Vanpool Boot Camp: Marching Orders - November 7, 2011 - Part 2 What’s going on in the world of vanpool research? Best practices around the country and MWCOG Vanpool Survey

1. State of the Practice: Existing Public Vanpool Programs Vanpool Boot Camp ACT Chesapeake Chapter and Mobility Lab November 7, 2011 Operating and Administrative Characteristics

6. Vanpool Programs Interviewed Agency City State Number of Vans King County Seattle WA 826 Pace Arlington Heights IL 677 San Diego Council of Governments San Diego CA 566 Metropolitan Transportation Authority (MTA) Houston TX 545 Utah Transit Authority Salt Lake City UT 452 Metropolitan Transportation Authority (MTA) Los Angeles CA 327 Snohomish County Everett WA 313 Valley Metro Phoenix AZ 310 Greater Hartford Ridesharing Corp. Windsor CT 302 Pierce County Tacoma WA 270 Total for Ten Systems 4,588 Total/Percent of 57 Reporting Systems 7,772 / 59%

8. Basic Background Information Agency Program Type/Owner Year Program Started Number of Staff King County, Seattle WA Directly Operated 1970s 38 FTEs Pace, Arlington Heights IL Directly Operated 1991 10 FTEs The Rideshare Company, Connecticut Non-profit 1987 4 Senior Mgmt, 4 Customer Svc, 4 Finance, 6 Business Development, & 5 Operations MTA, Houston TX Purchased Transportation Private vanpools started in 1970s, public involvement began in 1980s. 1 public FTE, 9 FTEs at the master contractor, several others part-time . Utah Transit Authority, Salt Lake City UT Directly Operated Private firm in the 1980s; UTA acquired in 1990. 9 FTEs. MTA, Los Angeles CA Purchased Transportation 2007 2.5 FTE, another 2 LA MTA employees used as needed. Snohomish County – Community Transit, Everett WA Directly Operated 1986 5 FTE. Valley Metro, Phoenix, AZ Directly Operated Approximately 1990 1 FTE, others at contractor. 511 RideMatch Services, San Francisco CA Vanpools entirely private sector, but SF MTA has a contractor run the ride match program. 1978 2 FTEs who work for MTC and 15 FTEs who are contracted to operate the ride match program. Pierce County, Tacoma WA Directly Operated 1986 11 FTEs, including 2 program managers.

9. Program Characteristics Agency Average Roundtrip Average Vanpool Fare Incentives or Subsidy Offered King County, Seattle WA N/A Fares vary, but a 15-passenger van with 12 passengers and 40 mile round trip is approx. $60. Unknown. Pace, Arlington Heights IL 80 miles Average fare per rider is $130. Guaranteed ride home, 300 personal miles per month for the driver, free fare for drivers, discounted fare for backup drivers. The Rideshare Company, Connecticut 35 miles Minivans have an average fare of $177 and full size vans have an average fare of $139. Drivers of large vans are not charged a fare, and participants may receive up to four emergency rides home per year. Cash reward for recruiting new, full-time riders and cash incentive for reporting data on time. Reduced monthly fare when taking vacation or extended leave. MTA, Houston TX 55 miles Unknown. Flat subsidy of $35 per qualified rider, average van subsidy of $350. Utah Transit Authority, Salt Lake City UT 77 miles Fare varies based on the size of van and number of riders. Drivers receive 50 personal miles per month. MTA, Los Angeles CA 95 miles Unknown. Subsidizes 50% of van costs up to $400. Most vans receive the full $400. Snohomish County – Community Transit, Everett WA 58 miles Average vanpool fare is $60 to $65. Free fare for drivers (not all vans), all drivers are allowed 160 personal miles per month. Valley Metro, Phoenix, AZ 64 miles Average vanpool fare is $87.15. Free fare and 300 personal miles per month for drivers. Reimbursement for two taxi rides home per year for emergencies. 511 RideMatch Services, San Francisco CA 60 miles Unknown. Van startup/Van save assistance ($100 per lost seat for three months). Pierce County, Tacoma WA 65 miles Average Fare is $80 to $85. Free fare and up to 1,800 personal miles per year for drivers.