M E L A N I E Q . N O B L E
2184 N CR 800 E, Avon, IN 46123 • 317-361-5115 • knobles24@sbcglobal.net
SUMMARY PROFILE
Trustworthy and professional Executive Assistant with 15 years of progressively responsible experience providing
administrative support and project management to executives and upper level management. A self-starter, who
works well with individuals at all levels of company structure and maintains a high degree of integrity, especially
under the stress of deadlines. Exceptional written and oral communication skills along with expertise in time
management, organizational proficiency, superior technological knowledge, keen eye for detail and a strong work
ethic result in a flexible individual capable of a wide scope of job functions.
HIGHLIGHTS OF ADMINISTRATIVE EXPERTISE
• Coordinate Multiple Complex Calendars • Schedule & Facilitate Meetings • Event Planning & Management •
• Compose Meeting Minutes • Create & Prepare Presentation Materials • Legal Document Control • Confidentiality •
• Contract Negotiation & Development • Document Composition & Proofreading • Database Management •
• Customer/Client Service • Vendor Relations • Professional Representation of Company & Executives •
SELECTED ACCOMPLISHMENTS
 Key member of transition team that onboarded 200 new security personnel in a 7-week period. The process
involved holding town hall information sessions, interviewing candidates, performing drug screening, submitting
background check data, fitting and ordering uniforms, submitting union applications, acquiring TWIC
(Transportation Worker Identification Credential) cards and holding orientation sessions for transferring
employees. Over 70% of the transitioned employees were emergency personnel, which additionally involved
furnishing specialized gear and verifying certifications and licenses.
 Led development and implementation of secure web page whereby State Lottery Commission members access
meeting documents and presentation materials prior to meeting day.
 Managed process improvement of contract development/renewal/extension from paper routing method to
electronic workflow and initiated development of online contract database.
 “Hit the ground running” in temp assignment at Christ Church. Eased the burdens of the Dean/Rector and
other Clergy through a difficult transitional period at the Cathedral by developing processes that were previously
nonexistent in the organization. Managed multiple projects to help move the Parish to the next level.
 Led Mission and Vision Statement development process for Steak n Shake P.A.C.E.R.S. (Professional Assistants
and Coordinators Empowered for Results at Steak n Shake) Team. P.A.C.E.R.S. group moved forward to serve
as a leadership team and administrative resource company-wide.
 Commanded Crisis Control at company conference when an out of state attendee went unconscious and
subsequently expired at emergency room. Was commended for quick thinking and taking charge of an unforeseen
emergency situation by company executives, emergency personnel and hospital staff.
PROFESSIONAL EXPERIENCE
Securitas Security Services USA November 2013 – June 2015
Area Coordinator/Executive Assistant
 Served as Administrative Coordinator for Indiana Area offices of a global security company. Managed
administrative needs of six statewide offices housing ten branches including leases, property maintenance, office
equipment and supplies, organizational charts and directories as well as numerous day to day operational tasks
required to keep the offices running efficiently.
 Assisted Area Vice President as gatekeeper and administrative partner. Managed calendar, arranged travel and
accommodations, scheduled and facilitated meetings, prepared and processed documents and presentations,
assisted with budget preparation and implemented organizational policies and practices on behalf of and as
directed by AVP.
 Managed procurement, distribution, maintenance and tracking of all technology needs for Area offices including
office phones, cell phones, mobile internet devices, computers, copiers and peripheral items. Maintained updated
tracking of device distribution and costs.

 Performed all Accounts Payable functions for five Indianapolis based branches as well as Merrillville branch.
Brought significantly delinquent accounts to current and successfully repaired and maintained client
relationships.
 Served as substitute and backup for AR/Payroll Manager in her absence or in times of extreme work load. This
involved inputting payroll data for 5 Indianapolis branches and transmitting results to corporate HQ and
performing client billing and associated troubleshooting for approximately 70 Indianapolis clients.
 Assisted Branch Managers in a secondary capacity by fielding phone inquiries for new and ad hoc business,
resolving operational issues, assisting with staffing concerns, addressing customer service matters and any other
duties as required.
 Arranged and facilitated all business meetings and events including quarterly Managers’ two-day seminars and
global corporate webinars. Arranged all aspects of Area-wide holiday functions and employee appreciation
events.
 Assisted with contract drafting, corporate approval and administrative preparation prior to implementation of
terms. Built updated file management system and wrote procedural manual for its use and maintenance.
 Managed all record retention according to governmental and corporate policies. Created and maintained
rotating system for destruction of dead files at offsite storage facility.
 Oversaw procurement, placement and maintenance of fleet of approximately 60 vehicles. This management task
included vehicle licensing and insurance coverage along with monthly tracking and reporting of maintenance and
fuel usage and costs.
 Administered online learning system to over 1000 security officers. Managed learning paths and created
customized curricula according to client specifications. Tracked progress of employee training status and issued
certifications. Also held “live” training for curricula not well suited to online programs.
 Managed union memberships and dues withholding for eligible employees. This also included monthly
calculation of pension withholding, which was contingent upon hours worked in a particular capacity.
Self Employed / IU Health via CoreTech Revolution May 2013 – October 2013
Executive Assistant
 Functioned as Assistant to Interim Executive Director of Facilities Operations and Clinical Engineering for IU
Health. As gatekeeper to the ED, serves in the areas of calendar management, meeting scheduling and
preparation, document processing and control, presentation preparation, proofreading and editing documents,
contract management, correspondence intake and response, office product inventory and procurement, drafting
memos, letters and other documents and all other tasks as requested by Director.
 Assisted Chief Engineer, Database Administrator, Facilities Managers and Clinical Engineering Managers in a
secondary capacity.
State Lottery Commission of Indiana/Hoosier Lottery May 2008 – June 2012
Executive Assistant
 Served as Assistant to Executive Director. Acted as executive gatekeeper, managed phone calls and
correspondence, scheduled appointments and maintained calendar, arranged intricate travel scenarios, scheduled
and facilitated meetings, prepared and tracked expense reports and escorted visitors. Additionally, provided
support for CFO, General Counsel and Director of Internal Controls. This highly visible position demanded that
a high level of professionalism and composure be maintained at all times as there was the constant potential for
contact with media and government officials.
 Acted as Secretary of the State Lottery Commission of Indiana. Communicated all Commission notices to both
Commissioners and public in accordance with Indiana Statute. Updated public website and sent email
notifications of upcoming meetings to media and vendors. Prepared binder documents for meeting day and
uploaded documents to secure website for Commissioners review prior to meeting. Activated and tested A/V
equipment and uploaded presentation materials. Attended all Commission meetings to take notes and prepare
official minutes for publication. Served as record keeper of all Commission documents and maintained both
electronic and paper files of such.

 Served as final point person in the process of entering Scratch-off Lottery ticket emergency rules into the
Administrative Code. Reviewed and proofread rules, obtained appropriate signatures(s), prepared rules packet for
filing with Legislative Services Agency, arranged for courier, ensured receipt of LSA document number
assignment and forwarded rules for web publishing.
 Wrote and edited/updated Commissioner and Key Staff bios for website and annual reports. Also drafted
Executive Director communications for newsletters and all-staff memos. Functioned as proofreader for all critical
documents distributed or published by Executive Staff.
 As a key team member of Executive Staff, attended staff meetings, recorded meeting minutes, sent action items
to staff members, updated staff on upcoming meetings and initiatives and prepared all pre- and post- meeting
documentation.
 Managed vendor contracts via electronic database and original paper files. Maintained contract status “tickler”
spreadsheet and notified contract owner of upcoming renewal, extension or expiration and prompted necessary
action. Ensured full execution of contract, extension or renewal and completed all paperwork for both Lottery
files and for contracting party.
 Served as Co-chairperson of steering committee for NASPL (North American Association of State and Provincial
Lotteries) 2011 Annual Conference. Worked with team from NASPL headquarters to conduct site visits, research
potential event venues and entertainment options, explore educational session presenters and plan event agenda.
Worked with internal committee to develop theme, logo, apparel, printed materials and volunteer staff.
Successfully managed 30 volunteer workers and hosted week-long conference for over 800 attendees.
 Voluntarily participated at off-site events such as Indiana State Fair, Pacers games, Colts games and Indianapolis
Indians games working in various roles as needed (selling tickets, stocking product, player promotions) to assist in
promoting the Lottery’s brand.
 Voluntarily served on “Fun Committee” which organizes events designed to boost company morale and
encourage team environment.
 Maintained professional appearance and demeanor at all times to reflect positive image of the Lottery and its
Director to the public, media and to other staff members.
Office Team / Christ Church Cathedral November 2007 – February 2008
Temporary Executive Assistant
 Served as Executive Assistant to Dean and Rector of Christ Church Cathedral. Managed phone calls and
correspondence, scheduled appointments and maintained calendar, facilitated various weekly staff meetings,
prepared expense reports and greeted visitors.
 Managed logistics of the Dean’s office and study remodel project. Worked with designers, tradesmen, building
management and office associates to coordinate productive schedule for projects to be completed with the least
amount of disruption possible. Oversaw relocation of both Dean’s and assistant’s offices during construction.
 Arranged multi-city tour for Dean to 4 seminaries to interview potential candidates for Curate position at the
Cathedral, including diverse modes of travel, accommodations, interview schedules and dinners hosted by Dean.
 Built system for incoming resumes to manage hiring process for multiple open clergy positions. Arranged travel
and accommodations for 8 candidates brought to Indianapolis for personal interviews. Arranged and facilitated
multiple interview schedules and social functions for each candidate.
 Worked as support to other clergy and Vestry. Compiled and distributed documents for monthly Vestry meeting,
Vestry Retreat and other special meetings and events.
 Assisted in editing and proofreading weekly bulletin and monthly newsletter. Also assisted with miscellaneous
marketing and communication publications.
The Steak n Shake Company May 1999 – September 2007
Executive Assistant
 Served as Executive Assistant to Vice President of Franchising as well as administrative support to Director,
Franchise Operations, Manager, Franchise Development, and Managers (2) of Franchise Field Operations.

 Served as a liaison between Steak n Shake Franchisees and the Company. Provided Franchisees and their
organizations information regarding any and every aspect of the business and supplied necessary documents,
contacts, support, etc. to the Franchisee. Reciprocally, furnished The Steak n Shake Company’s Associates with
information requests regarding Franchisees. Developed and maintained working knowledge of the function and
activity of every department of Steak n Shake.
 Researched, planned and executed the annual Franchise Conference, Franchise Hospitality Tour and National
Field Leadership Conference including: budgets, theme conception, site selection, contract negotiations, off-site
event planning, graphic design, production and A/V requirements, transportation, entertainment, gift selection
and procurement, and preparation of presentation materials. Conference Evaluation analysis and post-conference
statistical reports were also generated. Earned 4.5 or greater (of 5) on all conferences from 1999-2007.
Coordinated eighteen total conferences ranging from 60 to 250 attendees including regional and local meetings.
 Developed recruitment and sales collateral including brochures, trade show displays and sales presentations.
Coordinated material development for conferences and meetings including signage, attendee identification, binder
& CD covers, and templates for presentations.
 Developed concepts, wrote materials for and oversaw production of Franchise Insight, a newsletter for Steak n
Shake Franchisees.
 Generated, analyzed, and distributed weekly Franchise Sales & Labor report to Franchise Community and
Corporate Leadership. Led initiative to automate report with new and upgraded technology.
 Administered Mystery Shopping Program including incentive programs, resolution of questionable evaluations,
system troubleshooting for Franchisees. Additionally, managed shopping contests, distributed monthly reports
and maintained statistical databases.
 Coordinated site reviews, arranged approval meetings and prepared supporting documents for new Franchise
Real Estate development with Sr. Management and Franchisees.
 Arranged market visits, provided demographic requests, coordinated approval interviews and prepared
documentation for new Franchise Candidates.
 Collected, distributed and analyzed Profit and Loss Statements from Franchisees’ restaurants and created monthly
report for Corporate Franchise department.
TECHNOLOGICAL PROFICIENCIES
Highly skilled user of Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), Adobe Acrobat 8, Lotus
Notes and SharePoint. Also adept at Mac operating systems as well as web research utilizing various browsers
including Internet Explorer and Firefox. Skilled user of various task specific, web-based, and proprietary programs.
EDUCATION
1997 Indiana Small Business Development Center
Entrepreneurship Certificate Indianapolis, IN
1985-1987 Indiana Vocational Technical College
A.A.S. Commercial and Industrial Photography Columbus, IN
1978-1980 Indiana University
Studied General Academics Bloomington, IN