Muhammad Ali Butt

Pakistan Pakistan

Training Manager at MCB Bank Limited

Finance / Banking / Insurance

A commercially aware training manager who has the ability to trained call center staff and add value to its operations. I have training engagement skills,and fully understand the value of superior customer care. Responsible for providing support to learning initiative of call center by imparting training to ensure the agents are well equipped with the updated information enabling them to raise customer service level.Also develops course material and holds training session as per the given schedule in coordination with line manager. Processing communication skills means I am I am able to relay clear and concise performance goals and expectations to staff and management teams.My approach...