Michelle Hayes has over 10 years of experience in healthcare and is seeking a position as a medical administrative assistant. She has a diploma in medical administrative assisting from Ultimate Medical Academy and is pursuing certification. Her background includes roles as a patient registrar, unit clerk, caregiver, and medical secretary. She has strong computer and organizational skills and experience with electronic health records systems.

1. MICHELLE HAYES
924 NE Sunnyside Lane | Blue Springs, MO 64014 | 816-337-1366 | m.hayes29@yahoo.com
PROFESSIONAL PROFILE
Customer service oriented and task focused professional backed by 10+ years of healthcare industry experience. Detail focused
necessary to review and correct errors in order to maintain high levels of accuracy. Follows policies, guidelines, and procedures
to assure consistent quality.
 High Academic Honors Recognition / Honor Roll.
 Manages time and prioritizes duties in fast-paced, multi-task environments.
 Fully capable of organizing large number of records and documents.
 Fully capable of organizing records and documents in compliance with policies governing patient confidentiality.
KEY QUALIFICATIONS
Medical Administrative Assistant ▪ Medical Terminology ▪ Patient Processing ▪ Release of Information
Medical Billing ▪ Medical Records Management ▪ Patient Registration
Introduction to ICD-10-CM Coding ▪ HIPAA Compliance ▪ Anatomy & Physiology
Electronic Health Records (EHR) ▪ Electronic Medical Records (EMR) ▪ Greenway
Computer Information Systems ▪ Medical Transcription ▪ Office Accounting ▪ Principles of Management
Medical Laws & Ethics ▪ Pathophysiology for Medical Office ▪ MS Office / MS Word
CERTIFICATIONS
Pursuing Medical Administrative Assistant Certification (CMAA)
EDUCATION
Ultimate Medical Academy
Diploma – Medical Administrative Assistant, 2016
MEDICAL WORK EXPERIENCE
CareSpot Urgent Care – Blue Springs, MO 02/2016 – Present
Patient Registrar
 Greet all patients, collect and document correct demographics and billing information.
 Schedule and confirm appointments and maintain an orderly flow of patients through the reception area.
 Follow applicable Federal and State laws.
Truman Medical Center – Kansas City, MO 09/2014 – 06/2015
Unit Clerk
 Performed a range of clerical duties that supported the operations of the unit.
 Answered unit calls, handled invoices and verified insurance eligibility.
 Maintained nursing station in neat and orderly manner.
Mikes Services – Albuquerque, NM 04/2008 – 06/2013
Caregiver
 Assisted with activities of daily living – personal hygiene, mobility and feeding.
 Completed daily logs documenting patient condition and activities and any changes to patient care plan.
 Maintained a safe, secure and healthy environment.
Presbyterian Medical Group – Albuquerque, NM 02/2005 – 09/2008
Registrar / Medical Secretary
 Scheduled and confirmed appointments.
 Maintained medical records, operated office equipment and transmitted correspondence and medical records.
 Performed various clerical and administrative functions to ensure office ran smoothly and remained organized.