xPression est une solution complète permettant de générer des communications clients de toute
nature avec des produits spécialisés. Ce logiciel répond aux besoins aussi diversifiés que la
négociation de contrats, la gestion de la correspondance, la création de relevés de transactions et
d’états financiers et la personnalisation de brochures marketing. Les fonctions de production et de
diffusion des documents clés dans les formats et par les canaux de leur choix (e-mail, présentation
Web, impression papier et SMS) dont il est doté contribuent en outre à accroître la satisfaction des
clients.
Title Month Year Title Month Year Title Month Year So let ’s focus now on what Dynamic Communications Services is. Simply stated, it is the ability to generate all kinds of personalized and customized documents throughout an enterprise, such as letters, forms, contracts, statements, marketing mailers and collaterals, catalogs. The request to generate these documents can come from a batch job, on-demand from a web-based portal, or from a web service call. xPression can produce documents in very high speed to pretty much any kind of format that can be distributed to printers, email systems, web content management systems, archival systems or SMS devices. The next few slides will summarize the differentiation that DCS from DocSci has over its competitors.
Managing your customer communications is all about the ability to generate all kinds of personalized and customized documents throughout an enterprise, such as correspondence, contracts, statements, marketing materials. These document types are all part of the customer lifecycle. Improving customer communications across the entire lifecycle improves the overall customer experience increasing customer satisfaction and wallet share. Creating the maximum impact to the customer by delivering highly personalized, impactful communications in the form that people desire is the key. Note to Presenter: View in Slide Show mode for animation. In a recent report, Gartner stated that customer communications management adds value by improving loyalty and lowering costs. xPression allows the generation of virtually any document type across the enterprise – Collateral, Contracts, Statements and Correspondences. These document types are all part of the Customer Lifecycle and improving Customer Communications across the entire lifecycle improves the overall Customer Experience, increasing customer satisfaction and wallet share. What makes EMC Document Sciences unique in this area is the enterprise communications platform that can easily and dynamically address both these high-volume/batch, highly structured applications AND interactive applications & use-cases equally well.
Managing your customer communications is all about the ability to generate all kinds of personalized and customized documents throughout an enterprise, such as correspondence, contracts, statements, marketing materials. These document types are all part of the customer lifecycle. Improving customer communications across the entire lifecycle improves the overall customer experience increasing customer satisfaction and wallet share. Creating the maximum impact to the customer by delivering highly personalized, impactful communications in the form that people desire is the key. Note to Presenter: View in Slide Show mode for animation. In a recent report, Gartner stated that customer communications management adds value by improving loyalty and lowering costs. xPression allows the generation of virtually any document type across the enterprise – Collateral, Contracts, Statements and Correspondences. These document types are all part of the Customer Lifecycle and improving Customer Communications across the entire lifecycle improves the overall Customer Experience, increasing customer satisfaction and wallet share. What makes EMC Document Sciences unique in this area is the enterprise communications platform that can easily and dynamically address both these high-volume/batch, highly structured applications AND interactive applications & use-cases equally well.
Managing your customer communications is all about the ability to generate all kinds of personalized and customized documents throughout an enterprise, such as correspondence, contracts, statements, marketing materials. These document types are all part of the customer lifecycle. Improving customer communications across the entire lifecycle improves the overall customer experience increasing customer satisfaction and wallet share. Creating the maximum impact to the customer by delivering highly personalized, impactful communications in the form that people desire is the key. Note to Presenter: View in Slide Show mode for animation. In a recent report, Gartner stated that customer communications management adds value by improving loyalty and lowering costs. xPression allows the generation of virtually any document type across the enterprise – Collateral, Contracts, Statements and Correspondences. These document types are all part of the Customer Lifecycle and improving Customer Communications across the entire lifecycle improves the overall Customer Experience, increasing customer satisfaction and wallet share. What makes EMC Document Sciences unique in this area is the enterprise communications platform that can easily and dynamically address both these high-volume/batch, highly structured applications AND interactive applications & use-cases equally well.
Managing your customer communications is all about the ability to generate all kinds of personalized and customized documents throughout an enterprise, such as correspondence, contracts, statements, marketing materials. These document types are all part of the customer lifecycle. Improving customer communications across the entire lifecycle improves the overall customer experience increasing customer satisfaction and wallet share. Creating the maximum impact to the customer by delivering highly personalized, impactful communications in the form that people desire is the key. Note to Presenter: View in Slide Show mode for animation. In a recent report, Gartner stated that customer communications management adds value by improving loyalty and lowering costs. xPression allows the generation of virtually any document type across the enterprise – Collateral, Contracts, Statements and Correspondences. These document types are all part of the Customer Lifecycle and improving Customer Communications across the entire lifecycle improves the overall Customer Experience, increasing customer satisfaction and wallet share. What makes EMC Document Sciences unique in this area is the enterprise communications platform that can easily and dynamically address both these high-volume/batch, highly structured applications AND interactive applications & use-cases equally well.
Note to Presenter: View in Slide Show mode for animation. xPression is a unified customer communications management infrastructure that not only meets the expectations of increasingly demanding customers, it also provides their customers with pertinent promotional offers, consistent brand experience, and superior content personalization. With xPression, document templates are designed in widely used authoring tools such as those from Microsoft and Adobe. These document templates include variables and rules that instruct the software which content to include and how to personalize the content based on XML customer data. Using this approach, a single template can be used to produce thousands or millions of unique instances. To ensure conformance to regulations and branding consistency, content is managed centrally and is stored in a logical structure that can be easily searched, versioned, styled and approved for use and reuse. The content is stored in enterprise content management systems like Documentum and other third party offerings. xPression then generates the documents within the different production environments commonly used by the enterprise such as high-volume batch print production as well as very scalable on-demand, online production or from within a workflow. And finally, xPression delivers documents using the preferred delivery channel via print, web, e-mail, text messaging and archive.
Here is an illustration of the anatomy of a contract. This is an example of a health care contract, but the same principles apply no matter what type of contract or industry. Note to Presenter: View in Slide Show mode as indicated for animation . [click] Logos and other branding images and signatures are managed and automatically merged. [click] Sections and clauses inside a contract contain pre-approved language and are reused among documents. [click] During the negotiation process, changes are tracked to create a version history. [click] As much as possible, assembly and workflow processes are automated to save time and reduce the possibility of errors. [click] And finally the final contract version is archived to meet corporate and regulatory requirements.
In order to more effectively manage content, xPression promotes reuse of content as much as possible. Once content or a rule has been defined and designated as a shared object, it can be easily referenced by others creating content. Full-text search of content and rules allows authors to easily find and reuse that content. This includes objects such as images and logos, entire document structures such as ID cards or privacy policy amendments, and externally managed content from a enterprise content management system like EMC Documentum and other third party systems.
The heart of xPression is its document personalization and generation server that can produce documents in a variety of mechanism to cover every need an enterprise has. xPression generates output in four ways: In Batch – our high volume batch capability can produce millions of personalized documents, up to 200+ pages per second per CPU. Keep in mind that document throughput always varies depending upon document size and complexity. xPression can generate the most widely used formats for high-volume print, such as AFP and Postscript, as well PDF and rich HTML for email processing. The most popular use of this capability is producing a large number of documents in nightly batch runs, such as banking statements, insurance policies, service letters or emails. The second way is to generate output on-demand and in real time. xPression provides a set of SOAP web services and Java API calls which can be called from a front-end application (e.g., a web portal) to generate one or more documents in any of the formats supported by xPression in real time. xPression ’s Java Enterprise architecture scales nicely to support thousands of concurrent user request. A typical example of using this capability is in support of customer service agents who need to generate customer facing documents while speaking with the customer on the phone, or a web portal for financial advisors in a wealth management organization who need to generate in real-time a variety of personalized brochures, pitchbooks, proposals, custom statements or other documents before heading into a meeting with a customer. The third output capability is generation of documents in a near time fashion based on a messaging infrastructures. In this scenario requests for output go into a messaging queue; xpression ’s JMS capability enables it to retrieve these requests from the message bus and process them in a first come fist served basis. Once xPression fulfills the request, it posts the resulting output back on the message queue to be picked up by the requesting application. This enables asynchronous output generation and is typically used for generating documents without interrupting the flow of the calling systems. Finally, document requests can be triggered by a step in a business process workflow. The workflow step can call any of xPression ’s web services, passing to it the required data. xPression then produces the requested output and returns the result to the workflow system, which may trigger other workflow steps. A typical example of this type of use is in a claims processing workflow or an account opening workflow, where various types of communications (e.g., emails, letters, forms or contracts) are generated as part of the execution of a workflow. Title Month Year
The heart of xPression is its document personalization and generation server that can produce documents in a variety of mechanism to cover every need an enterprise has. xPression generates output in four ways: In Batch – our high volume batch capability can produce millions of personalized documents, up to 200+ pages per second per CPU. Keep in mind that document throughput always varies depending upon document size and complexity. xPression can generate the most widely used formats for high-volume print, such as AFP and Postscript, as well PDF and rich HTML for email processing. The most popular use of this capability is producing a large number of documents in nightly batch runs, such as banking statements, insurance policies, service letters or emails. The second way is to generate output on-demand and in real time. xPression provides a set of SOAP web services and Java API calls which can be called from a front-end application (e.g., a web portal) to generate one or more documents in any of the formats supported by xPression in real time. xPression ’s Java Enterprise architecture scales nicely to support thousands of concurrent user request. A typical example of using this capability is in support of customer service agents who need to generate customer facing documents while speaking with the customer on the phone, or a web portal for financial advisors in a wealth management organization who need to generate in real-time a variety of personalized brochures, pitchbooks, proposals, custom statements or other documents before heading into a meeting with a customer. The third output capability is generation of documents in a near time fashion based on a messaging infrastructures. In this scenario requests for output go into a messaging queue; xpression ’s JMS capability enables it to retrieve these requests from the message bus and process them in a first come fist served basis. Once xPression fulfills the request, it posts the resulting output back on the message queue to be picked up by the requesting application. This enables asynchronous output generation and is typically used for generating documents without interrupting the flow of the calling systems. Finally, document requests can be triggered by a step in a business process workflow. The workflow step can call any of xPression ’s web services, passing to it the required data. xPression then produces the requested output and returns the result to the workflow system, which may trigger other workflow steps. A typical example of this type of use is in a claims processing workflow or an account opening workflow, where various types of communications (e.g., emails, letters, forms or contracts) are generated as part of the execution of a workflow. Title Month Year
Output processing controls Mark output pages with appropriate watermarks based on data or page conditions Leverage print device features to pull different paper stock, Generate bar codes for insertion devices and other post processing machines
The heart of xPression is its document personalization and generation server that can produce documents in a variety of mechanism to cover every need an enterprise has. xPression generates output in four ways: In Batch – our high volume batch capability can produce millions of personalized documents, up to 200+ pages per second per CPU. Keep in mind that document throughput always varies depending upon document size and complexity. xPression can generate the most widely used formats for high-volume print, such as AFP and Postscript, as well PDF and rich HTML for email processing. The most popular use of this capability is producing a large number of documents in nightly batch runs, such as banking statements, insurance policies, service letters or emails. The second way is to generate output on-demand and in real time. xPression provides a set of SOAP web services and Java API calls which can be called from a front-end application (e.g., a web portal) to generate one or more documents in any of the formats supported by xPression in real time. xPression ’s Java Enterprise architecture scales nicely to support thousands of concurrent user request. A typical example of using this capability is in support of customer service agents who need to generate customer facing documents while speaking with the customer on the phone, or a web portal for financial advisors in a wealth management organization who need to generate in real-time a variety of personalized brochures, pitchbooks, proposals, custom statements or other documents before heading into a meeting with a customer. The third output capability is generation of documents in a near time fashion based on a messaging infrastructures. In this scenario requests for output go into a messaging queue; xpression ’s JMS capability enables it to retrieve these requests from the message bus and process them in a first come fist served basis. Once xPression fulfills the request, it posts the resulting output back on the message queue to be picked up by the requesting application. This enables asynchronous output generation and is typically used for generating documents without interrupting the flow of the calling systems. Finally, document requests can be triggered by a step in a business process workflow. The workflow step can call any of xPression ’s web services, passing to it the required data. xPression then produces the requested output and returns the result to the workflow system, which may trigger other workflow steps. A typical example of this type of use is in a claims processing workflow or an account opening workflow, where various types of communications (e.g., emails, letters, forms or contracts) are generated as part of the execution of a workflow. Title Month Year
2 emails, 1 contract, 1 welcome package, 1 SMS Title Month Year
When generating client scenarios, the flexibility and power of customized statements is evident. Through a front end system, a Financial Advisor makes decisions and selects what will be included in the statement. It can be sections, pages, groups of pages. They can choose to add market comparisons to see the net change in value and how it is related to the market itself by adding a second line to the chart. They can determine if they want to include a household summary, or create individual statements for each of the 529 college savings plan, or have it roll up into one college saving scenario. They can include graphs, charts and granular detail. All of this variability is set up during the design of the statement.
The heart of xPression is its document personalization and generation server that can produce documents in a variety of mechanism to cover every need an enterprise has. xPression generates output in four ways: In Batch – our high volume batch capability can produce millions of personalized documents, up to 200+ pages per second per CPU. Keep in mind that document throughput always varies depending upon document size and complexity. xPression can generate the most widely used formats for high-volume print, such as AFP and Postscript, as well PDF and rich HTML for email processing. The most popular use of this capability is producing a large number of documents in nightly batch runs, such as banking statements, insurance policies, service letters or emails. The second way is to generate output on-demand and in real time. xPression provides a set of SOAP web services and Java API calls which can be called from a front-end application (e.g., a web portal) to generate one or more documents in any of the formats supported by xPression in real time. xPression ’s Java Enterprise architecture scales nicely to support thousands of concurrent user request. A typical example of using this capability is in support of customer service agents who need to generate customer facing documents while speaking with the customer on the phone, or a web portal for financial advisors in a wealth management organization who need to generate in real-time a variety of personalized brochures, pitchbooks, proposals, custom statements or other documents before heading into a meeting with a customer. The third output capability is generation of documents in a near time fashion based on a messaging infrastructures. In this scenario requests for output go into a messaging queue; xpression ’s JMS capability enables it to retrieve these requests from the message bus and process them in a first come fist served basis. Once xPression fulfills the request, it posts the resulting output back on the message queue to be picked up by the requesting application. This enables asynchronous output generation and is typically used for generating documents without interrupting the flow of the calling systems. Finally, document requests can be triggered by a step in a business process workflow. The workflow step can call any of xPression ’s web services, passing to it the required data. xPression then produces the requested output and returns the result to the workflow system, which may trigger other workflow steps. A typical example of this type of use is in a claims processing workflow or an account opening workflow, where various types of communications (e.g., emails, letters, forms or contracts) are generated as part of the execution of a workflow. Title Month Year
xPress Contracts for Group Benefits January 2009 At the core of the xPression Customer Communications Management Suite are the design tools which create rule-based document templates. Our guiding principle is to allow business users to leverage the applications they already know and use for creating documents – for example Microsoft Word for contracts, correspondence and policies – and Adobe InDesign for sophisticated marketing documents and statements – and Adobe Dreamweaver for e-mails and web pages. For group contracts, easily make ad-hoc changes using Microsoft Word ’s “find and replace” and “track changes” features. Existing static contracts can quickly be turned into dynamic templates, through the addition of variables and business rules that define custom document content. On the right panel select pre-approved contract language (i.e. optional paragraphs) and manage contract versions from the properties section. Once the documents are designed they are packaged to run on the server, at high speeds in real time or in batch.
The heart of xPression is its document personalization and generation server that can produce documents in a variety of mechanism to cover every need an enterprise has. xPression generates output in four ways: In Batch – our high volume batch capability can produce millions of personalized documents, up to 200+ pages per second per CPU. Keep in mind that document throughput always varies depending upon document size and complexity. xPression can generate the most widely used formats for high-volume print, such as AFP and Postscript, as well PDF and rich HTML for email processing. The most popular use of this capability is producing a large number of documents in nightly batch runs, such as banking statements, insurance policies, service letters or emails. The second way is to generate output on-demand and in real time. xPression provides a set of SOAP web services and Java API calls which can be called from a front-end application (e.g., a web portal) to generate one or more documents in any of the formats supported by xPression in real time. xPression ’s Java Enterprise architecture scales nicely to support thousands of concurrent user request. A typical example of using this capability is in support of customer service agents who need to generate customer facing documents while speaking with the customer on the phone, or a web portal for financial advisors in a wealth management organization who need to generate in real-time a variety of personalized brochures, pitchbooks, proposals, custom statements or other documents before heading into a meeting with a customer. The third output capability is generation of documents in a near time fashion based on a messaging infrastructures. In this scenario requests for output go into a messaging queue; xpression ’s JMS capability enables it to retrieve these requests from the message bus and process them in a first come fist served basis. Once xPression fulfills the request, it posts the resulting output back on the message queue to be picked up by the requesting application. This enables asynchronous output generation and is typically used for generating documents without interrupting the flow of the calling systems. Finally, document requests can be triggered by a step in a business process workflow. The workflow step can call any of xPression ’s web services, passing to it the required data. xPression then produces the requested output and returns the result to the workflow system, which may trigger other workflow steps. A typical example of this type of use is in a claims processing workflow or an account opening workflow, where various types of communications (e.g., emails, letters, forms or contracts) are generated as part of the execution of a workflow. Title Month Year
Interactive Document Development Kit (IDDK) is a set of web services APIs and a reusable, embeddable editing tool that is available as part of the xPression 4 release. It allows customers and partners to rapidly integrate xPression's rules-based assembly, interactive editing and document output capabilities with new or existing enterprise systems and/or applications while having complete control over the user experience. Our customers can: use our own applications—xRevise and xResponse– out of the box. Use the IDDK to build their own applications that includes only the functionality they want Integrate document generation and editing into their own enterprise systems
There ’s a lot of great technology around and inside xPression and it’s all about the future growth of your organization.
2 emails, 1 contract, 1 welcome package, 1 SMS Title Month Year