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#DMFB15@melissa_egg
UXPresentation by
Website Design with	
  
Melissa Eggleston	
  
in Mind	
  
#DMFB15@melissa_egg
Ever say this about a website?
“It’s too easy.”
“It didn’t challenge me.”
“It was way too much fun.”
#DMFB15@melissa_egg
How often do you fail online?
F
#DMFB15@melissa_egg
#DMFB15@melissa_egg
84% for websites accessed on desktop*
62% for websites accessed on mobile*
Success rate = the percentage of tasks
that users complete correctly
*in a lab, not in “real-life” situations
Success Rates Online
#DMFB15@melissa_egg
Our Goals
1.  Learn four big ideas about users to
increase success and engagement on
your website
(Stop making people feel like losers)
2. Receive actionable items that you can
use when designing your website
(Get practical tips you can use now)
#DMFB15@melissa_egg
What is UX?
UX “encompasses all aspects of the end-
user's interaction with the company, its
services, and its products.”
- Jakob Nielsen and Don Norman
Considering UX is everyone’s job
Great UX is a competitive advantage.
#DMFB15@melissa_egg
There is no “typical user”
#DMFB15@melissa_egg
Computers way outnumber users
#DMFB15@melissa_egg
#DMFB15@melissa_egg
#DMFB15@melissa_egg
Users Want
a Sense of Place
#DMFB15@melissa_egg
Logo/Tagline
innovation
The Institute for
in Public School Choice
IIPSC
#DMFB15@melissa_egg
Consistency
#DMFB15@melissa_egg
Consistency
#DMFB15@melissa_egg
Navigation Bar Indicator
#DMFB15@melissa_egg
Navigation Bar Indicator
#DMFB15@melissa_egg
Breadcrumbs	
  
Breadcrumb Trail
#DMFB15@melissa_egg
Not So Helpful Links
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent
urna sem, vehicula vel click here efficitur non, scelerisque et
dolor.
Tristique aliquam interdum lorem ac libero blandit auctor. Donec
eu mauris et lorem consectetur aliquet a vehicula enim. In et
dignissim leo. Mauris placerat diam quis nulla click here luctus.
•  Vestibulum vitae justo bibendum
•  scelerisque nisi ac, euismod leo
•  sit amet venenatis est euismod.
Click here tempus ipsum sit amet pretium. In a eros enim. Duis
vitae sem ante. Vestibulum vehicula dapibus fermentum.
#DMFB15@melissa_egg
Helpful, Descriptive Links
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent
urna sem, vehicula vel our XYZ services efficitur non, scelerisque
et dolor.
Tristique aliquam interdum lorem ac libero blandit auctor. Donec
eu mauris et lorem consectetur aliquet a vehicula enim.Mauris
placerat diam quis nulla a wide range of clients luctus.
•  Vestibulum vitae justo bibendum
•  scelerisque nisi ac, euismod leo
•  sit amet venenatis est euismod.
Read full details about our new program. Tempus ipsum sit amet
pretium. In a eros enim. Vestibulum vehicula dapibus fermentum.
#DMFB15@melissa_egg
Hamburger Menu Debate
#DMFB15@melissa_egg
Users Want a Sense of Place
•  Make it obvious who you are
•  Use “breadcrumbs” for deep content sites
•  Make it clear where they are, where they’ve
been, and where they can go
•  Factor in site entrance NOT via home page
•  Design for consistent experience/look/feel
on multiple devices
#DMFB15@melissa_egg
#DMFB15@melissa_egg
Users Act as if
Something is
on Fire
#DMFB15@melissa_egg
What is Satisficing?
Satisficing is making decisions that are
good enough, not necessarily optimal.
sufficing + satisfying
Plan for fast-moving, distracted and
impatient users.
#DMFB15@melissa_egg
Most Important Things First
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justo.	
  Sed	
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  Interdum	
  et	
  malesuada	
  fames	
  ac	
  
ante	
  ipsum	
  primis	
  in	
  faucibus.	
  Maecenas	
  risus	
  urna,	
  viverra	
  
rhoncus	
  sagi?s	
  eu,	
  fermentum	
  vel	
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  luctus	
  
varius	
  velit	
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  In	
  laoreet	
  placerat	
  justo,	
  u	
  
81%
71%
63%
32%
#DMFB15@melissa_egg
No time for a “Wall of Words”
#DMFB15@melissa_egg
#DMFB15@melissa_egg
Response Time Limits for Webpages
•  0.1 seconds gives the feeling of
instantaneous response.
•  1 second keeps the user's flow of
thought seamless.
•  10 seconds keeps the user's attention.*
* in a lab, it depends on user motivation
#DMFB15@melissa_egg
I waited 25 seconds for this.
#DMFB15@melissa_egg
Check Your Speed
•  Google PageSpeed Tools or simply
search for “test my website speed”
•  Consider recommendations – What can
you fix quickly and easily?
#DMFB15@melissa_egg
Two Questions to Ask Yourself
1. “Am I saving myself time at the expense
of the user?”
2. “How can I save the user time here?”
- from Paul Boag “Stop Wasting Users’ Time”
Smashing Magazine, 4/25/14
#DMFB15@melissa_egg
Users Act as if Something’s on Fire
•  Make sure important elements are easy
to see and find
•  Plan for glancing and scanning not
scrutinizing
•  Avoid walls of words
•  Design for a speedy site
#DMFB15@melissa_egg
#DMFB15@melissa_egg
Users Prefer Using
Minimal Brainpower
#DMFB15@melissa_egg
Meeting User Expectations
#DMFB15@melissa_egg
Where did I go?
#DMFB15@melissa_egg
Navigation
#DMFB15@melissa_egg
Navigation
#DMFB15@melissa_egg
Why?
#DMFB15@melissa_egg
No Visual Hierarchy
Heading
Lorem ipsum dolor sit amet, consectetur adipiscing
elit. Proin fermentum nunc vel nulla rutrum, non
posuere nunc facilisis. Curabitur ornare nibh sed
adipiscing laoreet. Ut nisl urna, bibendum vitae
hendrerit at, pharetra a est. Etiam euismod
consectetur lacinia. Integer vestibulum nisl odio, eu
ultrices tellus ornare
Heading
Morbi pellentesque nibh sed sapien tristique, ut
tempor augue consequat. Nullam augue metus,
iaculis eget euismod posuere, mollis sed arcu. Sed
rhoncus risus vel felis elementum vulputate.
Aliquam eget ultrices ante. Suspendisse potenti.
Heading	
  
Lorem	
  ipsum	
  dolor	
  sit	
  amet,	
  
consectetur	
  adipiscing	
  elit.	
  
Proin	
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nulla	
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nunc	
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  Curabitur	
  ornare	
  
nibh	
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nisl	
  urna,	
  bibendum	
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hendrerit	
  	
  
	
  
Heading	
  	
  
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  pellentesque	
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sapien	
  tris7que,	
  ut	
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augue	
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  Nullam	
  
augue	
  metus,.	
  
#DMFB15@melissa_egg
Better Visual Hierarchy
Important Heading
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Proin fermentum nunc vel nulla rutrum, non posuere
nunc facilisis. Curabitur ornare nibh sed adipiscing
laoreet. Ut nisl urna, bibendum vitae hendrerit at,
pharetra a est. Etiam euismod consectetur lacinia.
Integer vestibulum nisl odio, eu ultrices tellus ornare
Less Important Heading
Morbi pellentesque nibh sed sapien tristique, ut tempor
augue consequat. Nullam augue metus, iaculis eget
euismod posuere, mollis sed arcu. Sed rhoncus risus vel
felis elementum vulputate. Aliquam eget ultrices ante.
Suspendisse potenti.
Even	
  less	
  important	
  
Lorem	
  ipsum	
  dolor	
  sit	
  amet,	
  
consectetur	
  adipiscing	
  elit.	
  
Proin	
  fermentum	
  nunc	
  vel	
  
nulla	
  rutrum,	
  non	
  posuere	
  
nunc	
  facilisis.	
  Curabitur	
  ornare	
  
nibh	
  sed	
  adipiscing	
  laoreet.	
  Ut	
  
nisl	
  urna,	
  bibendum	
  vitae	
  
hendrerit	
  	
  
	
  
Even	
  less	
  important	
  
Morbi	
  pellentesque	
  nibh	
  sed	
  
sapien	
  tris7que,	
  ut	
  tempor	
  
augue	
  consequat.	
  Nullam	
  
augue	
  metus,.	
  
#DMFB15@melissa_egg
Website Example
#DMFB15@melissa_egg
Website Example
44	
  
#DMFB15@melissa_egg
Website Example
#DMFB15@melissa_egg
Better Website Example
46	
  
#DMFB15@melissa_egg
Better Website Example
47	
  
#DMFB15@melissa_egg
Realistic Design vs. Flat Design
#DMFB15@melissa_egg
•  Build on proven conventions, unless you
have a good reason not to
•  Let people search your website, please
•  Have a visual hierarchy, guide eyes
•  Be careful with flat design, ensuring
clickable items (links, buttons) are
obvious
Users Prefer Using Minimal Brainpower
#DMFB15@melissa_egg
#DMFB15@melissa_egg
Users Want
Information-Rich
Visuals
#DMFB15@melissa_egg
Information-Rich
•  meaningful to users
•  authentic subjects
•  full of helpful information
#DMFB15@melissa_egg
Decorative “Filler” Photos
#DMFB15@melissa_egg
Decorative “Filler” Photos
#DMFB15@melissa_egg
Filler Photos on Mobile Make Us Sad
#DMFB15@melissa_egg
Better Images for Mobile
#DMFB15@melissa_egg
Real Images Are Scrutinized
#DMFB15@melissa_egg
Give me some real bakers!
#DMFB15@melissa_egg
If your homepage uses a hero
image, it damn well better be
heroic.
#DMFB15@melissa_egg
Confused?
#DMFB15@melissa_egg
Huh?
#DMFB15@melissa_egg
This cat might also have a cape
#DMFB15@melissa_egg
Great action shot
#DMFB15@melissa_egg
Victory
#DMFB15@melissa_egg
"I know it when I see it.”
	
  
	
  -­‐	
  Supreme	
  Court	
  Jus7ce	
  PoLer	
  Stewart	
  	
  
Jacobellis	
  v.	
  Ohio	
  (1964)	
  
	
  
#DMFB15@melissa_egg
Learn Some Photography
• Local class with live teacher
• Lynda.com – Ben Long
This will also raise your video standards
and improve your personal photos.
#DMFB15@melissa_egg
#DMFB15@melissa_egg
Sending Eyes Away
#DMFB15@melissa_egg
Sending eyes away
#DMFB15@melissa_egg
User Focus Example
#DMFB15@melissa_egg
User Focus Example
#DMFB15@melissa_egg
Carousels/Sliders
#DMFB15@melissa_egg
Users Want Information-Rich Visuals
•  Cut the filler photos
•  Pack real photos with information your
users might want
•  Guide users’ eyes
•  Kill the carousels
•  Consider visuals carefully, don’t just slap
them up there to fill space
#DMFB15@melissa_egg
#DMFB15@melissa_egg
Resources for Further Learning
Steve Krug’s Don’t
Make Me Think book	
  
Nielsen Norman Group
weekly e-newsletter
Smashing Magazine
usability articles
	
  
#DMFB15@melissa_egg
Talk to your users
&
Watch what they do
Final Thought
#DMFB15@melissa_egg
Ask Me Questions
Email: melissa@melissaegg.com
Twitter: @melissa_egg
Slides: melissaegg.com/blog
	
  
	
  
	
  

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