The document discusses how Framework Foundation uses technology strategically to reduce frustration and increase creativity and productivity. It summarizes how they use Google Apps, EchoSign, Salesforce, Skype, and Box.net to create information once, distribute it widely, and access it anywhere. This integrated approach saves time, money, and allows staff to focus on their work. The presentation emphasizes that technology, when implemented openly and integrated, can alleviate frustration for organizations and stakeholders.

1. Do You Feel Technology Is a Source
of Frustration or Creativity for your
Organization?
December 8, 2010

2. Reminders
You can hear us, but we can’t hear you
Type questions in the Questions Log
Presentation slides
will be available on Slideshare
Turn up your volume
For the best webinar experience, close all other applications.

3. CanadaHelps.org
What is CanadaHelps?
A public charitable foundation that provides accessible and
affordable online technology to both donors and charities.
For Charities
A cost-effective means of raising funds online.
For Donors
A one-stop-shop for giving.
CanadaHelps is a charity helping charities.

4. Today’s Presenter
Amanda Grainger-Munday
Manager of Communications/Social Media
Framework Foundation

5. Do You Feel Technology Is a Source
of Frustration or Creativity for your
Organization?
Practical approaches to a comprehensive
IT & New Media Strategy

6. • $410,000 Investment in Artists
• Over 81,000 volunteer hours
• 6500 Participants
• 389 Agencies
• 8 Canadian Cities

7. Our Organization
• Challenges
o Lots of stakeholders in 8 cities
o Lots of moving parts to the program – agencies, artists, art winners
• Heavy investment in low-cost, highly-scalable, and integrated IT
tools
• 5 tools that alleviate frustration for us and our stakeholders
o Google Apps: Building and Sharing a Budget
o EchoSign: E-Signing a Document
o Salesforce.com Corporate Donor Development
o Skype: Screen Share & Conference Calls
o Box.net: FTP File Sharing
• Our Approach to Technology Investment and Adoption
o Share openly, often

8. Framework’s Technology Strategy
Create Information Once
Distribute it Widely
Access it Anywhere

9. Why We Love the Cloud

10. Goals When Selecting New Tools
Integration
(Does Google Apps Talk to Salesforce?)
Openness
(How will we share this openly?)
Social

11. Create Information Once

12. Google Apps: Building and Sharing a Budget
• Key Challenge – Frustration!
o Version Control
o Too much time is wasted sending documents via email
o Software updates, licenses, different versions on each
computer.
• What Google Docs allows us to do
o Share information instantly
o Embed docs and spreadsheets to ANY webpage (public or
private, you manage the settings)
o Collaborate in real time (using Skype and IM)
o No email attachment of documents!!
Create Information Once

13. Pros, Cons & Cost
•95% of our docs on Google Docs; 5% Microsoft Office
•Requires an internet connection, not easy to do while offline
•Google Apps (standard edition is free; premium is $50/user/year)
Create Information Once

14. Donor Development Using Salesforce.com
• Key Challenge
o Managing Revenue: Ours doubled in two years
o 75+ funding partners and donors (over $500)
o Goal to double funding partners and donors by 50% in 2011
• What Salesforce allows us to do
o 360o view of partners and donors
o Ability to track stages of resource development
o All key documents are combined in one place
o iPhone and Blackberry compatible
Create Information Once

15. Pros, Cons & Cost
•Robust platform, deeply customizable
•Change mgmt strategy important for data import/change
•Free for NGOs: 10 licenses, deep discounts for additional seats
Create Information Once

16. Managing a Timeraiser: Salesforce.com

19. E-Signing a Document Using Echosign
• Key Challenge – Frustration!
o 375 contracts per year that require signatures
o Administrative overload to manage files, lag time getting files back
• What EchoSign allows us to do
o Send documents for e-signature in minutes
o Signed documents placed directly in contact record in our contact
record database (Salesforce)
o E-signing contracts saves us 300 hours per year
o Eco-friendly option – no printing contracts necessary
o Desktop Sync
Create Information Once

20. Pros, Cons & Cost
•Saving paper / office storage / organizational data
•Each party has a signed copy in their email for future reference
•$3.75 per document (@ cost of $1,500/year)
Create Information Once

23. Distribute it Widely

24. Distribute it Widely

25. it.timeraiser.ca

26. Access it Anywhere

27. File Sharing Using Box.Net
• Key Challenge – Frustration!
o Currently managing 3,000 logos, photos, images, movies and
other digital assets
o We will be adding at minimum 1,000 files per year
o Storage, sharing, uploading with lots of partners in lots of cities
• What Box.net allows us to do
o Access files anywhere, share with anyone (no log-in required).
o Facilitates transfer of huge files (PSD files to graphic designer)
o Embed folder widget for your website (for mass sharing)
o Powerful analytics & HTML 5 drag and drop capabilities
Access it Anywhere

28. Pros, Cons & Cost
•Reduces file-sharing lag time from days to hours
•No technical expertise required (or messing with FTP server)
•Fully integrated with Google Apps & Salesforce.com
•Cost = $1,500/year Access it Anywhere

29. Skype for Screen Sharing
• Key Challenge
o We have a need for quick conference calls, but a small budget
o Troubleshooting staff software issues, or artist applications (a
need to see the other person’s screen).
• What Skype allows us to do
o Cheap, fast, low cost conference calls
o Video conference calls
o Screen sharing – no complicated setup
Access it Anywhere

30. Pros, Cons & Cost
•Free to download, easy to setup
•Need a reliable internet connection
•Requires video (webcam)
•Free Calling (Desktop to Desktop)

31. Limited Small
Resources & Organization 1. Productivity
2. Creativity
= = 3. Development
+

32. Do You Feel Technology Is a Source of
Frustration or Creativity for your
Organization?
It can be both, the key is integration and openness.
Integration of apps Saves Time
Smart uses of technology Saves Dollars
All staff having access Saves Productivity

33. Contact
Amanda Grainger-Munday
Email: agrainger@timeraiser.ca
Twitter: @civicfootprint
The next Timeraiser is in Toronto:
March 19th at the Distillery District.
www.timeraiser.ca

34. ABOUT MYCHARITYCONNECTS

35. www.mycharityconnects.org
Free online resources Next Webinar
• Information about technology “Special Webinar:
• Video demonstrations CanadaHelps & McMaster
Survey Results - Part 1 of 2”
• More webinars
• Past webinar recordings JANUARY 18
2PM – 3PM
• Learning opportunities (Eastern Time)
• Events

36. Question and Answer
You can hear us, but
we can’t hear you
Ask questions here
Ask away!

37. Thank you for attending!
Webinar slides and recording will be up on:
www.mycharityconnects.org/pastwebinars
Check out www.mycharityconnects.org for resources!
Questions, feedback, comments? Email us at:
info@canadahelps.org