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Learning Lab: Effective Mobile & Social Media Marketing Strategies Hub Tag:  #MMCCon ls4 Michele Sullivan, Kathleen Simpson, Kelly Flowers Wednesday, April 27, 2011 (2:30pm - 3:45pm) www.asaecenter.org/mmcc
Learning Lab Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object]
Show Us Your Mobile ,[object Object],[object Object],[object Object],[object Object]
News Flash : “Telephones Will Never Be The Same!” Available  October 15, 1979
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Social Web ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Social Web “ The Conversation: The Art of Listening, Learning, and Sharing ” ( Brian Solis )
The Social Web ,[object Object],[object Object],[object Object]
The Social Web ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Social Web ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Mobile? ,[object Object],[object Object],[object Object],[object Object]
A Chart is Worth 1,000 Words ! US 2011 approx 40% - 45% mobile
Predictions ,[object Object],[object Object],[object Object],[object Object],[object Object],Source: Gartner 2010:  www.gartner.com/it/page.jsp?id=1278413
Mobile Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
App Store Revenue Predictions 2010 =  $5.2 bn 2011 =  $15 bn 2014 =  $54 bn $ : Ad Revenues, Paid Downloads, In-app Purchases Source: Gartner 2011:  www.gartner.com/it/page.jsp?id=1529214
Who is really Spending Money using their Mobiles?
Developing a Social Media Program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Member Increase  Member  Value Increase value to  members through programs and services that effectively meet, anticipate, and exceed their needs Profession Be the  Authoritative Source Be the recognized leader for  knowledge about the practice  and profession of architecture Society Serve as the  Credible Voice Promote the AIA as the  credible voice for quality design and the built environment Mission Goals Strategies Vision Vision American Institute  of Architects – Driving positive change through the power  of design  Mission The American  Institute of Architects  is the voice of the architectural profession and a resource for its members in service  to society 2010-2015  AIA Strategic Plan 2 Advocacy Advance policies about design through political outreach, education, and engagement that are responsive to the public and the profession. 1 Knowledge Create, promote, and disseminate interdisciplinary study and research ensuring the AIA’s members are leaders in the profession, the industry, and their communities. 3 Communication Elevate the voice of architects to promote the value of design and to enhance the public’s understanding of the importance of architecture. 4 Collaboration Align resources and empower networks of members, components, and allied professionals to build teamwork.
Member Increase  Member  Value Increase value to  members through programs and services that effectively meet, anticipate, and exceed their needs Profession Be the  Authoritative Source Be the recognized leader for  knowledge about the practice  and profession of architecture Society Serve as the  Credible Voice Promote the AIA as the  credible voice for quality design and the built environment Organization Goals Organization Strategies Member Expose members  to relevant, appropriate content on the AIA Web site and other online platforms Create community among AIA members Profession Advance conversation about the architecture profession Society Serve as an authoritative source and credible voice on architecture-related information/issues Social Media Program Goals Blogs Discussion Forums Media and Action Alerts Video-sharing Networking Collaborative work spaces Social Media Program Channels 2 Advocacy Advance policies about design through political outreach, education, and engagement that are responsive to the public and the profession. 1 Knowledge Create, promote, and disseminate interdisciplinary study and research ensuring the AIA’s members are leaders in the profession, the industry, and their communities. 3 Communication Elevate the voice of architects to promote the value of design and to enhance the public’s understanding of the importance of architecture. 4 Collaboration Align resources and empower networks of members, components, and allied professionals to build teamwork.
Social Media Marketing Benefits Source:  2010 Social Media Marketing Industry Report  survey of 1,898 marketers
Organizational Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Organizational Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Member Needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Member Needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communications - Positioning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communications - Positioning ,[object Object],[object Object],[object Object],[object Object]
Steps to Planning your Mobile Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
App Features ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
App Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object]
What is the Purpose of your App? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How to Develop an App
[object Object],How to Develop an App Build it Yourself Conference or Member App: Simple App  $10k per device Advanced App  $100k per device Off-The-Shelf Conference App: $5k to $15k per event Member App: Small Org  $2.5k  per year Medium Org  $6k  per year Large Org  $12k  per year ,[object Object]
SaaS Mobile Membership
Home & Directory
News & Events
Profile & Map
Discussions (Listservs) & Messages
Mobile Website Features ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mobile Website Imperative ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mobile Websites ,[object Object],[object Object],[object Object],[object Object],[object Object]
Gems from  Dummies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mobile Website vs Desktop Website ,[object Object],[object Object]
Mobile Website vs Desktop Website ,[object Object],[object Object]
Mobile Website vs Desktop Website ,[object Object],[object Object],[object Object],[object Object]
What Your ASAE Peers are Saying ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Hybrid and Blended Solutions
SuperShuttle:  Mobile App & Mobile  Website App – For the iPhone only Website – “Mobile Optimized,” with subdomain  m .SuperShuttle.com
FB: Mobile App & Mobile  Website ,[object Object],[object Object],[object Object]
FB: Marketing their Mobile www.facebook.com/mobile
Mobile App Mobile Website Interact via Email Interact via Text
Case Study - Texas Medical Association ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TMA - Version 2 ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing Plan ,[object Object],[object Object],[object Object],[object Object],[object Object]
Focused Email & Contest March 27, 2010
Exposure from Banner Ads
Video Testimonials from Members
Return on Engagement An increase of over  7 X weekly average of number of downloads
Revenue Opportunities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ASCRS    ASOA Conference App
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
 
 
 
 
Association Mobile Apps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Industry Best Practices Registered Nurses Association of Ontario Fee: $0.99
Legislative Alerts National  Association of Realtors
Tools and Resources American Medical Association
Tools and Resources National  Association of Realtors
Association Journals American Psychological Association
Podcasts American Association for Cancer Research
Tips and Tricks Promotional  Product  Association  International
Location-Based Services (LBS) Canadian Real Estate Association
Educating the Public
Comprehensive Association Apps International Society for Technology  in Education
Letterman’s Top 10 Technologies to Watch ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Examples to learn from…
Location-Based Services (LBS) Foursquare  -  Social Starbucks  -  mCommerce Gowalla  - Social
Mobile Search
mCommerce and mPayments
Object Recognition (OR) ,[object Object],[object Object],[object Object]
Mobile Instant Messaging (MIM)
Mobile Email
Mobile Video Mobile Video
3 Technologies to Explore Now  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3 Technologies to Explore Now  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3 Technologies… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Action Items ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Contact Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Contact Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Source:  http://cellphones.techfresh.net/evolution-of-mobile-phones

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Effective Mobile & Social Media Marketing Strategies

  • 1. Learning Lab: Effective Mobile & Social Media Marketing Strategies Hub Tag: #MMCCon ls4 Michele Sullivan, Kathleen Simpson, Kelly Flowers Wednesday, April 27, 2011 (2:30pm - 3:45pm) www.asaecenter.org/mmcc
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  • 4. News Flash : “Telephones Will Never Be The Same!” Available October 15, 1979
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  • 7. The Social Web “ The Conversation: The Art of Listening, Learning, and Sharing ” ( Brian Solis )
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  • 12. A Chart is Worth 1,000 Words ! US 2011 approx 40% - 45% mobile
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  • 15. App Store Revenue Predictions 2010 = $5.2 bn 2011 = $15 bn 2014 = $54 bn $ : Ad Revenues, Paid Downloads, In-app Purchases Source: Gartner 2011: www.gartner.com/it/page.jsp?id=1529214
  • 16. Who is really Spending Money using their Mobiles?
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  • 18. Member Increase Member Value Increase value to members through programs and services that effectively meet, anticipate, and exceed their needs Profession Be the Authoritative Source Be the recognized leader for knowledge about the practice and profession of architecture Society Serve as the Credible Voice Promote the AIA as the credible voice for quality design and the built environment Mission Goals Strategies Vision Vision American Institute of Architects – Driving positive change through the power of design Mission The American Institute of Architects is the voice of the architectural profession and a resource for its members in service to society 2010-2015 AIA Strategic Plan 2 Advocacy Advance policies about design through political outreach, education, and engagement that are responsive to the public and the profession. 1 Knowledge Create, promote, and disseminate interdisciplinary study and research ensuring the AIA’s members are leaders in the profession, the industry, and their communities. 3 Communication Elevate the voice of architects to promote the value of design and to enhance the public’s understanding of the importance of architecture. 4 Collaboration Align resources and empower networks of members, components, and allied professionals to build teamwork.
  • 19. Member Increase Member Value Increase value to members through programs and services that effectively meet, anticipate, and exceed their needs Profession Be the Authoritative Source Be the recognized leader for knowledge about the practice and profession of architecture Society Serve as the Credible Voice Promote the AIA as the credible voice for quality design and the built environment Organization Goals Organization Strategies Member Expose members to relevant, appropriate content on the AIA Web site and other online platforms Create community among AIA members Profession Advance conversation about the architecture profession Society Serve as an authoritative source and credible voice on architecture-related information/issues Social Media Program Goals Blogs Discussion Forums Media and Action Alerts Video-sharing Networking Collaborative work spaces Social Media Program Channels 2 Advocacy Advance policies about design through political outreach, education, and engagement that are responsive to the public and the profession. 1 Knowledge Create, promote, and disseminate interdisciplinary study and research ensuring the AIA’s members are leaders in the profession, the industry, and their communities. 3 Communication Elevate the voice of architects to promote the value of design and to enhance the public’s understanding of the importance of architecture. 4 Collaboration Align resources and empower networks of members, components, and allied professionals to build teamwork.
  • 20. Social Media Marketing Benefits Source: 2010 Social Media Marketing Industry Report survey of 1,898 marketers
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  • 49. SuperShuttle: Mobile App & Mobile Website App – For the iPhone only Website – “Mobile Optimized,” with subdomain m .SuperShuttle.com
  • 50.
  • 51. FB: Marketing their Mobile www.facebook.com/mobile
  • 52. Mobile App Mobile Website Interact via Email Interact via Text
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  • 57. Focused Email & Contest March 27, 2010
  • 60. Return on Engagement An increase of over 7 X weekly average of number of downloads
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  • 72. Industry Best Practices Registered Nurses Association of Ontario Fee: $0.99
  • 73. Legislative Alerts National Association of Realtors
  • 74. Tools and Resources American Medical Association
  • 75. Tools and Resources National Association of Realtors
  • 76. Association Journals American Psychological Association
  • 77. Podcasts American Association for Cancer Research
  • 78. Tips and Tricks Promotional Product Association International
  • 79. Location-Based Services (LBS) Canadian Real Estate Association
  • 81. Comprehensive Association Apps International Society for Technology in Education
  • 82.
  • 83. Examples to learn from…
  • 84. Location-Based Services (LBS) Foursquare - Social Starbucks - mCommerce Gowalla - Social
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Notas del editor

  1. All in One Strategy Marketing Active - requires user to take action How are folks are finding these mobile sites? Link to them in standard messaging, text messaging, plain text HTML mailings (read by mobile devices). http://mobile.civigive.com (notes cost of iTunes 30%, they take 10%, have to download outside of iTunes store by promoting on website) Communications Passive - shares timely or timeless information Social media Interactive – blurs marketing and communications Facebook Connect, etc (changing environment)
  2. International Society for Technology in Education Networking with members and other educators Twitter and blogs Educational resources, tech standards, podcasts
  3. Developing Your Mobile Offering Apps – Choose a company with proven mobile-development expertise on all device types so they will be acquainted with the intricacies of both mobile apps and smartphones, and how to optimize performance.
  4. Apps – Determine the functions and applications you would like to offer while considering the culture of your members: Look at your current website to see what you want to reinvent in the form of an application Be innovative and uncover application ideas that both engage your membership and are compelling enough to make nonmembers join. Mobile Websites – Similar process in terms of examining what is critical to offer and what can be made simpler, more intuitive
  5. Developing Your Mobile Offering Apps – Choose a company with proven mobile-development expertise on all device types so they will be acquainted with the intricacies of both mobile apps and smartphones, and how to optimize performance.
  6. Developing Your Mobile Offering Apps – Choose a company with proven mobile-development expertise on all device types so they will be acquainted with the intricacies of both mobile apps and smartphones, and how to optimize performance.
  7. A decision strategy for mobile is not just to make a mobile app or mobile website or both . It's about more than anyone set of features (e.g., mobile SN, mobile app for journal, mobile app for annual meeting, etc.) It is about developing an orientation that plans for the evolution of your content being available to and on mobile devices.   If you get caught up in all the what if's (e.g., do you want to have a Symbian app), then you'll miss the bigger picture of designing future content to be easily ported to mobile environments. The iPad and Honeycomb Android tablets handle regular websites just fine. Of course you need a mobile website, AND iOS and Android have the lion's share of the market and Android continues to gain market share.   We have made a decision to develop apps for the iOS and Android because that will capture about 80% of our smartphone constituents. For the rest, we'll have a mobile website.   Having said all that, I go back to the necessity of getting data on what your constituents use and how they use it and then develop a strategy to meet the evolving mobile needs of your members and constituents. What tactics to employ and what budgets you'll need will make more sense if you have a solid strategy than if you're just doing something because everyone else is.   Give me best to Marty.   Mark. C. Anderson, CAE Executive Vice President & CEO American Society for Surgery of the Hand 847.384.8300 www.assh.org
  8. Kathleen: Singular function (echoing) National databases help defray costs App > book Web > book http://m.supershuttle.com Kiosk > book (moves the human to other work)
  9. How many of you have created mobile apps for your organization? What are they for? Events? ---------------------------------------------------------------------------------- Next Steps for Your Organization to Encourage Engagement: Personalize applications by utilizing a “MY” approach to your apps My News, My Events / My Sessions, and My Messages. Provide daily hooks to entice members to check the app often —industry news, contact status updates, plus weekly tips and tricks. Ensure members can see what their peers are saying with links to social media and community sites.
  10. Registered Nurses Association of Ontario Industry best practices
  11. CALLS FOR ACTION
  12. Simultaneously, the AMA also launched the 2011 AMA App Challenge to find “the next great medical app idea.” “ To find the next great medical app idea we are going right to the source by inviting physicians, residents and medical students to participate in the first-ever AMA App Challenge.” Open to all US physicians, residents and medical students, the 2011 AMA App Challenge calls on those on the front lines of medicine to submit their unique app idea for a chance to have the AMA bring it to life. According to the official rules of the contest, participants can submit their app ideas through an online form. Submissions will be accepted through June 30th, 2011. Two winners will be selected, one from the resident/fellow or medical student category and one from the physician category. The winners will each receive $2,500 in cash and prizes, plus a trip for two to New Orleans for the grand unveiling of their winning idea at the AMA’s meeting in November. AMA’s CPT E/M QuickRef Designed for physicians Enables them to find current procedural codes IPhone, iPod touch, iPad Helps physicians determine appropriate E & M code (evaluation/management) AMA’s app challenge
  13. Information for their members about the real estate market Housing listings YPN Lounge—which I’m assuming is for Young professional network Affiliated business—appraisers, etc
  14. Being able to access abstracts and possibly the full articles
  15. American Association for Cancer Research
  16. Promotional Product Association Intl
  17. Canadian Real Estate Association
  18. International Society for Technology in Education Networking with members and other educators Twitter and blogs Educational resources, tech standards, podcasts
  19. Alerts stores when you arrive, and enables users to pay from their device 750K downloads as of early 2011
  20. Red Laser Qrafter
  21. ACTION ITEMS: Take an inventory of your current technology plans Create a mobile strategy or hire a mobile consultant Execute Measure results … then Adjust accordingly