1.
Heroes & Villains
of Government
Digital
Transformation
during COVID-19
Miquel Estapé

2.
Catalonia
• Region of Spain
• 7.5 M inhabitants
• +2,000 authorities
and agencies
Miquel Estapé
+
• +20 years in Government
• Mayor of la Roca del Valles
• VP Gov Digital Innovation. ACGP
• Strategy & Innovation. Open
Government of Catalonia Consortium

3.
Stock footage
by Videvo.net
Challenges
• Purpose vs Procedures
• Flexibility vs Bureaucracy
• Remote work: Trust vs Control
• Collaboration vs Hierarchy
• Citizens’ digital barriers

4.
Superheroes Heroes Villains
FICTION

5.
Super
heroes
REALITY

6.
Heroes Villains
To Govern is to Serve
Empathize
Take Risks & Collaborate
Make things simple
Gov is the Master
Self-centered
Bureaucratic
Opportunist
REALITY

7.
BAD practices: Gov as usual
• 40% Remote Working
• Not reduced Bureaucracy
• Offices Closed
• Less Transparency
• Opportunistic initiatives

8.
• Online City
Council sessions
• Kept offices
Open
• Extended Call
Centre hours
• Videocalls with
Citizens
Best practices: Keep on Working

9.
• Simple digital
identification
• Frictionless
interactions
• Mobile
transactions
• More
Transparency
Best practices: Making things Simple & Open
Mobile
56%
Desktop
41%
Tablet
3%

10.
Best practices: Adapting to Change
100%
Remote Working
Collaborative
Working
Taking Risks &
Innovating

11.
What about AI in Gov? A disappointment
ChatBots
Too many, little value
Robots
Not automation of tests
Prediction
Failures of Forecasting

12.
This Crisis is a great Opportunity
to redesign How Gov Works
Miquel Estape