NSN started as a small business selling telecom products but has transformed into a cloud-based provider of IT and telecom solutions. They have experienced rapid growth, with revenues increasing from £940k in 2011 to an expected £5.5M in 2015. This growth is driven by increasing volumes of cloud-based services and expansion into new markets in Europe and beyond. NSN continues to innovate their service offerings and deliver complex projects to better support their growing customer base.

1. N
SN started life as
a ‘Me 2’ business
selling the same
set of products
as hundreds of other service
providers in the UK. What
has made us successful is
our commitment to getting
things done. What continues
to give us an edge is that we
are always looking at ways of
innovating the way we deliver
a high quality customer
experience. Back in 2010
we were a calls and lines
business that specialised in
supporting channel partners.
Today in 2015 we are still
a business that specialises
in supporting channel
partners, but everything else
has changed. Going from
a CPS style company to a fully Cloud
based proposition has been completely
transformative, says UK Sales Manager
Ryan Kersey.
“Volumes of SIP and hosted calls
have ramped up from 6% of turnover
this time 14 months ago to approx. 19%
in February 2015. This, coupled with
a full suite of cloud based IT solutions
and MVNO offerings, means we are now
running a technical support team with
a breadth of capability rarely seen in the
industry until now”, states Operations
Manager Jaundre Malgas. “With SIP/
Cloud based services originating in South
Africa and the USA and plans role out to
most of Europe over the next 12 months
NSN is starting to think globally, which
for me is a very exciting proposition”, Says
Kersey. Rising operational star Donnovan
Smith recently completed his Prince 2
Project management qualification. “I
have never before been so well prepared
to deliver complex projects, which is a
good thing as we seem to be delivering
more and more of these every month”,
says Smith .
NSN has put down strong roots in
the City in Holborn following a closely
developed client relationship that has
given us both a first class case study and
a great working partnership. Essentially
NSN is both a service provider and a
client of F&L a global accountancy firm
that has their HQ in Holborn. “With a
strong Sales and Operations centre in
central London we have been able to
scale up our Partner Sales division”, says
Kersey.
“NSN have been a
total breath of fresh air.
Our core business focuses
on delivering IT services
and every time we have
previously stepped into the
Calls or Mobiles market
we have had nothing but
problems. NSN have simply
delivered time after time
and this is so important as
we cannot have our clients
cancelling IT contracts
when their phones don’t
work or when a broadband
doesn’t get installed on
time. NSN is just like us
really, it does what it says
on the tin.” Anthony Hart -
Taag IT
“Whilst pacing the
changes in the market
NSN has grown at a rate of knots from a
company that turned over £940k in 2011
to one that is set to turnover in excess
of £5.5M before the end of 2015. This
kind of growth has given us all kinds of
benefits from strong carrier relationships
to catching the attention of high quality
new recruits and channel partners.
There is a strong possibility we will
place well on the Tech Track 100 in 2016
which has long been a personal goal. I
have every confidence our success will
continue as long as we continue to focus
on delivering real value to our customers
and partners.” Said NSN Managing
Director Mark Shraga
IT’S ALL ABOUT
THE DELIVERY...
Whatever the sizzle being sold it’s all smoke and mirrors unless the delivery gets nailed.
ADVERTORIAL
www.commsbusiness.co.uk32 Comms Business Magazine | April 2015
New Star Networks Ltd
The Hub • 14 Station Road
Henley on Thames • RG9 1AY
sales@nsn.co • www.nsn.co
Call us today on
08000 546 200
Ryan Kersey – UK Sales Manager
Open an NSN
Partnership today
and get access to:
Hardware funding:
• Upgrade your customers to the cloud for free
• Enjoy having a competitive edge
• Secure your business for the future
Extensive suite of products:
• Cloud based telephony & IT solutions
• MVNO based Mobile solutions
• Intelligent network & Virtual numbers
• SIP and Classic Lines & Calls
• Broadband, FTTC, Direct Fibre and more
High quality partner service:
• Field and desk based sales support
• Technical support
• Marketing support
• Customer development and retention support
Contact details
* sales@nsn.co
( 08000546200
www.nsn.co
Donnovan Smith and Jaundre Malgas