1. Program Management
Complexity─ A
Competency Model
February 2012
J. LeRoy Ward, PMP, PgMP
Exec VP-ESI International
lward@esi-intl.com
Blog: www.wardwired.com
www.linkedin.com/in/leroyward
4. Boeing 787 Dreamliner
Boeing 787
Very complex aircraft
Accelerated delivery schedule
80% outsourced
43 top tier contractors
Hundreds of subcontractors
4
5. Boeing 787 Dreamliner
Boeing 787
Complex, global supply chain
No prior experience with that
many contractors
Technology “not cooperating”
Cumulative delays
5
7. Boeing 787 Dreamliner
Boeing 787
Plane delayed by 2+ years
More than $6 billion in lost profits
Millions in contract penalties for late
delivery
Reputation impugned
Quality called into question
7
8. Captain Bill, were
Yes, even our
all these parts made parachutes!!
by the lowest bidder? Where is mine
Farkas?
8
9. Here’s what we’ll cover
What is complexity?
The Levin-Ward Competency
Model
Assessing Program
Management Competency
using the Levin-Ward Model
Implementing the Model─A
Five Step Process
9
22. Basic Structure
Purpose of the model
Identifying the specific competencies
6 Performance Competencies
8 Personal Competencies
22
23. Basic Structure
Purpose of the model
Identifying the specific competencies
6 Performance Competencies
8 Personal Competencies
Model Taxonomy
Competency
• Elements
Performance Criteria
Types of Evidence
23
24. Basic Structure
Purpose of the model
Identifying the specific competencies
6 Performance Competencies
8 Personal Competencies
Model Taxonomy
Competency
• Elements
Performance Criteria
Types of Evidence
Validating the model
24
31. Performance Competencies - an
example from “Planning the Program”
ELEMENT 3.2 A BENEFITS REALIZATION PLAN IS PREPARED
PERFORMANCE CRITERIA
Identifies the program’s benefits
Defines the program’s benefits in
measurable outcomes
States roles and responsibilities for
benefits realization and management
31
32. Performance Competencies - an
example from “Planning the Program”
ELEMENT 3.2 A BENEFITS REALIZATION PLAN IS PREPARED
PERFORMANCE CRITERIA TYPES OF EVIDENCE
Identifies the program’s benefits Tangible and intangible benefits are
identified
Defines the program’s benefits in Documented benefits that are specific,
measurable outcomes measurable, attainable, realistic, and
time-based
Documented roles and responsibilities in
States roles and responsibilities for a Responsibility Assignment Matricx
benefits realization and management (RAM), or in a RACI chart
32
39. Personal Competencies
1. Leading
2. Building Relationships
3. Negotiating
4. Thinking Critically
5. Facilitating
6. Mentoring
7. Embracing Change
39
40. Personal Competencies
1. Leading
2. Building Relationships
3. Negotiating
4. Thinking Critically
5. Facilitating
6. Mentoring
7. Embracing Change
8. Communicating
40
41. Personal Competencies-an example
from “Mentoring?
ELEMENT 7.4 RECOGNIZES AND REWARDS INDIVIDUAL
AND TEAM ACCOMPLISHMENTS
PERFORMANCE CRITERIA
Celebrates success throughout the
program
41
42. Personal Competencies-an example
from “Mentoring?
ELEMENT 7.4 RECOGNIZES AND REWARDS INDIVIDUAL
AND TEAM ACCOMPLISHMENTS
PERFORMANCE CRITERIA TYPES OF EVIDENCE
Celebrates success throughout the Example is formal recognition of
program accomplishments by specific individuals
or team
Examples are how the team celebrated
achievements
Documented evidence of lessons learned
42
48. Task 1 ─ Define User Requirements
Define the “respondent” population
Create e-mail distribution lists
Define scope of assessment
Define demographics section
48
49. Task 2 ─ Customize Survey Content
Methodology use
Applying key best practices
Adherence to stated practices
Other areas of interest
49
50. Task 3 ─ Develop Online Survey
Develop the survey
Send link to org’s contacts for review
Refine survey questions
50
51. Task 4 ─ Deploy Survey
Send email survey invitation
Specific time period noted
Include contact name and email for
questions
Send reminder and “thank you” emails
51
52. Task 5 ─ Data Analysis & Assessment
Analyze data
Write draft report & distribute
Review comments/write final report
Develop presentation of findings
Refine improvement roadmap
52
59. Thanks for listening!
…let’s continue the conversation™
J. LeRoy Ward, PMP, PgMP
Exec VP-ESI International
lward@esi-intl.com
Blog: www.wardwired.com
www.linkedin.com/in/leroyward