What’s New in Report Manager See all the new features in N-able Report Manager! Report Manager delivers reporting power and ease of use you’re unlikely to find anywhere else. See why Report Manager is a perennial Partner favorite. In just 20 minutes we’ll show you: · New features & data in the latest release of Report Manager · How to include custom branding for each end customer · How to make reporting automated and easy · Which reports MSPs value the most · How reporting can be an important customer touch point

1. What’s New in Report Manager
Karen Recoskie
Product Manager
© 2014 N-able Technologies, Inc. All rights reserved.

2. © 2014 N-able Technologies, Inc. All rights reserved.
Webinar FAQ
• Time expectation: 20 minutes
• Question window is open
• This will be recorded and posted
within the next week
Phone: 1-888-200-4200
Access Code: 14152951

3. Agenda
• Why is reporting important?
• Which reports MSPs value the most
• Demo of new features!
• Q&A
© 2014 N-able Technologies, Inc. All rights reserved.

4. The Importance of Reporting
Common challenges
• Many IT providers choose not to do reporting at all, citing the
high cost and intense effort.
• In some cases, they deploy techs on site to further the
relationship and “show” the work. This is an expensive and
non-optimal solution.
Reporting promotes…
• The ideal go-to relationship
• On-going repeat business.
• You as the first choice when your customers need something
new.
© 2014 N-able Technologies, Inc. All rights reserved.

5. How does Report Manager
deliver this?
• More than 40 reports provided out-of-the-box highlight crucial IT
insights
• Integrates data across systems
• Maintain history for compliance requirements
• Scheduling options automate the process
• Customizable reports allow you to tell the story you need to tell.
• Have a meaningful discussion with your customers about the health
of their environment and what you’ve done for them…
• The following back-ups were completed….
• The following patches were applied….
• X% of machines are currently up-to-date
• These tickets were closed in X time…
• Breakdown of current disk usage reveals….
• Our technicians completed the following
tasks….
© 2014 N-able Technologies, Inc. All rights reserved.

6. Top Reports Recommended by N-able
Partner Development Specialists
© 2014 N-able Technologies, Inc. All rights reserved.
• The Executive Summary Report
A scorecard report showing the business value of the services you have
delivered
• Capacity Planning Report
Identify devices approaching utilization limits
• AV Status Report
Consolidated reporting of all your antivirus solutions
• Ticket Summary Report
This report leverages your PSA and provides a high level summary of
open tickets versus closed, average time to resolution, and open ticket
age, as well as specific details for each ticket opened within the report
period.
• Network Assessment Report
Provides a complete summary of a customer or prospect’s environment
by pulling asset, capacity planning, and security status information from
the N-central Professional and Essential agents.

7. New Features in Report Manager 4.3
Just Released on May 26, 2014
• Help Desk Manager Support
• Executive Summary
• Ticket Summary Report
• Customer Level Branding
• Available for Reports Admin, Product Admin, SO Admin and
Customer Admin
• Enable/Disable for SO and Customer
• Includes Customer Search
• Scheduled Reports - control delivery options
• Configurable Exports – improved trimming feature
• Installation - Requirements Checker improvements
• Windows® 2012 R2 Support
© 2014 N-able Technologies, Inc. All rights reserved.

8. Demo
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.

9. Questions?
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.

10. Thanks for Attending
• Questions? sales@n-able.com
• Sign up for a free trial at N-able.com.
• Slides will be available at:
www.slideshare.net/N-ableSlides/
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.

11. Legal Information
N-able Technologies, Inc.’s trademarks, service marks, logos and copyrights are the exclusive
property of N-able Technologies, Inc. and its affiliates. For a complete list of N-able’s
trademarks, service marks, and logos, please visit http://www.n-able.com/trademarks.aspx. All
other trademarks or works mentioned herein are used for identification purposes only and may
be or are intellectual property of their respective companies. N-able Technologies and
SolarWinds Worldwide, LLC are not affiliated with any of the respective companies.
© 2014 N-able Technologies, Inc. All rights reserved.© 2014 N-able Technologies, Inc. All rights reserved.