Presenter: Courtney McAllister, University of South Carolina: Columbia

1. UNBOXING ILL
DYNAMIC PARTNERSHIPS BETWEEN
RESOURCE SHARING & TECHNICAL SERVICES
Courtney McAllister
Daniel Library, The Citadel
University of South Carolina: Columbia

2. WHY DOES UNBOXING MATTER?
•Resource management – collections, facilities, &
equipment
•Knowledge is a valuable resource, too
• ILL practitioners cultivate tacit knowledge
•Internalized experience and skills that are rarely
codified or incorporated into formal documentation.

3. ILL STAFF = EMBEDDED USERS
•Frequent interaction with
•Collections
•Discovery layers
•Library environment/stacks
•Patterns of user requests and needs
•Don’t let their observations fall through the cracks

4. SOME UNBOXING STRATEGIES
•Involve ILL in
•Preservation planning
•Discovery/access systems
•Collection or subscription assessment
•Service desks
•Internal knowledgebase (i.e. LibAnswers, Google
forms)

5. BENEFITS
•Unboxing ILL
•Improves responsiveness
•Saves precious time
•Fosters collaborative culture
•Creates Communities of Practice
•Enhances use of existing knowledge assets

6. THANK YOU!
CMCALLIS@CITADEL.EDU
@LIBRARYLEMUR