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Miyuki_Kuroiwa_201606031

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Miyuki_Kuroiwa_201606031

  1. 1. Miyuki Kuroiwa Temecula, CA 92592  (619)253-8293  Miyuki.Kuroiwa@outlook.com SUMMARY Analytical InformationTechnologyProfessional withover 10 years of experience inProjectManagement. Expertise inmanagingdataacrossmultiple proprietaryandcustom databasesaswell asresearching,analyzing and developingplansandschedules. Backgroundincludesworkingwithvariousbusinessteamssuchas marketing,engineeringandbusinessdevelopmenttocomplete projectsthatincludedmultiple regions (India, Europe,China,Japanand the Americas). Track record of developingandimplementingstrategiesaswell as submittingand filingfor patents in technologyfor PCs. CORE COMPETENCIES  ProjectManagement  ApplicationsAdministrator  Change/RevisionControl  Analysis&ProblemResolution  Documentation &Training  AtlassianTools  Data Management  IT Support  Software Management  Agile &SDLC Methodologies  Global & Cross Functional Teams  Bill of Materials (BOM) PROFESSIONAL EXPERIENCE Qualcomm Incorporated, San Diego,CA 2014 - present Enterprise EngineeringTools&Solutions - SeniorSystemsAnalyst Performapplicationanalysisandsupportfor company-wide, cross-platformsareassuchas infrastructure, customersupportservices andsoftware/hardwaredevelopment.  Work withManagementandDevelopmentteams toadministerandmaintainAtlassiantoolsapplication configurations.  Manage projectsfromrequirementsgatheringtogo-livetopostlaunch.  PerformanalysisonJIRA andConfluence forperformance improvementsand majorapplicationupgrades.  Identifynewrequirementsandprovide recommendationsonexistingfeatures.  Manage customerrelationshipsinthe analysisanddeliveryof appropriateJIRA andConfluence solutions.  Provide trainingtointernal Supportteamtoshare knowledge of new features, pluginsandapplications.  Provide JIRA andConfluencetraininganddemos tobusinesspartners toenable customerself-sufficiency and reduce companycostsfor relatedsupporttickets.  Maintainand publishdocuments(internal aswell asself-helpforbusinesspartners) inConfluence. Sony Electronics,Inc., San Diego,CA 2002 - 2014 VAIOUserExperience andTechnologyCenter - ProgramManagementTechnical ProjectAnalyst (2011 – 2014) Managed VAIOsoftware image from planning,creationtodeploymentforUSand PanAmericaregions.  ProjectManager forIndependentSoftware Vendors(ISV)andfirstpartysoftware. o Managed software schedule to ensure itmeets productionplans. o Workedto ensure software BOMstructure isin line withthe businessdevelopmentand marketingrequirementsforeachprojectcycle. Identified software offeringsandintegrationfor region-specificsoftware. o Proactivelyworkedwiththe Image BuildteamandPlatformManagementteamtointegrate requiredsoftware changesintothe BOM. o Initiatedthe launch of KasperskyInternetSecurity intoall VAIOplatforms, resultingin 10 million dollarsof additional revenue.
  2. 2. MiyukiKuroiwa PAGE 2  Subjectmatterexpertforall US and PanAmericaVAIOsoftware images. Providedfeedbackfordatabase improvement,use cases,andworkdemands.  Resolvedsoftware configurationandinstallationproblemsduringpre-productiontoreduce possible image re-spinsbyworkingandcommunicatingwiththe overseasfactories.  Managed unique VAIOimagestomeetthe requirementsof retailerssuchasBest Buy,Wal-Mart andSmall Businesses.  Ensuredqualityandefficiencyof Global SoftwareBOMdata for US and PanAmericaregions andachieved zero errors forthree consecutive years. Reviewed documentation(Manuals,SafetyGuides, andFlyers) toensure qualityof bundledmaterials.  Managed hardware inventory andconfiguredPCsystems formanagementandtestinggroups.  HandledVAIOdataresearchforSonyLegal Counsel andforcompliance suchasExportAdministration Regulations(EAR),National Institute of StandardsandTechnology(NIST),andAdvancedCommunication Service (ACS) whichwere criticaltoproductshipment. VAIOMobile of America- ProgramManagement ProjectCoordinator(2007 – 2011)  CreatedandmanagedUS andPanAmericasoftwareBOMusingSonyVAIOCustomSoftwarePlanningand SoftwareManagementdatabases.  ManagedBOMforcustomerRecoveryMediabymaintainingpartnumbersandworkingwithmediareplicators andServicegroup.  CollaboratedwithJapanandUSMarketingbyoverseeingregionaltestingandsign-offforVAIOAccessories.  LeadforWindowsXPDowngradeRecoveryMedia.OversawtestingandManagementsign-offforreleaseto manufacture. VAIOInformationTechnology Manufacturing- Engineering/DocumentControl ProjectCoordinator(2002 – 2007)  ManagedallbundledmaterialsforUSandPanAmericaVAIOnotebookanddesktop. Communicatedwith variousglobalgroupsand3rd partyprintingvendorstoconfirmandmaintainaccuracyof allmaterials.  ReviewedandtrackedECN (EngineeringChangeNotices)anddistributedthemtoManufacturingEngineers.  CreatedandmaintainedVAIOProductSpecificationChartsandProductCodeChartsformanufacturing. SOFTWARE PROFICIENCIES  OperatingSystem:Windows95 throughWindows10, Android  MS Office Suites:Word,Excel,PowerPoint,Visio&Outlook  AtlassianTools:JIRA,Agile,Confluence  Revisioncontrol:SVN PROFESSIONAL DEVELOPMENT  Scrum 1Master Workshop, ASPE Inc.  Powerful Presentations, Peter Barron Stark Companies  Boot Camp for Project Management, Sony Electronics Learning PATENTS  Method and Apparatus for Mode Switching of Interface Ports, US Patent Application No: 2013/0254,431 EDUCATION  University of California San Diego, Bachelor of Arts in Japanese Studies

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