9. Why and How Mentoring Works
Why is Mentoring Popular?
Does it Always Work?
10. Benefits of Mentoring
Image: Stencil
Cost-effective
Attracts & retains people
Builds skills - both mentor & mentee
Mentors like to “give back”
Develops culture
13. Seven
Fatal Flaws
1. Unclear Strategic Value
2. Insufficient Lead Time and
Planning
3. Under Resourcing
4. Inadequate Support
5. Not Enough Training
6. Lack of Structure and
Follow-up
7. Ineffective Monitoring,
Feedback and EvaluationSeven Fatal Flaws of Mentoring Programs and How To Avoid Them
Ann Rolfe, Mentoring Works
14. 1. Build the business case for mentoring
7 Steps to Success
Unclear Strategic Value
16. You need a business case that will …
Demonstrate the viability of your mentoring strategy
Justify the use of resources or funding
Gain buy-in from management and stakeholders
19. Aims of Mentoring Programs in Organisations
Employee Engagement
Attract, retain and develop
people
Increase productivity
Knowledge Management
Prevent loss of tacit and
implicit information
Readiness for future
disruption and change
Inproved Capability People development
Self-Directed learning and
performance
Succession Planning Pipeline of leadership talent
Identification, motivation and
retention of high potentials
Diversity and Equity
Meet equity requirements,
goals and outcomes
Improved organisational
performance
23. What goes in your business case?
Executive Summary
Needs
Rationale
Outcomes
Scope and Boundaries
Implementation
Benefits
Costs
Next Steps
Appendixes
24. Specific aims and objectives?
Strategic links?
Documented business case?
25. 2. Planning and preparation
7 Steps to Success
Insufficient Lead Time and Planning
26.
27. Needs Analysis Case Study
Purpose
Attract
Retain
Develop
Graduates
Why do people leave?
Why do people stay?
Participant Needs
Goals & values
alignment
Exciting work
Great managers &
leadership
Development
opportunities
Advancement
Work-life balance
Money
Environment/
culture
Peer relationships
Recognition &
appreciation
Leading-edge tech
Best practice
Organisation’s
image/brand
How could
mentoring
address these
issues?
Mentor Roles
Career, personal,
professional
development
Role model
Sounding board
Networking link
Wise counsel
Purpose
Nurture talent
Personal attention
Open communication
Supply information
Direct to resources
Give feedback
What knowledge,
skills and attitudes
will mentors need
to be effective
What will
graduates need to
make the most of
mentoring?
What are the
gaps between
current and
desired ability?
What training
and education
will we provide?
What delivery
methods will we
use?
How will we
maintain
engagement for
the duration?
What
resources
do we
need?
- budget
-people
How will we
communicate
the program?
How will we
coordinate the
program?
39. Basic Content
Mentors
• The Mentoring Concept and Process
• Mentoring Styles and Strategies
• Experience A Mentoring Conversation
Mentees
• How Mentoring Works
• Getting What You Want From Mentoring
• Goals for Mentoring
Pairs
• Roles and Responsibilities
• Avoiding Pitfalls
• Negotiating Expectations
• 1st Meeting
• Goals and Agreements
42. Individual follow-up, face-to-
face or web-based
Books or ebooks
Online Community
On-line tutorials or videos
Webinars
Newsletter or Mentoring Tips
Living Library
Shadowing
Journaling
Group follow-up sessions
Lunch n’ Learn
Workshops: refresher,
updates related topics, or
advanced skills
Networking
Forums for Q&A
Mentor Master Classes
Mid-point Review
Final Event
Program Support
44. 7. Monitor and evaluate mentoring
7 Steps to Success
Ineffective Monitoring
45. Program Support – training,
materials, resources and support
activities
Processes – recruitment, selection,
matching and communication
Mentoring – relationships maintained, quality
Outcomes – mentees, mentors,
organisation
46. To what extent do you agree that this program enabled mentees to:
Outcomes
Strongly
Disagree
Disagree Not Sure Agree
Strongly
Agree
Reflect on
career
aspirations?
Take ownership
of career
development
Set career-
related goals
Achieve career-
related goals
Questionnaire
47. Success Indicator Data Sources Method
Participant objectives
achieved?
Participants Survey at end of
program
Number of downloads
from website?
Google Analystics Check at critical points
Partnerships maintained
for the duration?
Participants Co-ordinator to contact
and ask
Retention of target
group?
HR data Pre/post measures
Participation in
activities?
Webinar report
Attendance list
Compare various
topics/medium
Evaluation Matrix
48. •Identified success
indicators and measures
•Coordnator monitoring and
follow-up
•A mid-point and final
review
•Post program or other
forms of evaluation
To evaluate we have:
49. 7. Monitor and evaluate mentoring
7 Keys to Success
6. Provide structure and follow-up
3. Allocate adequate resources - time, money, people
1. Build the business case for mentoring
2. Plan and allow enough lead-time to prepare for mentoring
4. Plan 2-way communication to promote the strategic and
personal value to ALL stakeholders
5. Prepare participants - educate and inform mentors, mentorees
and their managers
Help us design a mentoring program that:
1. Meets your needs and delivers valuable outcomes
2. Is well communicated and supported at all levels
3. Engages people with realistic expectations and commitment to their development
4. Helps people relate their personal development to the overall goals of the Performance and System Design Branch.
For the last 20 years I’ve assisted organisations to set up mentoring, including an award-winning programs with Juvenile Justice and FACS. Here are some examples.
Mentoring has become a bit of a buzzword and it’s important that if we do it, we do it right.
For the last 20 years I’ve assisted organisations to set up mentoring, including an award-winning programs with Juvenile Justice and FACS. Here are some examples.
Mentoring has become a bit of a buzzword and it’s important that if we do it, we do it right.
Help us design a mentoring program that:
1. Meets your needs and delivers valuable outcomes
2. Is well communicated and supported at all levels
3. Engages people with realistic expectations and commitment to their development
4. Helps people relate their personal development to the overall goals of the Performance and System Design Branch.
Benefits of Mentoring: Who has been mentored before (formally or informally)?
Who’s been a mentor to someone else?
Justice Mentoring Benefits
Which of the benefits listed did you experience?
Have them highlight on HO
Are there other benefits you experienced or would want as a mentor/mentoree in the JSPD program?
How do you think a mentoring program will benefit JSPD?
Have them brainstorm and list on flips
Top 3 from each syndicate
Let’s look at how what you’ve come up with fits with the input so far.
What To Evaluate
The evaluation will examine the following aspects of your mentoring program:
Processes
Recruitment
Selection
Matching
Communication
Mentoring
Relationships maintained
Quality
Participant Support
Training
Materials and resources
Other support activities
Outcomes
Mentorees
Mentors
Organisational
Sources from which the data can be elicited include the participants who may be surveyed or interviewed and various records that can be accessed.
Because mentoring is seen as natural and organic less attention may be paid to it. Yet, organizational culture is dynamic and cannot be taken for granted. Turnover, particularly at the top, economic challenges and changing priorities will influence the organizational environment. A mentoring culture must be nurtured if it is to survive and thrive.