3. Our Mission
Provide the best opportunities for our team members, customers,
communities, and the people we represent.
To be the premier quality service provider in America.
Our Vision
5. How We Do It
5 Phases of Recruiting:
Phase 1: Personal Interview
Phase 2: Technical Testing
Phase 3: Account Team Interview
Phase 4: Technical Interview
Phase 5: Post-placement
communication
6. What Sets Us Apart
Integrity
Consistency
Personal Attention
Quality Assurance
8. “We expect, and get, the highest standard of performance from everyone
in our organization. This standard has translated into great success
within our client base.”
“Our continued commitment ensures that we will be able to provide
capable, qualified resources for our clients – and do it right the first
time.”
- Michele Nicklis, President
Established in 2010 in Raleigh
Certified Female-owned business
Privately held corporation
Service many Fortune 500 and other large to mid-sized firms
More than 90 percent of our business is repeat business.
Intensive focus in the areas of Quality Assurance and consultant retention
More than 95 percent of our consultants are full-time employees
Ability to customize services to fit the client’s needs
Expanding network of offices allows for national and future international delivery capabilities.
Accountability of all team members ensures that problems are often prevented and always resolved.
Our commitment to our customers embodies all our core values. The customer is our top priority.
Continuous improvement of our procedures enhances our effectiveness in all areas of customer service.
Our desire for Genuine customer enthusiasm keeps us motivated to understand and effectively serve client needs.
Tier 1: Personal Interview
Assesses interpersonal and other soft skills
Documents work history
Develops understanding of candidate’s professional goals
Assesses strengths and preferences relative to particular work environments
Follow-up: in-depth reference checking
Follow-up: evaluation of match potential for client and client project/assignment
Tier 2: Technical Testing
All NOVUS consultants complete Internet-based TechChek tests
Enhances reliability of matching consultant skills to client requirements
Reduces risk of skill mismatch
Evaluates depth of knowledge of relevant technologies
Provides substantive, objective data for candidate comparisons
Tier 3: Account Team Interview
Assesses consultant’s fit for client environment
Develops consultant’s understanding of client expectations
Provides orientation to client policies
Re-evaluates depth of skills/knowledge
Begins orientation to NOVUS policies
Tier 4: Technical Interview
Provides in-depth evaluation of technical knowledge by technical experts
Allows for in-depth discussion of technical aspects of work history
Provides continued evaluation of cultural and personality fit for client
Provides evaluation of potential for growth within the industry
Post-Selection/Ongoing Communication:
Intensive orientation to NOVUS (industry research validates importance for retention)
Account manager introduces consultant at client site
Account team begins NOVUS’ proprietary Quality Assurance process
Dedicated NOVUS personnel stay in touch with consultant
Regular follow-up meetings between client managers and NOVUS account staff ensure that any client concerns are addressed
Regular follow-up is underway relative to the QAP process
Our written evaluation forms enable clients to rate consultants on client-specific and standard expectations
Our goal: Every consultant should receive all A’s
Any grade lower than a B results in immediate follow-up with client and consultant, and resolution to client satisfaction
Integrity has driven how we do business since our inception. That means we focus on the needs of each customer or individual and put those needs first. Gaining your trust is the first step in establishing a long-term successful relationship. At Novus, we do what we say we are going to do and we work hard every day to exceed your expectations.
Consistency is key at Novus. Meeting and exceeding our clients’ expectations is fundamental to everything we do. We will remain consistent in our level of service and never take any customer or individual for granted.
Personal attention to details is what sets Novus apart from other companies. We are good listeners and take into consideration that every customer is not alike. We will customize solutions to suit our customer needs and environment.
Quality Assurance:
All NOVUS associates are responsible for ensuring that corporate quality goals are met
We evaluate and track our performance, using client surveys and other quality measurement tools
We use client input to make improvements
Using numerous sources, we recruit the top tier of IT talent (top 20 percent in skill set or specialty).
Existing database of over 65,000 IT pros, most of whom are pre-screened.
Business automation with use of industry software minimizes cycle time and ensures competitive pricing.