment of first six installments. Construction of repayment schedule using this method allows you to pay lower interest as principal payments are gradually adjusted with receivables. Lease rentals are treated as revenue expenditure and are entirely deductable for tax purposes. This provides a greater tax benefit for you in comparison to borrowing 4.03 Micro Credited: Small enterprises play an important role in the economic and social development of our country. To meet their requirement we further customize our facility into small loan facility .Small enterprises play an important role in the economic and social development of our country. Create millions of jobs and increase the competitiveness of our economy. Yet they find it difficult to convince banks due to high costs entailed in granting loans and the risks to which lenders are
  18. 18. exposed. Considering above, to meet their requirement we further customize our facility into small loan facility. 4.04 Our Collateral free products are: 1. Bunon (Woman Entrepreneurs) 2. shondi (personal Loan) 3. Bondhon (seasonal Loan) 4.04.01 BUNON ( Woman Entrepreneurs) BUNON is the credit facility for the entrepreneurs members of SEARCH to expand and operate their businesses at desired level. Key Features Any justifiable business purpose for Small entrepreneurs Investment amount - Tk 10,000 to Tk 2.5 lac . Tenure – 3 to 30 months. Interest rate- 19% p.a. Eligibility Age: At least 21 years Any entrepreneur having the experience of successfully managing the business for at least two years may apply for the loan. Required Documents Trade license - at least 2 (two) years old. Special license ( if applicable) Notarized partnership deed/registered by Sub Register Officer (in case of
  19. 19. partnership) Memorandum and Articles of Association in case of Private Limited Co. Passport/National voter ID/ward commissioner/UP chairman certificate of the proprietor/partner/directors. 6 copies Photo of the proprietor/ partners. Last 12 months bank statement of transactional account. ( if applicable) Service charge applicable. All transaction will be held by check. Security/Collateral Registered mortgage of property/ Gold/ Prize bond. Machineries, equipments, vehicles, inventories. Lien of cash collateral (FDR) and other encashable financial instrument 4.04.02 Shondi (Personal Loan) Shondi (Personal Loan) is the credit facility for the members of SEARCH to expand and operate their businesses/ personal life at a desired level. Key Features Investment amount - Tk 10,000 to Tk 2.5 lac . Tenure – 3 to 30 months. Interest rate- 22% p.a. Eligibility Age: At least 21 years
  20. 20. Required Documents License ( if applicable) Passport/National voter ID/ward commissioner/UP chairman certificate of the proprietor/partner/directors. 4 copies Photo of the proprietor/ partners. Grantor. Last 12 months bank statement of transactional account. ( if applicable) Service charge applicable. All transaction will be held by check. Security/Collateral Registered mortgage of property/ Gold/ Prize bond. Machineries, equipments, vehicles, inventories. Lien of cash collateral (FDR) and other encashable financial instrument 4.04.03 Bondhon (Seasonal Loan) Bondhon offers you the loan facility to grab the additional opportunities in various festivals and seasonal events (i.e. Eids, Pujas, Christmas, Bengali and English New Year etc.) by organizing special business arrangements to increase sales and profit for your business. Key Features To meet short term financing need of any existing small and medium enterprise Investment amount – 20,000 to 2, 50,000.
  21. 21. Tenure- 3-12 months Eligibility Age: At least 21 years Any entrepreneur having the experience of successfully managing the business for at least two years may apply for the loan. Required Documents Trade license Special license ( if applicable) Notarized partnership deed/registered by Sub Register Officer (in case of partnership) Passport/National voter ID/ward commissioner/UP chairman certificate of the proprietor/ Partner. Photo of the proprietor/ partners and guarantors. Last 12 months bank statement of transactional account. Statement of all active bank loans (if any). Security/Collateral Hypothecation of machineries, equipments, vehicles, inventories Registered mortgage of property/ Gold/ Prize bond. Lien of cash collateral (FDR) and other encashable financial instrument 4.05 Loan Management System: Loan Management System (LMS) is a centralized Loan management platform designed to help financial institutions to meet the dynamically changing Business requirements and to manage stiff competition, reduced margins, larger volumes and increased customer expectations effectively. It has multiple delivery channel support to reach new customers and market segments.
  22. 22. What Does Disbursement Mean? The act of paying out or disbursing money. Disbursements can include money paid out to run a business, spending cash, dividend payments, and/or the amounts that a lawyer might have to pay out on a person's behalf in connection with a transaction. Investopedia explains Disbursement when money is disbursed, it is a cash outflow. Cash flow is a measure of the cash inflow, revenue, and cash outflows, or disbursements. Ideally, there will be more money flowing in than flowing out. If cash flow is negative (in other words disbursements are higher than revenues), it can be an early warning of potential insolvency. Quick loan: Year Amount Growth 2008 2,370,000 2009 2,950,000 24.47 2010 3,500,000 18.64 2011 4,323,900 23.54 Comment: The growth rate of the quick loan in 1st year is 24.47%. In 2nd year the growth rate is decrease and last year the growth rate also increase. The trend is positive. 0 5 10 15 20 25 2008 2009 2010 4th Qtr
  23. 23. Lease finance: Year Amount Growth 2008 1,734,500 2009 2,450,000 41.25 2010 2,970,452 21.24 2011 3,831,883 29 Comment: It is to be noted here that lease finance of Tepantor Saving & credit co. Ltd. has been quite good throughout the periods especially in the year 2009 & 2011. But in year 2010 it showed a declining growth from the previous year. 0 5 10 15 20 25 30 35 40 45 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr Bunon (Woman Entrepreneurs): Year Amount Growth rate 2008 850,000 2009 1,132,000 33.17 2010 978,500 -13.55 2011 1,045,650 6.86 Comment: BUNON (Woman Entrepreneurs) is the credit facility for the entrepreneur’s members of SEARCH to expand and operate their businesses at desired level. It is to be noted here that bunon of Tepantor saving & credit co. Ltd. has been quite good throughout the periods
  24. 24. especially in the year 2009 & 2011. But in year 2010 it showed a declining growth from the previous year. -20 -10 0 10 20 30 40 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr shondi (personal Loan): Year Amount Growth 2008 1,100,000 2009 1,353,000 23 2010 1,610,070 19 2011 1,896,179 17.77 Comment: Shondi (Personal Loan) is the credit facility for the members of SEARCH to expand and operate their businesses/ personal life at a desired level. It increased enormously. But thereafter a Sharpe fall in response of the last year growth. After that its gross premium tunes in a sound but increasing in a decreasing rate. 0 5 10 15 20 25 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr East
  25. 25. Bondhon (seasonal Loan): Year Amount Growth 2008 1,100,000 2009 1,340,000 20.90 2010 1,290,000 -10.41 2011 1,345,000 4.26 Comment: Bondhon offers you the loan facility to take the additional opportunities in various festivals and seasonal events (i.e. Eid, Puja, Christmas, Bengali and English New Year etc.) by organizing special business arrangements to increase sales and profit for the business. Growth was 30.90% from year 2008 to 2009 but then it declined to 10.41% in 2010 and soared up to 4.26% and it was positive trend again. -15 -10 -5 0 5 10 15 20 25 2008 2009 2010 2011 East Loan collection: When the loan is disbursing then collection process is start. The Tepantor Saving & credit Co. Ltd. collected their loan by the sales force. Most of the loan collected by check. Quick loan Year Amount Growth 2008 1,570,000 2009 2,050,000 30.57 2010 2,500,000 21.95 2011 3,200,000 28
  26. 26. Comment: The growth of loan collection of quick loan is positive trend. In 2009 it growth is 30.57% but it decline in positive movement in 2010 which is 21.95%. In 2011 it also increase from 2010 to2011 and its growth rate is 28%. Lease finance: Year Amount Growth 2008 929,400 2009 1,050,000 12.97 2010 1.770,452 68.61 2011 2,015,000 13.81 Comment: In 2nd year collection of Lease finance growth of Tepantor saving& credit co. Ltd. has been quite inconsistent throughout the periods. Growth was 68.61% from year 2009 to 2016 but then it positive declined to 13.81% in2011. But it was positive trend. Bunon (Woman Entrepreneurs): Year Amount Growth 2008 350,500 2009 546,780 56 2010 410,600 -25 2011 476,072 14.51 Comment: The collection of Bunon in 2009 is 56%. But in following year it takes a great fall which is decline 25%. Again in 2011 it growth rate is increase. The bunon loan collection is create mixed situation.
  27. 27. shondi (personal Loan): Year Amount Growth 2008 475,000 2009 534,875 12.60 2010 842,150 57.66 2011 1,429,500 69.97 Comment: collection of Shondi (personal loan) of Tepantor saving& credit co. Ltd. is growing in every year. The Company is concentrate to increase its collection based in the last four years. It growth rate is gradually increase year to year. Bondhon (seasonal Loan): Year Amount Growth 2008 573,550 2009 482,000 -15.96 2010 598,460 24.16 2011 746,555 24.74 Comment: Tepantor saving& credit co. Ltd. Collection of Bondhon (seasonal loan) grew in every year in a decreasing rate except the year 2009. The average growth of Bondhon from year 2008 to 2011 was 18.34%, where as maximum growth was 24.74% in 2011. Total Disbursement: Year Total amount Growth rate 2008 7,154,500 2009 9,325,000 30.33 2010 10,349,022 10.98 2011 12,442,612 20.22
  28. 28. Comment: The growth of total disbursement is positive trend. In 2009 it growth is 30.33% but it decline in positive movement in 2010 which is 10.98%. In 2011 it also increase from 2010 to2011 and its growth rate is 20.22%. Total collection: Year Total amount Growth rate 2008 3,898,450 2009 4,663,655 19.62 2010 6,121,662 31.26 2011 7,867,127 28.51 Comment: the total growth of loan collection of Tepantor saving& credit co. Ltd. has been quite inconsistent throughout the periods. Growth was 31.26% from year 2009 to 2010 but then it positive declined to 28.51% in2011. But it was positive trend.
  29. 29. 5.01 SWOT Analysis: A scan of the internal and external environment is an important part of the strategic planning process. Environmental factors internal to the firm usually can be classified as strengths (S) or weaknesses (W), and those external to the firm can be classified as opportunities (O) or threats (T). Such an analysis of the strategic environment is referred to as a SWOT analysis. The SWOT analysis provides information that is helpful in matching the firm's resources and capabilities to the competitive environment in which it operates. As such, it is instrumental in strategy formulation and selection. The following diagram shows how a SWOT analysis fits into an environmental scan: SWOT Analysis Framework Environmental Scan / Internal Analysis External Analysis / / Strengths Weaknesses Opportunities Threats | SWOT Matrix 5.01.01 Strengths: TSCCL is the first in this industry and therefore enjoys first mover advantages. TSCCL has very high skilled, energetic, hard working and motivated human resources.
  30. 30. TSCCL does not comply with undue political influence. TSCCL is better equipped to compete in an ever changing and challenging business environment. 5.01.02 Weaknesses: Lack of commitment to one huge investment project since they do not want to take that big risk not enough of diversity in the product range i.e. they do not have auto loans, home loans, marriage loans etc. 5.01.03 Opportunities: • With growth in the corporate sector, the demand for the lease financing is also growing and consequently, the lease financing industry. There has been a recent booming of the capital market of Bangladesh, with this in mind TSCCL could diversify and introduce merchant banking and securities services By introducing new products such as car loan, vacationland, etc TSCCL can expand its market. • By increasing its promotional activities the company can familiarize itself to urban household outside Dhaka and introduce retail products that other NBFI’s have not done so. 5.01.04 Threat: Continuously increasing inflation rate result in less payout of funds and cost of borrowing funds. There is a clear trend of increasing competition in the lease market with the entry of more leasing companies and leasing by commercial banks. Among the NBFI’s doing business in Bangladesh, Search saving & credit Co- operative Limited is the second largest in terms of credit portfolio.
  31. 31. Some threat of TSCCL: i) Decision making process is very lengthy and sometimes it creates problems, which is unexpected. ii) The total number of employees in comparison with needed is very short. This is hampering the daily operation of the Company. iii) There is very limited training facility.
  32. 32. 6.01 Tepantor And Social Responsibility: Bangladesh, our mother land where thirsty, hungry, need are the main problem suffering the people day by day. Poverty is the complemented to their life. Most of the people of our country live under the poverty line. They are beggar, they bagging door to door, their peace like a dream! All are busy great busy with their own work. So the problem of the poor people’s is increase day by day. So, considering those people Tepantor savings and credit Co-operative Limited starting four projects at first and these kinds of project increase day after day. These projects are: Tepantor treatment help project Tepantor beggar rehabilitation project Tepantor stop jowtuk & marriage help project 6.02 Tepantor Treatment Help project: Treatment is the basic need for people but this sector is not completed for the people of our country. Hundreds of people of our country died without treatment. In our country, govt. hospitals management and situation is not proper for the patient. On the others hand private clinic and hospital establish for the rich people. As a result TSCCL take this project for help the poor people and its members. By this project we provide free treatment or partial free treatment. This projects slogan is “No deprived people died without treatment.” Many more patient apply for this project but fund is not richer. So, we cannot help the entire applicant. You can take a patient disbursement and give the life who prays all time for you. We provide a certificate for helping the poor people where all description written. Take a step in this social work and enrich the fund by will you’re a small portion of your income.
  33. 33. a) Siger delivery 20,000/= (complete package) b) Pitho operation 30,000/= complete package c) Hernia operation 20,000/= complete package d) Haar vangha operation 26,000/= complete package e) Canser treatment 50,000/= complete packege 6.03 Tepantor beggar rehabilitation project: Population is the great problem in our country. Most of the people are poor. They are live under the poverty line and no person for look after them. None of the country in the world where there is no beggars. The numbers of beggars increase very rapidly. In our country its raise swiftly then others country. people help them when they want, rich people provide some food or food items or 2-3 taka but beggars are increase not decreases. Because this kind of help is not proper way, unplanned or unintentional. Tepantor Savings and Credit Co-operative Limited (TSCCL) take a project to rehabilitate the beggars, which is “Tepantor Beggars Rehabilitation Project”. Tepantor see a dream where there is no beggar in our country, all the people are self dependent. A question occur, how we success the project? The answer is also very easy people of the society how to react it, how they love their brothers and sisters. We are re-establishing the beggar from their begging profession by using the following package: I. General beggar: The beggar have a little accommodation but he have no income sources, we provide him taka 25,000/= only. II. Unaided Beggar: The beggar have no accommodation and he is helpless with his family members, we provide him 50,000/= taka only.
  34. 34. III. Very Helpless Beggar: the beggar who have no accommodation, no income sources and helpless with his family members, we provide him 75,000/=taka only. We invite all the people of the society to help the beggar with a systematic way where a beggar can change his profession. By your help a beggar can serve the other people but you get the feedback from Allah. We provide a certificate to you for contribute this project to a social worker and we also give a document which beggar rehabilitate by your contribution. 6.04 Tepantor stop jowtuk & marriage help project: We take a project for the member of the TSCCL and others who are powerless to marriage their daughter or the son party want “jowtuk” from the daughter father. As result the daughter father face a great problem to their daughter. So, Tepantor Saving and Credit Co-operative Limited (TSCCL) take a project “Tepantor Stop Jowtuk & Marriage Help Project”. By this project we provide all kinds of facilities for marriage the daughter with an appropriate husband. As a result TSCCL run the project by following way: I. General Marriage Help (one party): 40,000/= taka only. II. General Marriage Help (both party): 80,000/= taka only. III. Special Marriage Help (one party): 50,000/= taka only IV. Special Marriage Help (both party): 1, 00,000/= taka only. We invite the people of the society to contribute this project and help the poor person who is facing a great problem of their daughter. We give a certificate where the identification is written. Near future Tepantor Saving and Credit Co-operative Limited will take the following project to their members and others. These are: Tepantor self dependent project Tepantor education asst. project Tepantor poor & Husband died Women’s help Project.
  35. 35. 7.01 Findings: The 3 (three) months internship program has been going to be finished through writing a report. During the time of internship I have tried with my best to acquire theoretical and practical knowledge .Being an employee of Tepantor Savings & credit Cooperative Ltd. The services of TSCCL are good comparing to the market; but there is significant scope of improvement. Deposit is the sources of funds for financial sectors, in other words it is the supply side of the Loan able funds in Invest management system. There is a major problem in this scoter regarding attracting more deposits. Recovery profile of small and medium debtors is better than large ones in our country. The fastest growing borrower segment in the world is the “SME” segment. However, very few of our products are geared towards supporting this segment of the market. Traditionally, we have considered this segment as high-risk. The TSCCL needs to make significant effort to improve the employee relationship with clients. The service quality of the bank is satisfactory; but there is massive scope of improvement as some of the respondents did not provide positive comment. The environment inside the TSCCL needs to be improved significantly for efficient and pleasant banking activities for the customers. The services of the TSCCL need to be reevaluated to attract customers. Profit rate is the most important factor that is considered by the customers when they are thinking about FDR/other deposits.
  36. 36. To increase customer satisfaction the TSCCL needs to improve their service quality by providing more importance on customer’s preference. . 7.02 Recommendations: A bank is an institution that is to remain active for a long term. In this mean time, if the good will of the bank is affected due to negative word of mouth and poor services; ultimately a major section of the customers will switch the banks because of competitors finding the gap and filling it. Members are the main boost towards co-operative industry. Thereby, providing full- fledged support, sharing the ideas towards the members and clients are very much required. From the above discussion of this report, I like to suggest the following recommendations for Tepantor saving & credit Co-operative Limited. It is recommended that: Steps are taken to implement the new process in order to ensure a smooth service as promised to customers. To promote TSCCL as a brand in local Sylhet. Employees needed to given adequate training to work and handle clients under pressure Advance policy of our financial sector shows that agricultural sector is the neglected area due to the low loan recovery rate and lending to agricultural sector is risky because of the variation in the products due to natural calamities. But agriculture’s contribution in our GDP is still significant (29.95% of total GDP). TSCCL should increase more Consumer Banking activity to their Consumer.
  37. 37. TSCCL should pursue advertisement campaign in order to build a strong image among the local Sylheti people They should invent other type of deposit to attract more customers which is different from other organization TSCCL should develop more strategic planning as to compete with its rival organization. TSCCL may introduce one stop service for its members Recruit more efficient employees. TSCCL should use the latest mobile technology for build up the better relationship.
  38. 38. 7.03 Conclusion: The opportunity of the competition the thesis on a renowned financial company like Tepantor saving & credit Co-operative Limited has given me a lot of practical experience about the financial sector of Bangladesh. An organization is good as the service it offers. Customer Services at TSCCL, is more than just a smile. It is an entire philosophy deeply embedded within very fabric of the organization. It is the “concern” for customers’ needs, the “care” that express and the “competence” with which fulfill these needs. The constant support and the “affection” that we add to build long-term relationships. It is the effort to find new ways to improve offerings, to anticipate problems to simplify processes - in short to stay true and firm to strong commitment of a service with a smile. The management of the firm must be sincere to overcome the threat. They also should use all the opportunities to face the challenges.
  39. 39. 7.04 References: I) Book References: 1) Annual Report of Tepantor Savings & Credit Cooperative Ltd 2010. 2) CIB manual of Bangladesh Bank. 3) Co-operative Credit Societies Act 1904. 4) Special Power Act, 1974 (XIV of 1974); 5) P.N. Varshney.A Text Book of “Banking law and Practice” 6) MD. Khalequjjaman. A Text Book of “Higher Banking Insurance” Page (33−87). 7) Business of Banking publisher: Rana Debnath, lotus publishers, Dhaka-1100 8) How Countries Supervise their Banks, Insurers and Securities Markets 2009 - By Robert Pringle 9) Faruque, Department of Animal Breeding & Genetics, Bangladesh Agricultural University, Mymensingh, Bangladesh. II) Online References: 1.www.reportbd.com 2.www.amazon.com 3. www.google.com 4. www.Bangladesh-Bank.org 5. www.yahoo.com 6. www.trccoop.org

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