BENEFITS
1. A whole Fun Job and exciting
2. tips
3. Variety in payments
4. Work while doing the holiday
5. Paid to travel.

CHALLENGE:
• Easily bored due to repetitive information
delivery, same spot same environment.
• High information demand
• Handling Groups
• Driving while guiding

SIMPLE STRATEGY IN
OVERCOMING FEAR AND
SHYNESS IN GUIDING
• Focus on one person
• Let them know you and appreciate what you do
• Show your caring as a friend
• Have more experience in doing the job
• Take the advantage in being the most knowing person In the
room.

TRANSFER-IN
Definitions:
The arrival service given by a tour guide starting from the
process of which the tourist arrived at the
airport/bay/terminal/station.

1. THE PROCEDURE AND
INFORMATION REGARDING THE
TOURIST ARRIVAL INCLUDING:
• Knowing the type of transportation used and its information
regarding: domestic airport, international airport, bus station, train
station.
• Knowing the information related on the information board/tv:
flights number-arrival time-departure time- gate number
• Take action regarding changes of schedule(inform the office, hotel,
bus driver)

2. ARRIVAL TRANSFER
PROCEDURE
• Knowing the transportation services(bus company, limousine ,
taxi)
• Things to note regarding the services: address, the type of
transportation it provide, plate number, drivers name
• Crosscheck by calling the driver, and re-inform about the
tourist’s arrival schedule to make sure.

3. INTRODUCING SELF
PRESENT
• Signboard
• Uniform
• Umbrella/flag
• Id card
if one of the things above doesn’t carried properly, Things might
happen : complaint, losing the tourist on arrival, unprepared and
losing time.

FACILITY NEEDS TO BE
DISCOVERED WHEN ON DUTY:
• Information center location
• Waiting room
• Check-in counters
• Nursery
• Musholla
• Toilet

CONT.
• Money changers
• Bank and restaurant
• Entry and exit gate
• Flight, hotel, and car rental services
• Taxi counter
• Group Meeting point

GREETINGS PROCEDURE
•A tour guide should know the
greeting procedure and the
regulations within a station.
E.g: is there a special place that is
designated to greet the traveller?

TOURIST RELATED
INFORMATION
• Correct and a complete name list of all the travellers should be known
including:
– Arrival time
– Absents
– Other info
Things stated on the name list:
– Total number and name of the tourists
– Arrival info, time, plane, flight number/ train number
– Arrival location, e.g: station.
– Meeting point
– Confirmation regarding transport vehicle and time
– Transport location
– Baggage checklist
– Baggage transport list

THINGS STATED ON THE
TOUR MEMBER LIST:
– Total number and name of the tourists
– Arrival info, time, plane, flight number/ train number
– Arrival location, eq: station.
– Meeting point
– Confirmation regarding transport vehicle and time
– Transport location
– Baggage checklist
– Baggage transport list

4. BAGGAGE TRANSPORT
• Usually being done before the tourist arrived.
–Things to note including:
• Make sure about the arrival time to the driver
and the location
• Driver must arrive 1 hour before
• Preparing the highway fees, and parking fee
• Showing professionalism in business.

THINGS TO NOTE WHEN
MISSING A BAGGAGE:
• Send a report to the “lost and found department”
• Take the receipt for reports
• Report the lost to the travel agency
• Follow up to know the current result, then report as
well to the tourist
• If not found report to the service responsible.

5. GREETING PROCEDURE
AND INTRODUCTION
• Send a good first impression, greetings, and call the tourists
appropriately by their citation mr/ms, mam/sir, gentleman.
• Cite the travel agency that you’re on, say thank you and
welcoming them into the trip.
• Give info regarding: planning, safety standards, local norms and
culture.

6. THE ARRIVAL RELATED
INFO
• Giving info to the travellers regarding the
transfer, including:
Parking location, baggage procedure, lodging
arrangement, distance between lodge and the
terminal, other info regarding buss drivers
name, hotels name, location, facility, internet.

7. BRIEFING ABOUT THE
FOLLOWING INFORMATION
• Tour type
• Day and time of tour
• Location of the departure
• Length of the tour
• Information about apparels what to wear.
• Any additional cost

8. GIVING INFORMATION
REGARDING THE
SURROUNDING AREAS
• Location of the hotel in the city
• Pinpoint location
• Nearby facility
• Post office
• Bank or money changer
• Shopping mall and supermarket

9. CHECK IN PROCEDURE
• Greeted by the manager
• All following actions done by the hotel staff
Welcome drink
Hotel facility brief explanation
Hotel form filling
Credit card deposit
Baggage hand over
Showing the room and giving the key

TRANSFER-OUT
Definitions:
The departing services given to a tourist by a tour guide in an
airport/bay/terminal/station from the last location where the
tourist finished the journey.

TRANSFER-OUT
1. departure procedure (info pickup location, baggage drop
arrangement), backup plan for rescheduling, document
crosscheck (passport, visa, ticket, id, pocket money)
2. departure procedure information, airport tax, valuable
belongings
3. feedback about the tour, about the service, tour guiding skill,
sites, destinations, lodging, drivers, facility, complaints and
suggestions.
4. efficient check in process, ticket crosscheck, collecting all
passports, id, tickets to assist with the check in.

DEPARTING AFTER CHECK IN
PROCEDURE
• Make sure everything is done and complete, all the documents
are distributed back to the travellers,
• Let the travellers wait in the waiting room. Have the farewell
with the group and say thank you also on behalf of the travel
agency.

GUIDING A CITY TOUR
• Touring around the city and things needed to be known:
1. Understand the tour timing (day, night)
2. Gather as many info
3. Know the route
4. Update all info, and check the latest condition of all
destination
5. Prepare physically

PROCEDURE
• Greetings,
• Welcoming to the sites
• Asking their well being
• Inform to recheck all items needed in the tour
• > head to the buss
• Name and citation of travel agency, derivers name preface.
• Route delivery, length of time to on each site,
• Pinpoint to gather again.
• Evaluate
• Farewell, thank you and citation of tour agency.

ON-SITE TOUR
On the object of the area.
Tips:
• Be conscious of the object, and their info
• Understand the tourist (newcomer or have visited twice or
more)
• Understand the object rules and regulations
• Update the info and check the latest info or update.
• Prepare yourself.

THE PROCEDURE OF ON-SITE
TOUR GUIDING
• Greetings, welcoming to the object
• Remind to recheck all the belongings
• Introduce your self
• Start explaining the object from the front
• Mention about the norms and guidance in the process (walking
all on the right)
• History, The story behind the objects, the present of the objects.
• 2nd spot explanation (if any)
• Finish, thank with citation of the agency, asking feedback,
farewell.

GUIDING INFORMATION
DELIVERY TECHNIQUES
1. Opening (written in black)
2. Commentary written in blue)
3. Closing (written in red)

NABILAH
1963620106
SANDY DWIPUTRA YUBIANTO
1963620091
THANK YOU
MAHASISWA PASCASARJANA
SEKOLAH TINGGI PARIWISATA TRISAKTI