Wake County Crowdsourcing Presentation
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Carol Laing and Ben McFadden of Wake County Public Libraries share their experience with crowdsourcing, which refers to any of a number of ways organizations can use the wisdom of the "crowd" to help generate ideas and solve problems.
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Wake County Crowdsourcing Presentation
- 1. welcome to …
- 2. the art of capturing ideas: internal crowdsourcing in libraries
- 3. introductions: carol: chair ben: token male who are you?
- 4. crowdsourcing example threadless.com
- 5. what is crowdsourcing? Trend of leveraging the intelligence of the crowd. not new doesn’t have to be tech-based
- 6. what is crowdsourcing? See our booklist for more!
- 7. what is crowdsourcing? you might already be doing it! how do you currently leverage the wisdom of your “crowd?”
- 8. How is wcpl using the crowdsourcing apturing ideas that might’ve been lost opportunity for staff feedback concept? manageme staff nt
- 9. of puzzles & elephants
- 10. crowdsourcing wcplideas where it all began…
- 11. crowdsourcing examples my starbucks idea
- 12. crowdsourcing wcplideas Project development - June 2010 to September 2010 One year anniversary on September 25!
- 13. crowdsourcing wcplideas Select technology and customize design Define process to act on recommendation. Market tool to management and staff. Manage tool.
- 14. crowdsourcing wcplideas
- 15. crowdsourcing wcplideas In Progres s Hot In COMPLET 20 Votes E Review 30 days CLOSED
- 16. crowdsourcing wcplideas voting activity
- 17. crowdsourcing wcplideas 191 out of 250 staff members about 76%
- 18. crowdsourcing wcplideas
- 19. crowdsourcing wcplideas
- 20. crowdsourcing wcplideas ideascale
- 21. crowdsourcing in action idea voting statistics 187 Ideas, 615 Comments, 3670 Votes
- 22. crowdsourcing in action Complete Closed 21 100 In Progress 10 In Review 31 Recent 25
- 23. crowdsourcing in action
- 24. crowdsourcing w to measure success traffic percentage of participants survey results/perception of effectiveness
- 25. crowdsourcing our experience live and learn if we had it to do over…
- 26. crowdsourcing our experience clear guidelines What’s appropriate/language
- 27. crowdsourcing our experience control vs openness engaging managers
- 28. crowdsourcing our experience communication of idea progress
- 29. crowdsourcing our experience going forward… what’s next?
- 30. crowdsourcing our experience direct response of managers
- 31. crowdsourcing our experience rebranding: new push for users
- 32. crowdsourcing and you things to consider regular newsletter celebrate your successes
- 33. crowdsourcing and you things to consider staff buy-in
- 34. crowdsourcing and you things to consider limits of software
- 35. crowdsourcing and you things to consider anonymity issues
- 36. crowdsourcing and you things to consider energetic committee
- 37. crowdsourcing and you things to consider ups and downs: normal
- 38. crowdsourcing and you things to consider go with the flow!
Editor's Notes
- Carol does into and selfBen into. Self and checks in with audience
- Ben
- Carol – Example of OED. Early example. Open call made to community for contributions by volunteers to index all the works in the English language and example quotations for each and everyone of their usages. 70 yr project, 6 million submissions.Surgeon of Crowthorne by WinchesterBulletin board in the break room. Staff suggestion box.
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- Ben with Todd
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- BenUnrealisticexpectationsNot a wish listRealistic timelineDirect response from managers
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- CarolHaveaudience share ways to celebrate idea successes.
- CarolCommunication of what is happening with ideas helps to gain staff buy inSeeing results – seeing managers respond to their ideas/engaged with toolSquirrely, not all staff ideas are viable or fit into the direction of administration.
- BenRelies on staff initiative – cannot highlight comments from managers as opposed to general staff comments
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- Carol and Ben