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that Nurul and
they do not
have any official
It is evident that
this is not the right
way to talk about
something they do
not know about
Nurul and Shihab
are involved in what
is known as
Let us learn more
What is Grapevine Communication?
Grapevine Communication is an informal channel of business communication
It is mostly found in low levels of an organization
Grapevine cannot be used as formal communication channel.
It provides a channel for issues.
Grapevine is called so because it spreads at all levels irrespective of the authority level.
Though formal channels exist, the informal channels develops when people interact with others in an
CEO may have friendly relations with the Production Manager. The CEO may tell the
Production Manager about an upcoming takeover of another company by their
organization. The Production Manager spreads such news without the formal
announcement of this news through the right organizational channels
A company has not yet declared its annual profits. Yet, rumors spread about the
figures of profit of the company and about the amount of bonus that will be
declared based on such profits
Characteristics of Grapevine
The following are some of the characteristics of grapevine communication
Managing the Grapevine Communication
It is important to understand that it
is not possible to completely
abolish or stop the grapevine
activity in an organization
The organization should not eliminate
the grapevine communication because
it can help the employees in doing
The grapevine communication among
the employees and employers can not
be stopped even though the upper
level of management put an effort on
There are several ways on how to deal
with grapevine communications and
next it can be use as a medium channel
between the employer and employee in
Email is widely used as a form of business communication and overall it is
a highly effective communication tool. Email is inexpensive, only requiring
an Internet connection that is generally already present in the business.
Although a printout of emails is possible, emails often stay as soft copies
because archiving and retrieving email communications is easy to do. From
the CEO to the janitorial staff and even temporary employees of the
business can send and receive email communications.
Email Pros and Cons
Email uses has grown because it eliminates “Telephone tag”
It saves time
It facilities fast decisions
It is cheap
It provides a written records
Email is not confidential
It doesn’t show emotions
It may be ignored or delayed
Prefatory Elements of Email
We can see various email system which is differ from one another, the standard elements
of email system are-
Cc (Courtesy Copy)
Bcc (Blind Courtesy Copy)
Email Message Beginning & Structure
Begin with recipient’s name or a greeting. We can also identify
our self (writer/sender) if necessary.
Organize short message by presenting information in descending
order or importance.
Some resemble business reports; some take other documents
A discussion of email formality can be diverse by certain circumstances. The email
message range is highly informal to formal. The language may be casual, informal
Traits of effective Email
Inappropriate Use of Email
Email is vey popular because it is very easy to use but it is not always a good medium for
communication. By many authorities it should not be used when –
The message is long, complicated or need negotiation.
Questions and information need clarification and discussion.
Content confidential, sensitive information and requires security.
When it is need emotional charged or vocal conversation to mean soften the words or
For certain situations which is very unpleasant and uncomfortable to describe by email and
better to say face to face.
When the message contains sensitive issue, relays feelings or attempts to resolve conflicts.