NASSALI ZAINAH
Dubai, UAE
Mobile: +9715 28236687 / +256 771331314
+971557067694
E-mail: zainashamsa@gmail.com
WAITRESS / CUSTOMER SERVICE
Seeking a position in an upscale company, in order to utilize my leadership,
hospitality and customer service skills to maximize the efficiency and profits.
PERSONAL DETAILS:
Nationality : Ugandan
Date of Birth : 03RD
November 1988
Sex : Female
Visa Status : Visit Visa
SKILLS AND STRENGTHS:
• Am Quick and Flexible
• Good leadership skills
• Great customer service skills
• Outstanding people skills
• Basic math skills
• Able to meet the company performance standards for the job
• Well aware of safety information about all materials used on the work
• Able to read, write, and communicate in English
• Excellent attention to Detail
• Able to follow instructions
• Good ability to use equipment and tools used to do the job
WORK EXPERIENCE
Company : Shamsa Foods Uganda LTD
Designation : Customer Service crew, 2 Years
Duties:
 welcoming and receiving customers
 Interact with customers
CURRICULUM VITAE

 Operated computer/cash register and enthusiastically accepted payments from
customers
 Assisting other staff with other department duties.
 Worked shifts alone, demonstrating responsibility.
 Helped customers with courtesy, patience and a smile
 Greeted customers, picked orders, accepted, processed and delivered orders
 Promote customer satisfaction through personal interaction
 Demonstrated ability to interact with customers from diverse cultures and
backgrounds
 Helped in baking of cakes and bread.
Company : Botanical beach Hotel, Entebbe, Uganda
Designation : WAITRESS, 3 Years
Duties:
 welcoming and receiving guest
 Interacted with customers in a busy, crowded restaurant
 Operated computer/cash register and enthusiastically accepted payments from
customers
 Assisting kitchen staff with food preparation
 Selected to cashier the express lane due to speed and accuracy of transactions
 Directed customers to product locations
 Worked in shifts alone, demonstrating responsibility.
 Helped customers with courtesy, patience and a smile
 Greeted customers, developed rapport; accepted, processed and delivered orders
 Performed all aspects of Food preparation, delivery, and clean-up
 Promoted customer satisfaction through personal interaction
 Demonstrated ability to interact with customers from diverse cultures and bac
 Helped customers with courtesy, patience and smile.
 Promoted customer satisfaction through personal interact
EDUCATIONAL QUALIFICATION:
Certificate in Customer Service
High School certificate
LANGUAGE SKILLS:
English Fluent
Luganda Fluent