CV_MBN_V6

Mourad BEN NASR – IT Service Manager
EXPERIENCE: 21 years in Sales & Services around
the implementation of IT products
Tunisien
mourad.mbn@hotmail.com
+216 22 32 47 85
Skills
Strong IT qualifications, Ability to
communicate at all levels and to
drive the team forwards to
excellence, Excellent Customer
focus and Service delivery, Good
organizational skills, Ability to
work collaboratively and manage
supplier relationships to deliver
IT services
Certifications :
 Sales Expert for Intel Systems
from Fujitsu Siemens
Computer
 Sales Expert for PRIMEPOWER
Systems from Fujitsu Siemens
Computer
 Fujitsu PRIMEPOWER
Enterprise Support Engineer
 Certified Online storage Expert
Systems Engineer
 Quantum (ADIC) Library Scalar
i2000 Certificate #2602 Scalar
i2000:Library Connectivity
 Quantum (ADIC) Library Scalar
i2000 Certificate #2603 Scalar
i2000:Library Setup & Support
 Certified EMC Affiliate
Development for SE 2014
 Certified EMC Affiliate
Development for Sales 2014
Technical Expertise :
 Silicon Graphics Server &
Graphic workstation
 Fujitsu SES/PRIMEPOWER
 Fujitsu PRIMERGY Blade Server
 Fujitsu PRIMEQUEST
 Fujitsu/SUN SES M-Series
 Fujitsu/SUN SES T-Series
 Fujitsu FibreCAT CX- series
(CX300/CX300i,
CX500/CX500i, CX700)
 EMC CX3, CX4- series
 EMC NAS storage( NS960,
NAS-Gateway, FMA)
 EMC Networker, Replication
software
 EMC VNX series , EMC VPLEX
local & Metro
 Fujitsu PRIMECLUSTER,
VERITAS Storage Foundations
Fujitsu Technology Solutions - Tunisia
IT Service Manager (Since 2009)
 Manage all phases of projects from configuration to implementation and
ensure maintenance
 Responsible for the cost, schedule, quality, and technical performance of
the assigned projects
 Define project scope, goals, and deliverables that support project goals in
collaboration with business users and stakeholders
 Develop full-scale project plans and associated communications
documents
 Effectively communicate project expectations to team members and
stakeholders in a timely and clear fashion
 Estimate the resources and participants needed to achieve project goals
 Identify and manage project dependencies and critical path
 Document project progress including implementation, timelines, issues,
risks, and successes to maintain project course
 Provide regular updates to team, and management on work performed,
plans, budget, and overall status
 Support the preparation of proposals, business plans, proposal work
statements and specifications, operating budgets, and financial
terms/conditions of contract
 Identify project problems and obtain solutions, such as allocation of
resources or changing contractual specifications
 Manage, develop, and coordinate customer requirements of complex
systems and define integration requirements across multiple
systems/processes
 Direct the work of employees and contractors assigned to the project
including from service, technical, finance, contract and administrative
areas
 Direct diagnostics with the ability to determine root cause and corrective
actions
 Develop and improve Key Performance Indicators (KPI’s)
Fujitsu SIEMENS - Tunisia
Service Delivery Manager (2006 - 2009)
 Responsible of managing service delivery for one or more technology
solutions
 Deliver sustainable IT services solutions to fulfill business needs within
the current business and technology environments focused on
transforming and growing the business
 Achieve productivity improvements through close coordination with the IT
project management team
 Motivate, develop and mentor service delivery employees
 Ensure the information systems and the review structure for SLAs and
client satisfaction are in place and effectively used
 Ensure and monitor processes and procedures, documenting same where
they do not exist or require refinement, are in place to pro-actively
protect consistent service quality through rigorous management of
change control and acceptance into service procedures
 Oversee the integration of service delivery units and constantly improves
the quality and inter-working of the service team, including other service
partners and suppliers to ensure a seamless end-to-end delivery of
service for customers
 Provide support to new business opportunities
 Take an active role in bids and supports the transition and
implementation of new business (including new service offers)
Customers
Telecom
Planet, TopNet, Morocco
Telecom (Morocco), Telecom
Tunisia, ATI, Tunisiana
(Ooredoo, Qtel Group),
Internet Tunisian Agency,
Watania Telecom (Algeria,
Qtel Group), Orange Tunisia
(orange Group), Expresso
Telecom Senegal, Chinguitel
Telecom (Mauritania,
Expresso Telecom)
Banking
Amen Bank, African
Development Bank, Arab
Tunisian Bank
Distribution
Carrefour
Service
Tunisian Post, Morocco Post,
STEG
Languages
Arabic: Mother tongue
German, French: Advanced
English: Professional
Education
1995 Engineer in IT systems,
Cologne, Germany
SIEMENS - Tunisia
Head of IT Service Solution (1999 - 2006)
 Responsible for development and sales of Siemens Strategic Products and
Service solutions directly to customers
 Anticipate, develop and define innovative products and services solutions
which match the customer's and Siemens' tactical and strategic
requirements
 Develop detailed technical solutions for large and complex products and
service request
 Identify technical needs and customer challenges to elaborate IT solutions
 Work with Sales team to provide product, business and technical knowledge
in support of presales activities
 Responsible for staying current on competitive analyses and understanding
differentiators between company and its competitors
 Responsible for preparing for meetings and tailoring communications to
address business needs of potential customers as part of the presales
process
 Act as a technical sales advisor and champion with internal teams and
external customers
Mediterranean Information Systems - Tunisia
Technical Sales Engineer (1995 - 1999)
 Search for new customers who might benefit from company products or
services and maximizing client potential
 Develop long-term relationships with customers through managing and
interpreting their requirements
 Persuade customers that a product or service best satisfies their needs in
terms of quality, price and delivery
 Negotiate tender and contract terms and conditions to meet both client and
company needs
 Provide pre-sales technical assistance and product education, and after-sales
support services
 Analyse costs and sales, Prepare reports for head office
 Meet regular sales targets and coordinate sales projects
 Make technical presentations and demonstrating how a product meets client
needs
 Liaise with other members of the sales team and other technical experts
 Support in the design of custom-made products
 Provide training and producing support material for other members of the
sales team
DOM Sicherheitstechnik - Germany
Security Engineer (1995)
 Design & develop an application of security management
 Program keys and encode products for major automobile manufacturers
(Porsche, BMW)

Recomendados

Resume Hogan,Treena por
Resume Hogan,TreenaResume Hogan,Treena
Resume Hogan,Treenaguesta9f77c
198 vistas2 diapositivas
Mohammed ali resumev.1 por
Mohammed ali   resumev.1Mohammed ali   resumev.1
Mohammed ali resumev.1Ali Mohammed
98 vistas6 diapositivas
Ahmad Mohammad CV-FVa2015 por
Ahmad Mohammad CV-FVa2015Ahmad Mohammad CV-FVa2015
Ahmad Mohammad CV-FVa2015Ahmed Mohammed (GBM ITS support)
120 vistas3 diapositivas
Parmenter_Scott por
Parmenter_ScottParmenter_Scott
Parmenter_ScottScott Parmenter
202 vistas3 diapositivas
Frank Politi's Resume por
Frank Politi's ResumeFrank Politi's Resume
Frank Politi's ResumeFrank Politi
68 vistas3 diapositivas
Release Desk Senior por
Release Desk SeniorRelease Desk Senior
Release Desk SeniorKIM LORD
193 vistas4 diapositivas

Más contenido relacionado

La actualidad más candente

Francois vandecan resume por
Francois vandecan   resumeFrancois vandecan   resume
Francois vandecan resumeFrancois Vandecan, Business Leader
333 vistas2 diapositivas
OLAYIWOLA ABASS OLALEKAN por
OLAYIWOLA ABASS OLALEKANOLAYIWOLA ABASS OLALEKAN
OLAYIWOLA ABASS OLALEKANAbass Olayiwola
192 vistas4 diapositivas
Tamer Abdelhafez, ITIL® 2016 por
Tamer Abdelhafez, ITIL® 2016Tamer Abdelhafez, ITIL® 2016
Tamer Abdelhafez, ITIL® 2016Tamer Abdelhafez, ITIL®
145 vistas6 diapositivas
Resume_Shafi por
Resume_ShafiResume_Shafi
Resume_ShafiShafi K
132 vistas4 diapositivas
IVinodNair por
IVinodNairIVinodNair
IVinodNairVinod Nair
177 vistas3 diapositivas
Michael D. Moman Resume por
Michael D. Moman ResumeMichael D. Moman Resume
Michael D. Moman ResumeMichael Moman
46 vistas2 diapositivas

La actualidad más candente(20)

Resume_Shafi por Shafi K
Resume_ShafiResume_Shafi
Resume_Shafi
Shafi K132 vistas
Ken Eaton resume 160401 por Ken Eaton
Ken Eaton resume 160401Ken Eaton resume 160401
Ken Eaton resume 160401
Ken Eaton175 vistas
Resume of Md. Masrur-Ul-Bari por Masrur Bari
Resume of Md. Masrur-Ul-BariResume of Md. Masrur-Ul-Bari
Resume of Md. Masrur-Ul-Bari
Masrur Bari177 vistas
EricNicoson-Res-10 (1) por Eric Nicoson
EricNicoson-Res-10 (1)EricNicoson-Res-10 (1)
EricNicoson-Res-10 (1)
Eric Nicoson76 vistas
Custmer service resume por gamal wardi
Custmer service resumeCustmer service resume
Custmer service resume
gamal wardi273 vistas
Resume1 por VG Patil
Resume1Resume1
Resume1
VG Patil68 vistas
sae - IT SUPPORT OFFICER LEVEL 2 - Perth por Bradley Amm
sae - IT SUPPORT OFFICER LEVEL 2 - Perthsae - IT SUPPORT OFFICER LEVEL 2 - Perth
sae - IT SUPPORT OFFICER LEVEL 2 - Perth
Bradley Amm213 vistas

Similar a CV_MBN_V6

Arvind_ Solution Specialist por
Arvind_ Solution SpecialistArvind_ Solution Specialist
Arvind_ Solution SpecialistArvind Chandrasekaran
158 vistas5 diapositivas
Tarek Shazly_CV por
Tarek Shazly_CVTarek Shazly_CV
Tarek Shazly_CVTarek Shazly
189 vistas4 diapositivas
Gicel Ragasa - 2015CV por
Gicel Ragasa - 2015CV Gicel Ragasa - 2015CV
Gicel Ragasa - 2015CV Gicel Josephine Ragasa
308 vistas4 diapositivas
VeronikaCV Process Consultant Aug 2016 por
VeronikaCV Process Consultant Aug 2016VeronikaCV Process Consultant Aug 2016
VeronikaCV Process Consultant Aug 2016Veronika Oliver
256 vistas6 diapositivas
ENGINET por
ENGINETENGINET
ENGINETEngiNet LLC IT company
245 vistas3 diapositivas
CV_FS por
CV_FSCV_FS
CV_FSFernando Santambrogio
113 vistas3 diapositivas

Similar a CV_MBN_V6(20)

VeronikaCV Process Consultant Aug 2016 por Veronika Oliver
VeronikaCV Process Consultant Aug 2016VeronikaCV Process Consultant Aug 2016
VeronikaCV Process Consultant Aug 2016
Veronika Oliver256 vistas
tamer Ali-technical sales-V4 por tamer ali
tamer Ali-technical sales-V4tamer Ali-technical sales-V4
tamer Ali-technical sales-V4
tamer ali404 vistas
Anishkumar_Resume por Anish Kumar
Anishkumar_ResumeAnishkumar_Resume
Anishkumar_Resume
Anish Kumar433 vistas
John Hornsby CV (1) por John Hornsby
John Hornsby CV (1)John Hornsby CV (1)
John Hornsby CV (1)
John Hornsby136 vistas
2nd line it support engineer por Mark Long
2nd line it support engineer2nd line it support engineer
2nd line it support engineer
Mark Long271 vistas
Muneer Resume por MUNEER M S
Muneer ResumeMuneer Resume
Muneer Resume
MUNEER M S217 vistas

CV_MBN_V6

  • 1. Mourad BEN NASR – IT Service Manager EXPERIENCE: 21 years in Sales & Services around the implementation of IT products Tunisien mourad.mbn@hotmail.com +216 22 32 47 85 Skills Strong IT qualifications, Ability to communicate at all levels and to drive the team forwards to excellence, Excellent Customer focus and Service delivery, Good organizational skills, Ability to work collaboratively and manage supplier relationships to deliver IT services Certifications :  Sales Expert for Intel Systems from Fujitsu Siemens Computer  Sales Expert for PRIMEPOWER Systems from Fujitsu Siemens Computer  Fujitsu PRIMEPOWER Enterprise Support Engineer  Certified Online storage Expert Systems Engineer  Quantum (ADIC) Library Scalar i2000 Certificate #2602 Scalar i2000:Library Connectivity  Quantum (ADIC) Library Scalar i2000 Certificate #2603 Scalar i2000:Library Setup & Support  Certified EMC Affiliate Development for SE 2014  Certified EMC Affiliate Development for Sales 2014 Technical Expertise :  Silicon Graphics Server & Graphic workstation  Fujitsu SES/PRIMEPOWER  Fujitsu PRIMERGY Blade Server  Fujitsu PRIMEQUEST  Fujitsu/SUN SES M-Series  Fujitsu/SUN SES T-Series  Fujitsu FibreCAT CX- series (CX300/CX300i, CX500/CX500i, CX700)  EMC CX3, CX4- series  EMC NAS storage( NS960, NAS-Gateway, FMA)  EMC Networker, Replication software  EMC VNX series , EMC VPLEX local & Metro  Fujitsu PRIMECLUSTER, VERITAS Storage Foundations Fujitsu Technology Solutions - Tunisia IT Service Manager (Since 2009)  Manage all phases of projects from configuration to implementation and ensure maintenance  Responsible for the cost, schedule, quality, and technical performance of the assigned projects  Define project scope, goals, and deliverables that support project goals in collaboration with business users and stakeholders  Develop full-scale project plans and associated communications documents  Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion  Estimate the resources and participants needed to achieve project goals  Identify and manage project dependencies and critical path  Document project progress including implementation, timelines, issues, risks, and successes to maintain project course  Provide regular updates to team, and management on work performed, plans, budget, and overall status  Support the preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract  Identify project problems and obtain solutions, such as allocation of resources or changing contractual specifications  Manage, develop, and coordinate customer requirements of complex systems and define integration requirements across multiple systems/processes  Direct the work of employees and contractors assigned to the project including from service, technical, finance, contract and administrative areas  Direct diagnostics with the ability to determine root cause and corrective actions  Develop and improve Key Performance Indicators (KPI’s) Fujitsu SIEMENS - Tunisia Service Delivery Manager (2006 - 2009)  Responsible of managing service delivery for one or more technology solutions  Deliver sustainable IT services solutions to fulfill business needs within the current business and technology environments focused on transforming and growing the business  Achieve productivity improvements through close coordination with the IT project management team  Motivate, develop and mentor service delivery employees  Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used  Ensure and monitor processes and procedures, documenting same where they do not exist or require refinement, are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures  Oversee the integration of service delivery units and constantly improves the quality and inter-working of the service team, including other service partners and suppliers to ensure a seamless end-to-end delivery of service for customers  Provide support to new business opportunities  Take an active role in bids and supports the transition and implementation of new business (including new service offers)
  • 2. Customers Telecom Planet, TopNet, Morocco Telecom (Morocco), Telecom Tunisia, ATI, Tunisiana (Ooredoo, Qtel Group), Internet Tunisian Agency, Watania Telecom (Algeria, Qtel Group), Orange Tunisia (orange Group), Expresso Telecom Senegal, Chinguitel Telecom (Mauritania, Expresso Telecom) Banking Amen Bank, African Development Bank, Arab Tunisian Bank Distribution Carrefour Service Tunisian Post, Morocco Post, STEG Languages Arabic: Mother tongue German, French: Advanced English: Professional Education 1995 Engineer in IT systems, Cologne, Germany SIEMENS - Tunisia Head of IT Service Solution (1999 - 2006)  Responsible for development and sales of Siemens Strategic Products and Service solutions directly to customers  Anticipate, develop and define innovative products and services solutions which match the customer's and Siemens' tactical and strategic requirements  Develop detailed technical solutions for large and complex products and service request  Identify technical needs and customer challenges to elaborate IT solutions  Work with Sales team to provide product, business and technical knowledge in support of presales activities  Responsible for staying current on competitive analyses and understanding differentiators between company and its competitors  Responsible for preparing for meetings and tailoring communications to address business needs of potential customers as part of the presales process  Act as a technical sales advisor and champion with internal teams and external customers Mediterranean Information Systems - Tunisia Technical Sales Engineer (1995 - 1999)  Search for new customers who might benefit from company products or services and maximizing client potential  Develop long-term relationships with customers through managing and interpreting their requirements  Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery  Negotiate tender and contract terms and conditions to meet both client and company needs  Provide pre-sales technical assistance and product education, and after-sales support services  Analyse costs and sales, Prepare reports for head office  Meet regular sales targets and coordinate sales projects  Make technical presentations and demonstrating how a product meets client needs  Liaise with other members of the sales team and other technical experts  Support in the design of custom-made products  Provide training and producing support material for other members of the sales team DOM Sicherheitstechnik - Germany Security Engineer (1995)  Design & develop an application of security management  Program keys and encode products for major automobile manufacturers (Porsche, BMW)