1. NAKUL KASHYAP
Personal Details
Mobile: +91 9071272177
E-Mail: kashyap2cop@gmail.com
JOB OBJECTIVE
I am seeking a competitive and challenging environment where I can use my inter personnel skills of my core field to
serve your organization and establish an ethical and progressive career for myself and organizations development.
PROFILE SUMMARY
 A progressiveprofessionalwith 6 years plus ofexperience in RoomRevenue and Reservations-Sales in Hotelindustry.
 Currently working with the Lalit Bharat Group of Hotels as Assistant Revenue Manager at The Lalit Ashok
Bangalore.
 Effectively maximize the business value and Hotel Revenues from the effective and efficient use of Information Technology in the
Hotelby ensuring the ComputerSystems are installed and operating according to company standards, policy and procedures.
 Manages rooms and function space inventory and ensures inventory is allocated and restricted properly to maximize
revenue and profits for hotels in the market.
 Monitors transient and group inventory daily to ensure straight-line availability and maximization of revenue potential
for all vertical segments.
 Manage Hotel reservation bookings and guest enquiries whilst delivering great levels of customer service and guest
satisfaction.
 To support Hotel teams on site with booking and reservation enquiries, opportunities and issues, and to assist in
resolution.
 Seek out and create opportunities to maximize profitable revenue.
 Demonstrated proficiency in takingcorrective & preventiveactions regarding customer’s complaints.
 Been proactive and focused as a student and professional.
Responsibilities:
 Responsible for building rates, packages and hotel sales strategy information in the hotels inventory systems.
 The position makes pricing and positioning recommendations for market hotels.
 Conducts analysis of revenue, profit and demand associated with hotel rooms and space inventory.
 Position contributes to forecasts, budgets, weekly and daily projections.
 Position critiques sales strategy effectiveness and prepares historical and future analysis of revenue and profit
opportunities
 Ensures that the hotels sales strategies are effectively implemented in the reservation system and the inventory
system.

2.  Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market
conditions fluctuate.
 Supports cluster selling initiatives by working with central reservation office.
 Initiates, implements and evaluates revenue tests.
 Ensures compliance and participation in company promotions and e-Commerce channels.
 Understands the working relationship between sales, reservations and property management systems.
 Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
 Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.
 Compiles information, analyzes and monitors actual sales against projected sales
ACHIEVEMENTS
 Started working as reservation agent, promoted as Reservation and sales executive (supervisor team leader) in one
year.
 Recognized as best star employee thrice in six months and Awarded as best team leader quarterly in a year.
 Supported the Reservation Manager through adherence to selling strategies and management techniques as directed.
 Started as Assistant Reservations Manager and promoted to Assistant Revenue Manager within a year and lead the
ownership of entire revenue process as Head of Operations.
CORE COMPETENCIES
Revenue/Market Analysis Revenue Generation/Maximization Strategies E-Distribution/E- commers Call Quality
Maintenance Training & Development Public Relation Coordination People Management Time
Management
1. ORGANISATIONAL EXPERIENCE (2years 6 months)
Project Title: Reservation and Sale Executive
Organization: Marriott International
Period: June’10-Jan’13
Role:
 To provide all guests, both internal and external with the highest level of customer service, exhibiting interest,
enthusiasm and a professional image, to achieve customer satisfaction and repeat business
 To handle all guest enquiries politely, quickly and efficiently
 To handle all on-line guest enquiries
 To confirm all reservations either through e-mail, fax or letter when required
 To supply guests with any promotional literature regarding the Brand including information regarding the website.
 Assist in the day-to-day operations of the Reservations Department

3.  Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company
standards ensuring accuracy and attention to detail at all times
 Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room
rates
 Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
 Produce quotations and written confirmation to all clients
 Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
 Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes,
and generate a culture of high quality standards for relationship building, customer service, selling techniques, and
billing and processing contracts
 Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and
Reservations policies and procedures are followed to ensure Guest satisfaction
 Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and
teamwork
 Assist in the recruiting, managing, training and developing of the Reservation team.
2. ORGANISATIONAL EXPERIENCE (1year1month)
Project Title: Reservation/Front Office Team Leader
Organization: Jaypee Residency Manor
Period: Sep’13 till Oct’14.
Role
 To provide all guests, both internal and external with the highest level of customer service, exhibiting interest,
enthusiasm and a professional image, to achieve customer satisfaction and repeat business.
 Assist in the day-to-day operations of the Reservations/Front office Department.
 To handle all guest enquiries politely, quickly and efficiently.
 To handle all on-line guest enquiries.
 To confirm all reservations either through e-mail, fax or letter when required.
 To supply guests with any promotional literature regarding the Brand including information regarding the website.
 Produce quotations and written confirmation to all clients.
 Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
 Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes,
and generate a culture of high quality standards for relationship building, customer service, selling techniques, and
billing and processing contracts.
 Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and
Reservations policies and procedures are followed to ensure Guest satisfaction.

4. 3. ORGANISATIONAL EXPERIENCE (10 months)
Project Title: Assistant Manager Reservations
Organization: Lalit Group of Hotels Corporate
Period: Feb’15 – Jan’16.
Role
 Acting as current Assistant Manager Reservations
 Managing and leading team
 Training new agents for the process
 To handle all aspects of guests hotel reservations via telephone and email and for communicating all necessary
information to other departments to ensure that guests requirements are fulfilled.
 To achieve the highest levels of confirmation rate from calls offered, in line with performance and production
management procedures, to achieve or exceed revenue targets.
 To proactively take and up-sell reservations via telephone within the scope of the Hotel rate policies and practices.
 To generate maximum revenue through the highest levels of call handling confirmation rate whilst ensuring
reservation service excellence.
 To maximize revenue and occupancy by chasing all non guaranteed reservations.
 To cross sell to our alternative Hotels.
 To ensure that all duties are carried out in accordance with all Hotel standards and legal requirements.
 Assist in the day-to-day operations of the Reservations Department.
 Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company
standards ensuring accuracy and attention to detail at all times.
 Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room
rates.
 Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue.
 Produce quotations and written confirmation to all clients.
 Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.
TECHNICAL SKILLS:
 Well versed with MS Office/Outlook/Excel/Word/Power point and Internet Applications.
 Opera ( full Service)
 GDS

5. EDUCATION
2010 BSc. in Hospitality and Hotel Administration from Institute of Hotel Management and Catering Technology &
Applied Nutrition, Kolkata
2007 12th from Guru Dutt Anglo Vidyarthi, Kangra, Himachal Pradesh, C.B.S.E
2004 10th from Guru Dutt Anglo Vidyarthi, Kangra, Himachal Pradesh, C.B.S.E
OTHER ACTIVITIES & ACCOLADES
⦁ Sporting Activity: Was member of the school football team
⦁ Cultural Activity: Portfolio holder for college magazine editorial head
⦁ Member of the Student Activity Committee of the college
⦁ Social Activity: Actively participated in blood donation camps organised by the college
⦁ Member of the Anti Ragging Squad of the college
PERSONAL DETAILS
Date of Birth: 3rd Feb 1989
Current Address The Lalit Ashok Bangalore, Kumara Krupa Road High Grounds, PIN CODE 560001
Permanent Address: House No. 67, Housing Board Colony, Himachal Pradesh, District Kangra
Languages Known: English, Hindi and Punjabi
Location Preference: Delhi,NCR / Himachal Pradesh / Punjab / Other parts of India