HR and IT managers that want to achieve a successful digital transformation must make fundamental changes. Whether businesses are looking to increase agility, improve customer service, streamline processes or drive innovation, change needs to start in the workplace. This is because the performance of individual employees is decisive in a world increasingly characterized by knowledge work. However, employee performance can only improve when the work environment is adapted and optimized to their respective roles and requirements. Equipping workers with new mobile devices or collaboration tools is not a solution in and of itself. Download this infographic it gives you an overview of the results of the study relating to digital workplace initiatives.

1. Objectives, status quo and
investment plans
Digital Workplace
in Europe
Whether businesses are looking to increase agility, improve customer service, streamline
processes or drive innovation, change needs to start in the workplace. The recent PAC study
"Digital Workplace in Europe" provides insight into objectives, status quo, investment plans and
challenges related to workplace modernization in the digital age at medium-sized and large
companies (with 1,000 and more employees) in Belgium, Germany, France and the UK.
Relevance and goals of workplace
modernization in Europe
74% of IT and HR managers report a strong or critical
importance of the quality of IT work environments for their
companies’ business success.
Workplace managers are
asked to increase employee
experience...
75%
...but to keep costs
under control
91%
The role of the workplace is changing. But workplace modernization is a balancing act due to different
goals to be considered.
The digital workplace requires a holistic design
and service concept
The conundrum can only be solved if work environments are optimized from an end-to-end
perspective and if new approaches to workplace strategy, design, operation, management and
support are adopted. Key action fields of the digital workplace include:
Digital
workplace
action fields
User-centric,
secure and
cost-efficient
environments
Design &
integration
Operation &
provisioning
Management &
support
HR-related
workplace
design &
mgmt.
Strategy &
organization
Topics on top of the investment agenda
European companies show a tremendous willingness to invest in workplace modernization
63% of European companies are planning a modernization
of workplace applications in the next 1 to 2 years!
But first the prerequisites for a truly "managed diversity" must be
fullfilled. Related key topics on the investment agenda include:
Availability and performance of latest workplace applications 63%
UCC integration 59%
Mobile devices/wearables 49%
Availability and performance of latest workplace applications
UCC integration
Mobile devices/wearables
Design &
integration
Workplace infrastructure consolidation 56%
Network readiness 56%
Central provision 50%
Workplace infrastructure consolidation
Network readiness
Central provision
Operation &
provisioning
SLA-based delivery 54%
Change management 46%
Integrated design and service concept 46%
SLA-based delivery
Change management
Integrated design and service concept
Strategy &
organization
Unified endpoint management 57%
Global service desk 55%
End-to-end security 51%
Unified endpoint management
Global service desk
End-to-end security
Management
& support
Access to HR support services 61%
HR self-service access 46%
HR and payroll cloud strategy 46%
Access to HR support services
HR self-service access
HR and payroll cloud strategy
HR-related
workplace
design &
mgmt.
Study results reveal regional peculiarities with respect to
workplace transformation
Ahead with respect to mobile working support
Pronounced openness to the cloud
Tremendous willingness to invest in new concepts
of workplace modernization
Forerunners in the development of digital HR strategies
Belgium
France
Germany
UK
© PAC January 2017, www.pac-online.com
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