Monica Moye is applying for a position listed on the company's website. She has experience leading customer service teams and delivering results. Her background shows success providing excellent customer service and technical support. She believes her project management, strategic planning, and leadership skills would allow her to maximize service levels for the organization.

1. MONICA MOYE
Newark, NY | (973) 420-1185 | monicamoye0368@gmail.com
December 10, 2014
Mr. (Ms.) ________________
(Company)
(Address 1)
(Address 2)
Dear Mr. (Ms.) _________________,
As a top performing customer service manager with proven experience leading teams in fast-paced call center
environments, I deliver results. My background shows demonstrated success in providing best-in-class customer
service and technical support, and I am the perfect fit for the _________ position listed on your company’s
website.
I have the right combination of project management, strategic planning, performance monitoring, and cross-functional
team leadership expertise required to maximize overall service levels for your organization.
Selected Achievements
 Converted high-level application designs and system flows into applications and programs to achieve 100%
compliance with corporate standards, strategies, and application portfolio directions.
 Collaborated cross-functionally both internally and externally to field and resolve escalations, as well as
maximize customer service.
 Increased performance at the individual, team and department level by monitoring, setting expectations
and reviewing job contributions, as well as by enforcing policies and procedures.
I would welcome the opportunity to personally interview with your organization to discuss how my
qualifications will benefit your firm. Thank you very much for your consideration, and I look forward to speaking
with you.
Sincerely,
Monica Moye
Enclosure: Résumé