1. MICHAEL T. HAGAN
9860 West Sontag Drive
Rocheport, MO 65279
573-424-2890
dragger2k@aol.com
SUMMARY: A natural leader with over 20 years of management experience in Operations and Quality Control.
Experience in manufacturing and distribution, both domestic and international.
Demonstrated ability to design, implement and manage systems compliant with the stringent
quality standards of ISO 9001:2008 and TS 16949 in a Lean Manufacturing environment.
Proven expertise in identifying and correcting system constraints and structural weaknesses at an
organizational level.
Excellent written and verbal communication skills.
Excellent computer skills on Windows, Apple, Linux, Chrome, Steam, Android and Syllable.
Electronic Document Control and Corrective Action systems.
Six Sigma Black Belt Training - Expert in Process Problem Solving.
Key role in supplier development, APQP and PPAP.
Expert in metals and textile raw materials.
Expert in cryptographic ciphers, digital currency and blockchain technology.
I'm seeking a challenging, upwardly mobile position with an innovative organization in which to
utilize my work experience, professional skills and education.
RELEVANT Director of Quality/Quality Systems Manager
WORK Industrial Textiles Company
EXPERIENCE: Columbia, Missouri: February 2002 - Present
Responsible for the development and management of an ISO 9001:2000 Certified and TS 16949
Compliant Quality System for a Tier III automotive supply manufacturer. Industrial Textiles is a
premier supplier of belt and hose cord to the worlds’ largest automakers as well as motorcycle and
industrial markets. Includes design level knowledge of high tech polymer cordage using Carbon
Fiber, Kevlar, Fiberglass, PET, Multiplex, PBT, PEEK and PEN yarns. Support plant size of 50
employees with 5 people under my supervision. Processes include multiple size ring twisting, large
scale 2 for 1 twisting and hose yarn rewind. Primary organizational responsibility for conversion of
quality system to conform with ISO 9001:2000 and eventual conversion to ISO 9001:2008. This
includes the implementation of an electronic Document Control and Corrective Action management
system. Responsible for all aspects of development, management, and continuous improvement of
Quality System.
• Significantly reduced DPMO, external PPMs and quality complaints resulting in millions in
savings and increased business opportunities.
Director of Operations
U.S. Medical, Inc.
Denver, Colorado: October 1999 – February 2002
Directly responsible for the operations of a high growth, $85M capital medical equipment
distributor. This entailed all responsibilities, including P&L, for the purchasing, receiving,
biomedical services, laser services and shipping departments, a 90,000 ft2
warehousing facility and
a staff of 19 people. Developed process controls and procedural guidelines to standardize work
and streamline departmental operation and cooperation. Designed, implemented and trained on
the operational component of a new Enterprise Resource Planning (ERP) system which
tremendously improved overall operational efficiency and scalability while providing inventory
control accuracy and job cost accounting. Provided inventory, facilities, supply chain, quality
control and contract negotiation expertise to continually increase efficiency and profitability.
Developed and implemented employee goal setting, accountability and evaluation protocols.
Helped to revitalize an unmotivated workforce through hands-on participation, employee
empowerment and the rethinking of operations. Greatly improved inter-departmental
communications through intelligent use of available technology.
• Instrumental in the achievement of ISO-9002 certification and recipient of the ISO Circle Award
in 2000 for my contributions.
• Member of the Senior Management Team (SMT).
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2. WORK Independent Contractor
EXPERIENCE LR Hibberd Company: August 1997 - March 2000
CONTINUED: On-site General Manager of an 18,000 ft2
retail building in central Denver.
LR Hibberd Company: August 1997 - March 2000
Private Investor/Money Manager
Freelance Internet Consultant and Website Designer. August 1997 - March 2000
Owner/Operator of KnuckleDragger Sports, Inc., a web-based company which manufactures and
markets specialty snowboard accessories. August 1997 – Present
Director of Marketing and Sales
Living Younger Longer, Inc. (LYL)
Denver, Colorado: December 1992 - August 1997
Responsible for the development, design, sales and marketing of products and services modeled
to improve the lifestyles of those aged 55 and over. Developed marketing programs intended to
increase product sales and brand awareness while exploring new channels of distribution. These
included electronic retail, infomercial, and catalog sales. Negotiated successful marketing
agreements and value added programs with a number of outside entities interested in penetrating
the same market. Responsibilities also entailed the design of all company marketing materials,
including website, media kits, sales brochures, product packaging and direct mail pieces.
Influential in the achievement of seven figure annual sales for this start-up company in only four
years. LYL was sold in the summer of 1997.
Senior Purchasing Agent
Windsor Industries, Inc.
Englewood, Colorado: April 1991 - December 1992
Responsibilities included the purchasing of over 8000 parts for the manufacture of floor
maintenance equipment. Instrumental in the initiation of a 'Just In Time' program, which together
with M.R.P., both increased production and lowered inventories to a manageable level as well as
increasing cooperative vendor relations. Initiated vendor quality program to ensure vendor integrity
as well as lower quality control responsibilities for our staff. This program combined the use of
S.P.C. and vendor audits and significantly increased quality while lowering rejects and defects.
Gained valuable experience in a manufacturing environment and increased negotiation skills.
Greatly improved vendor relations.
Translator
United States Department of Defense
Berchtesgaden, Federal Republic of Germany: June 1989 - April 1993
Responsibilities included the translation of documents from German to English and vice versa.
Worked closely with American and German officials as well as with those of other western
European nations. Projects centered on the re-unification treaties between the former East and
West Germanys. Specific information is classified. Gained valuable experience in international
relations, politics and business while advancing my use of the German language.
Returned to US in early 1991 but remained active with DOD until April, 1993.
Purchasing Manager
Steel Incorporated
Commerce City, Colorado: June 1989 - May 1990
Solely responsible for the steel inventories of three regional distribution branches with an inventory
value of $2.5M and an annual budget of over $11M. Duties included contract negotiation with
vendors as well as clients, the development and maintenance of competitive pricing structures and
vendor relations. Responsibilities also included market research, analysis of competition, quality
control and sales decisions.
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3. WORK Senior Corporate Buyer and Inventory Analyst
EXPERIENCE Earle M. Jorgensen Steel and Aluminum Company
CONTINUED: Schaumburg, Illinois: February 1987 - June 1989
Hired as junior purchasing agent for the Chicago division. Promoted to senior corporate buyer
within 18 months. Responsible for the stainless steel inventories of twenty-three districts with an
annual budget of over $36M. This involved the continuous analysis of sales activity, competition
and regional market and economic conditions. Duties also included market research, quality
control and the maintaining of strong vendor relations. Learned the importance of client, vendor
relations by working closely with sales personnel.
CERTIFICATIONS: ASQ Certified Quality Auditor
ISO 9001 Lead Auditor
Sigma Black Belt Training Program – Gates Rubber
Process Problem Solving
EDUCATION: Bachelor of Science in Mathematics, Received December 1986.
Southern Illinois University, Carbondale, Illinois
Minor: Physics
Minor: German
ACTIVITIES: Digital Currency, Golf, Scuba, Snowboarding, Radio, Reading, Guitar and Drums, Audio/Video
Editing, Philosophy and Juggling.
REFERENCES: Available upon request.
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