This presentation enhance communication Skills also Speking in public

3. COMMUNICATION TECHNIQUES
FOR
SUCCESS

4. OBJECTIVES
• LEARN
• INSPIRE
• MOTIVATE

6. What are Our Fears...???

7. • The word communication is derived from
the Latin word Communicare.
Which means “ To Make Commune, To
Share, To Transmit or To Impart”
COMMUNICATION

8. Consider the following photographs

9. Consider the following photographs

10. Consider the following photographs

11. Consider the following photographs

12. Consider the following photographs

13. Consider the following photographs

14. Consider the following photographs

15. Consider the following photographs

16. Consider the following photographs

17. The Power OF Listening

19. Listen is the Heart of
Communication
• Look Interest get Interest
• Involve yourself
• Stay on Target
• Test your understanding
• Evaluate the Message
• Neutralize your feelings

20. Bring Listeners from Mars to Earth

21. Effective Listeners make Effective
Communication
Minimize
Distraction
Show Active
involvement
Do not
Interrupt
Ask
Reflective
Questions

22. Why We Communicate ?????
Share our ideas and opinions
Provide feedback to others
Get information from others
Gain power and influence
Develop social relationships
Give instructions

24. • FORMAL
COMMUNICATION SYSTEM
• INFORMAL
Virtually vertical as per chain go
command within the hierarchy.
Free to move in any direction may
skip formal chain of
command. Likely to satisfy social
and emotional needs
and also can facilitate task
accomplishment.

25. • Highly Directive, from Senior to subordinates, to
assign duties, give instructions, to inform to offer
feed back, approval to highlight problems etc.
Downwards
Communication
• It is non directive in nature from down below, to
give feedback, to inform about
progress/problems, seeking approvals.
Upwards
Communications
• Among colleagues, peers at same level for
information level for information sharing for
coordination, to save time.
Lateral or
Horizontal
Communication
In modern business environment communication extends beyond written or
spoken
words to listened word.
Visual dimension added by T.V., computers has given to new meaning to
communication.

26. CEO
MD
Executive Manager
HOD
Manager
Deputy Manager
Assistant Manager
Shift Incharge
Forman
Labor

27. Supervisor
Forman Forman Forman

28.  Three are four facets in all types of communication:
 Sender
 Receiver
 Information
 Behavior / Response
Behavior / Feedback
SENDER
(encodes)
RECEIVER
(decodes)
Information

29. Verbal
Communication
Nonverbal
Communication

30. • THE EXCHANGE OF INFORMATION, IDEAS,
THOUGHT, THROUGH THE USE OF VERBAL
OR SPOKEN WORDS.
Speech
communication
Written
communication

31. • Communication Without Words.
communication by other means than by using words, e.g. through facial
expressions, hand gestures, and tone of voice.
Non-Verbal Communication

32. Choose Your Medium to Communicate
Depending upon the situation, one method of communication may be better
than another.
In person: one-to-one
In person: meetings, small groups
In person: presentations, large groups
Letter
Memo
Note
Email
Voice mail

33. LEVELS OF COMMUNICATION
INTRAPERSONAL
INTERPERSONAL
GROUP
ORGANIZATION
PUBLIC

37. ORGANIZATIONAL
• Groups combined in such a way that large tasks may be accomplished.
• Goal of Providing adequate structure for groups to achieve their purposes.
• Examples:
Company or Organization

38. PUBLIC
• The organizational reaching out to its public to achieve its goals.
• Goals of reaching many with the same message.
• Example:
Media Advertise , website communication

39. BUSINESS COMMUNICATION
Diversity
Challenges
•Cultural Difference
•Languages
•Education Level
•Age Factors
•Non Verbal Difference
Legal & Ethical
Constraints
•International Laws
•Domestic Laws
•Code of Ethics
•Stakeholder Interests
Changing
Technology
•Accuracy and security
Issues
•Telecommunications
•Software Applications
•Databases
Team
Environment
•Trust
•Team Roles
•Shared Goals and
Expectations
•Group Reward
•Distributed Leadership

40. Process for planning, Preparing,
Speaking & Writing

41. YOU ATTITUDE

45. 5Cs for Writing Business Letters and
Email
Clarity Make sure purpose and intent is clear to the reader
Completeness
Include all the information that the reader needs to
have
Conciseness Avoid Wordiness
Courtesy Address the Reader Politely
Correctness
Edit and Proofread your letter so that it has no
grammar, Spelling and punctuation errors

46. 4Ps For Writing Success
Politeness
Be
Professional
Positivity
Make It
Personal

47. Writing Persuasive Memos (cont.)
Create goodwill by being respectful
Demanding: Submit your answer within one week.
Respectful: I would appreciate your answer within one week.
Show “you” attitude by being positive and tactful
Negative:
Your complaint about our fees is way off target. They are definitely not
higher than those of our competitors.
Tactful:
Thank you for your suggestion concerning our fees. We believe, however,
that our fees are competitive, and in some cases below, those of our
competitors.

48. Memos: An Example
lnter Office Memo
To : All Employees
From :Mirza Abbas Director
Subject : New Health Scheme
The company is introducing a new health scheme called SCS Health Plan. You
will receive your
new medical card and a booklet outlining the terms and conditions of the
scheme by 20 July,2015.
The main features of the SCS Health Plan include:
• Medical reimbursement for treatment at private hospitals and clinic;
• Direct payment of medical expenses.
• Medical facilities for retired staff.
• Token system at SCS Hospital.
ScS Health Plan is compulsory for all the employees of the company. The use
of medical card is mandatory.
I am sure the new health scheme will improve the existing medical facilities
and would benefit
I our employees. We encourage you to use new medical card whenever you
visit the health
I centre or the SCS Hospital and followed the guidelines contained in the
brochure. Your cooperation in this regards will be highly appreciated.
Regards
Signature
Heading
Segment
Opening
State the
main point
Body explains and
support the main
points
Closing
courteous
ending and
required action
Signature

49. A.I.D.A Model

50. Attention
"You will lose 40% of
your users on your
web site."
Interest
"Every year increases
the use of tablets and
smartphones by 30%
compared to previous
year. When users
browsing on their
new devices come to
your website they will
experience an
obsolete web site.
Your company´s
layout is very difficult
to read on the small
screens."
Desire
The problem reading
your good web site is
big for the visitors
and therefore you will
lose customers. But
the problem can be
solved.
We have the technical
knowledge and
design capabilities to
correct the problem
whatever web site
system you are using.
Contact us and we
make an analysis of
the task ahead and
give you a quotation
for solving the
problem."
Action
"Please - Contact us
for free analysis of
the size of the
problem within 10
days. The cost of the
analysis is normally
@850 Pkr".

51. Practicing Business Letters
1) You receive the following email from a customer:
"Hi! I am interested in purchasing exercise equipment from your shop. However, I live in
Karachi. Can we purchase your products online and get them delivered? Are there any
shipment charges? I look forward to a reply from your team.
Regards,
Moazzam Ali."

52. Dear Moazzam Ali,
Thank you for your email.
We are the professional manufacturer of all kinds of Lab equipments, please check the
attached standard price lists and specification files for some popular products. Please let
me know which products you are interested and then I will quote you the best prices.
For any questions, please feel free to contact me.
Best regards,
Glenn
Export Dept. Sales Manager
Laizhou Lyric Testing Equipment Co., Ltd.
232 Wanhao Business Building, East Guangzhou Road, Laizhou, Shandong, P.R. China
Postcode: 261400
Tel: 86-535-2171358
Fax: 86-535-2171358
Web site: http://www.lyrictest.com
Email: sales@lyrictest.com

53. No. Of
Minutes
Item / Subject /
Agenda
Details Of Discussion Action Plan
Owner /Executer of
the Plan
2.01
Minutes Of the
Last meeting
Minutes of the last meeting held on 10th December
2015, were read by the MD and confirmed by all the
members
2.02 No. of Employees
2.03 No. of Employee
Title of the meeting : Performing Hujj / Umrah For ASL Employees
Description : Minutes of the 2nd meeting held at 10:00 a.m on Saturday, 8th May , 2015
In Training room , SMS Dhabeji Plant.
Present : Mr. ABC (Designation)
Mr. ABCD (Designation)
Mr. SFGH (Designation)
Absent : XYZ (Designation) with apology
MINUTES OF MEETING - A Brief Description

54. Contents of a Report
Prefatory Parts
Title Page/ Cover
Page
Acknowledgement
Table of Contents
Main Text
Introduction
Methodology
Recommendations
Supplementary
Parts
Appendix /
Appendices
References
Bibliography
Glossary
Optional
Elements
Index

55. Nonverbal Communication
Facial
expressions
Body
language
Eye contact
Dress and
physical
appearance
Gestures
When our words send one message and our nonverbal cues send another message,
people almost always believe our nonverbal cues

56. Facial expressions

57. Six Basic Emotions that most people
express & recognize
Sadness
Anger
Fear
Surprise
Disgust
Happiness

58. Body language

59. Eye contact

60. Dress and physical appearance

61. Gestures

63. Physical
•Non Verbal
Difference
•Noise
•Deafness
•Time
•Distance
•Kinesics
•Proxemics
•Facial & Eye
behavior
•Defensive
Language
•Language
Barriers
•Oral Or Written
•Grammar /
Punctuation
•Code of Ethics
•Technical
Terminology
Socio –
Psychological
•Status
•Gender
•Age Factors
•Educational Level
•Attitudes
•Cultural
Difference
•Prejudice
•Personality
•Emotions
•Close Mind
Technology
•Changing
Technology
•SAP
•Oracle
Poor
Organization
•Trust
•Corporate
Culture
•Status /
Relationship
•complexity
•Lack of Planning
•Less
Opportunities of
Growth
Communication Barriers

64. Fear Of Public Speaking

65. Fear Of Public Speaking
Stage
Freight
Spot Light
Un
Prepared
In
Experienced
Speaking To
Death

66. Butterflies in your Stomach
• Know the room- become familiar with the place of
presentation
• Know the audience- greet or chat with the audience before
hand. It’s easier to speak to friends than to strangers
• Know your material-increased nervousness is due to un-
preparedness
• Relaxation- relax entire body by stretching and breathing so
as to ease the tension
• Visualize giving your speech-Visualize yourself giving your
speech from start to finish. By visualizing yourself
successful, you will be successful.

67. Butterflies in your Stomach
• People want you to succeed-the audience is there to see you
succeed not to fail
• Don’t apologize-by mentioning your nervousness or
apologizing, you’ll only be calling the audience’s attention to
mistakes
• Concentrate on your message-not the medium. Focus on the
message you are trying to convey and not on your anxieties
• Turn nervousness into positive energy-nervousness
increases adrenaline, transform it into vitality and
enthusiasm
• Gain experience-experience builds confidence, which is key
to effective public speaking

68. Effective Public Speaking
Vocabulary
Preparation
Practice
Presence

69. Things You Should Do
 Eye contact
 Can glance at notes
 Appropriate gestures
 Always think ahead about what you are going to say.
 Increase your knowledge on all subjects you are required to speak.
 Speak clearly and audibly.
 Check twice with the listener whether you have been understood accurately or not
 In case of an interruption, always do a little recap of what has been already said.
 Always pay undivided attention to the speaker while listening.
 While listening, always make notes of important points.

70. Things You Shouldn’t Do
 Do not instantly react and mutter something in anger.
 Do not use technical terms & terminologies not understood by majority of people.
 Do not speak too fast or too slow.
 Do not speak in inaudible surroundings, as you won’t be heard.
 Do not assume that every body understands you.
 While listening do not glance here and there as it might distract the speaker.
 Do not interrupt the speaker.
 Do not jump to the conclusion that you have understood every thing.
 Read directly from notes
 Read directly from screen
 Read directly from notes
 Turn back on audience
 Slouch, hands in pockets
 No um, ah, you know
 No nervous gestures
 Talk too fast,
 Talk too quietly

71. Understanding the Public Speaking Personality Type Quadrants
Lecturer Philosopher
Persuader Motivator
Restrained
Fact Based Feeling Based
Expressive
Presenters
4 Types of
Personality

72. KINESICS
The word kinesics comes from the root word kinesis, which
means “movement,” and refers to the study of hand, arm,
body, and face movements.
• the use of gestures,
• head movements and
• posture,
• eye contact, and
• facial expressions

73. Proxemics

75. Haptics
• What's Haptics? It's a
Greek word that means "I
touch" – so it's the study
of our sense of touch

76. Personal Appearance

77. ETIQUETTE
• A set of rules that govern the expectations of social
and dining behavior in a workplace, group or
society.
• Table manners are visible signs that you are a
polished and knowledgeable professional.
• Displaying manners is an act of kindness and
respect to your fellow human beings.

78. ETIQUETTE
 Hand Shake Etiquette
 Interview Etiquette
 Eating Etiquette
 Meeting Etiquette
 Mobile Etiquette
 Telephone Etiquette
 Corporate Etiquette
 Business Etiquette
 Social Etiquette
 Visiting Card Etiquette
 Email Etiquette etc…

79. Etiquettes
• Cell Phone Etiquette

80. • Cell Phone Etiquette
• Dining Etiquette

81. Mehrabians Communication Study
• Verbal - Words Spoken
• Vocal - Intonation
• Body Language

82. Choices in Men’s Corporate Attire
Item Business Professional Item Business Casual
Suit Conservative well-pressed - black, navy, gray –
suit is best. Sleeves of the jacket should extent
to the hand. Suit pants should typically match
the jacket. Make sure to remove all exterior
tags.
Pants Conservative pressed suit pants, Dockers or
khakis are typical.
Shirt Neat, pressed and clean traditional long
sleeved button down collared shirt in
conservative and solid colors avoid bright
colors and patterns.
Shirt Well pressed button-down collared dress
shirt; stick to conservative colors. A sports
Coat
Tie Choose a good quality (often silk) tie in a
conservative color and / or pattern that is
properly tied. Avoid wearing flashy and bold
patterns or character prints that are distracting.
Sports Coat Wearing a Sports coat (suit jacket) is
sometimes appropriate for business casual;
if wearing a jacket, no tie is needed.
Shoes Clean and shined dress shoe, in a traditional
black or brown, coordinating with your suit.
Wear dress socks in a coordinated color with
your suit.
Shoes Traditional black or brown leather clean
and shined dress shoe that coordinates
with your shirt and pants. Wear dress
socks in a coordinated color with your
pants and shoes.
Accessories
& Grooming
Belts should always worn and also match your
suit and shoes. If wearing a watch, make sure
it is conservative. Avoid wearing facial/body
piercings, which can be distracting. Carry a
basic black or burgundy portfolio for resumes.
Wear minimal cologne and have a neat and
polished appearance. Fresh breath is always
appreciated; however, choose a mint versus
gum.
Accessories &
Grooming
Keep things simple and tasteful. Have hair
controlled and wear minimal cologne.
Avoid wearing facial/body piercing, which
can be distracting. Belts should always be
worn and match your shoes. Carry a basic
black burgundy portfolio for resumes, etc.
The focus should be on your answers, not
your appearance. Fresh breath is always
appreciated; however , choose a mint
versus gum

83. Corporate Attire

84. Choices in Men’s Corporate Attire

85. Total Communication Process
Reading
16%
Writing
9%
Speaking
30%
Listening
45%

86. Sources of Communication
• Our communication comes from the
following three sources:
 Words = 7%
 Tones = 38%
 Gestures = 55%

89. OBJECTIVES
• LEARN
• INSPIRE
• MOTIVATE

92. COMMUNICATION
TECHNIQUES FOR SUCCESS