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New Skills. New Thinking
www.brightstar.co.nz/top10
Top10 Training Courses
2015 Professional Development
2015
YOUR SUCCESS STARTS WITH OUR TOP 10
The contributions gained from
Bright*Star’s input has seen an
increase in the ongoing development
of our award winning team both
individually and collectively.
I can confidently recommend
Bright*Star as a reliable and
enthusiastic team of people, experts
in their field, working for us in our
best interests at all times”.
Sandy Williams
General Manager
HARCOURTS COOPER & CO
The Top 10 Courses for 2015
Developing Assertiveness and Self Confidence at Work................ 01
Contract Law for Non Lawyers...................................................................... 02
People Management Skills for Technical Professionals.................. 03
Financial Modelling............................................................................................. 04
Assertiveness, Influencing Skills
and Conflict Management for Women...................................................... 05
Masterclass for EAs, PAs and Office Managers.................................. 06
Project Management Essentials .................................................................. 07
Operational Risk Assessment........................................................................ 08
Essential Management Skills for EAs, Senior PAs and
Administration Professionals......................................................................... 09
Finance for the Non Financial Manager................................................... 10
New Skills. New Thinking
www.brightstar.co.nz/top10
Take the advice of our customers and
choose from our most popular courses
Add value to your career. Choose from 	
Bright*Star’s top rated training courses
At Bright*Star, it’s our business to know what makes a great
training course.
Our list of top 10 training courses is based on comprehensive
research and analysis, communication with previous course
participants and collection of their personal experience and
feedback.
Top 10 BrightStar Training courses feature:
What makes a Top 10
Training Course?
Constantly Rated: “EXCELLENT”
Recommended by
past attendees
High-profile TrainersTangible results reported
Feedback-tested
programmes
1 4 230 2,000+
No. 1
Training
Company
in NZ
Cities Training
courses
each year
Professionals
TRAINED IN 2014
Keith McGregor
Bright*Star facilitator since 1986
97% “Excellent” ratings
He is facilitating: Developing Assertiveness and Self Confidence at Work 		
| People Management Skills for Technical Professionals
When it comes to training, Keith’s overriding passion is making psychology
real and practical. People are often told what they should do but seldom given
insight into why they are reacting the way they do or how to change. Keith
places importance on understanding the individual needs of participants and
then adapting his training to meet those needs.
Terry Reid
More than 130 professionals trained in 2014
95% “Excellent” ratings
He is facilitating: Contract Law for Non Lawyers
Terry has over 22 years experience as a barrister and solicitor and he
regularly advises the Asian Development Bank, World Bank and Governments
on business law reform. Terry’s courses are delivered with a high degree of
interaction with participants gaining insightful views on how the law can be
beneficial in their business.
Alex Palfi
Course topic taught in 13+ international locations
91% “Excellent” ratings
He is facilitating: Financial Modelling
Previously a Division Director at Macquarie Group in Sydney, Alex has wide
experience in developing and presenting workshops on financial modelling,
financial spreadsheets, valuation, derivatives, credit risk and Visual Basic
programming.
Meet your trainers
www.brightstar.co.nz/facilitators
To read full faciltator profiles visit:
Pam Cronin
Improved the assertiveness and negotiation skills of 400 professionals
98% “Excellent” ratings
She is facilitating: Assertiveness, Influencing Skills and 		
Conflict Management for Women
Pamela has more than 15 years’ experience working with organisations
across the public and private sectors. Pamela’s reputation for achieving results
through training makes her the ideal course facilitator for any management
skills course. Her training combines rich, contemporary theory and stimulating
activity, providing practical tips and advice.
Natalie Baker
Our Senior EA in residence
30+ EA/PA training courses taught each year
She is facilitating: Masterclass for EAs, PAs and Office Managers
Natalie is a former Senior EA and now sought after trainer and conference
presenter. She shares many examples and insights from her own experience
supporting Executive teams across the legal, financial, project management,
retail and hospitality sectors. Before moving to New Zealand in 2007, 	
Natalie completed a year-long Accelerated Leadership course at the 	
University of Pretoria.
Rod Gill
More than 200 professionals trained
90% “Excellent” ratings
He is facilitating: Project Management Essentials - now in its 8th year
Rod is an experienced trainer in project management and Microsoft Project
with over 10 years experience in training and consulting in the area. He
specialises in delivering advanced workshops to show users how to use MS
Project to help solve project management problems such as scheduling and
resource constrained projects.
Meet your trainers (cont.)
Chris Peace
Internationally experienced risk consultant and presenter
Over 10 years as Bright*Star’s trainer
92% “Excellent” ratings
He is facilitating: Operational Risk Assessment
Chris gained wide experience as a consultant, risk manager and trainer in
New Zealand, the UK, USA and other countries. From 2007-2012, Chris has
taught risk management at the Massey University and was a member of the
joint standards committee which wrote the original risk management standard
published by Standards Australia and Standards New Zealand.
Elaine McMeeking
New Zealand’s most effective management trainer
On the Bright*Star calendar for 10+ years now
97% “Excellent” ratings
She is facilitating: Essential Management Skills for EAs, Senior PAs 	
and Administration Professionals
Elaine has a reputation as one of New Zealand’s most effective
management training professionals. Her academic achievements and
international experience as a management training specialist is complimented
by her friendly style. With an obvious talent for facilitation and her knowledge
of the topic, you can count on a practical and results oriented course.
Susan Hansen
Longest running Finance for the Non Financial Manager course in 	
New Zealand
Delivered 50+ editions
96% “Excellent” ratings
She is facilitating: Finance for the Non Financial Manager
Susan is a member of the Institute of Accountants in Australia and South 	
Africa and has an MBA from the University Of Cape Town Graduate School 	
Of Business. Since 1990 she has facilitated seminars on Financial
Management and Accounting to Executives and University students around
the world.
The trainers have an amazing
way of being able to put
everything into context,
explain it clearly and be able
to relate to people of all types
of personalities.
Nicky Majoor
Advisor
MINISTRY FOR PRIMARY INDUSTRIES
Enjoy:
The latest methodologies
Capped group sizes
The most respected facilitators
Relaxed and confidential atmosphere
Modern training facilities
Developing Assertiveness 	
and Self-Confidence at Work
Learn to be more assertive and project a confident, positive self-image
with this hands-on course. Identify the right social language to ensure your
communication is heard and understand your personal style when dealing with
difficult people or situations.
Key Learning Points
· Identify the best approach when dealing with colleagues and senior managers
· Deal with criticism, confrontation, anger, negativity and praise
· Forge more productive working relationships and avoid offending others
Course Outline
Understanding and overcoming
fear of failure
· Identify your personal goals and
develop case studies
Recognising and using the right
interpersonal language
· Quickly assessing the emotional
states of other people
· Assessing your own 	
communication style
Tapping the full power of the
subconscious mind
· Re-wiring the brain to become
assertive and self confident
· The Seven Rules for personal
reprogramming
Managing conflict and anger in
the workplace
· Effortless ways to dissolve 	
worry and anger
Using assertiveness skills to
increase your influence
· Communicating your needs in an
assertive but sensitive manner
Confronting and resolving difficult
or sensitive issues
· How to give or accept criticism
positively and without conflict
· Ensuring long term buy-in and
commitment to a good outcome
Your ongoing assertiveness
development
· Identifying areas for ongoing
personal development
· Building a communication plan to
use at work and home
EVENT DATES
26-27 February 2015
Wellington
21-22 May 2015
Auckland
SS 	 26 March 2015
EB 	 23 April 2015
20-21 August 2015
Wellington
SS 	 25 June 2015
EB 	 23 July 2015
15-16 October 2015
Auckland
SS 	 20 August 2015
EB 	 17 September 2015
FACILITATOR
Keith McGregor
“Keith presented a mine of
information in an amusing,
animated manner. A very
relevant and practical
workshop that presented
a large number of
psychological tools to use
in the workplace to solve
difficult people problems.”
Mike Stockwell
Water  Waste Manager
CHRISTCHURCH CITY COUNCIL
Contract Law for Non Lawyers
This course offers an intensely practical guide to contracts including the crucial
ingredients required for a good contract, and tips for understanding contractual
material. Explore such details as when a contract will be required, what types
of contract exist and the effect of statutes on your contractual arrangements.
Key Learning Points
· Achieve effective, workable solutions for all your contracting needs
· Ensure your contracts are plainly expressed and risk-managed
· Protect your interests if things go wrong
· Recognise the optimal times to exert the power of the clauses in your contracts
Course Outline
The essential ingredients 		
of a good contract
· When do contracts have to be 		
in writing?
· How do you sign a contract?
What kinds of contracts are there?
· Deeds versus simple contracts -
what’s the difference?
· What are implied terms?
“Hands-on” workshop:
constructing good contracts
· Learning from the mistakes 		
of others
· Risk management: exemption
clauses and limitations of liability
The Effect of Estoppel and
Statutes on Your Contract
· Estoppel in practice
· How and when to use it or avoid 	
it being used against you
What happens when things 		
go wrong?
· Mistakes and misrepresentation
· Duress and undue influence
Remedies for Breach 		
or Repudiation
· Injunctions and specific
performance
· Cancellation, damages and
restitution
Assessing Damages
· How and when damages are
assessed
· Dealing with different sources 		
of damages
EVENT DATES
23-24 February 2015
Auckland
23-24 March 2015
Wellington
EB 	 23 February 2015
24-25 August 2015
Auckland
SS 	 29 June 2015
EB 	 27 July 2015
21-22 September 2015
Wellington
SS 	 27 July 2015
EB 	 24 August 2015
FACILITATOR
Terry Reid
“The instructor offered
great knowledge and
experience - I enjoyed the
real life examples which
made it more real and I
could relate it to my own
experiences.”
Brett Wolfsbauer
Project Manager
POWERCO
Also available:
Advanced Contract Law for Non-Lawyers
People Management Skills for 	
Technical Professionals
EVENT DATES
19-20 March 2015
Auckland
23-24 April 2015
Wellington
SS 	 27 February 2015
EB 	 27 March 2015
23-24 July 2015
Auckland
SS 	 28 May 2015
EB 	 25 June 2015
17-18 September 2015
Wellington
SS 	 23 July 2015
EB 	 20 August 2015
19-20 November 2015
Auckland
SS 	 24 September 2015
EB 	 22 October 2015
FACILITATOR
Keith McGregor
“Keith was very engaging,
used situation specific
examples and gave
me extra tools that I can
add to my development.
	
Hamish Firth
Operations Supervisor
DATACOM SYSTEMS LIMITED
This course has been specially developed for technical managers who want
to learn the finer skills of motivating, communicating and managing their
staff for peak performance. Examine the issues that technical people typically
encounter when assuming managerial or supervisory roles.
Key Learning Points
· Identifying the critical skills for effective management
· Examining the barriers to effective communication
· Dealing with difficult people and workplace conflict
· Setting growth objectives for yourself and your role
Course Outline
Moving successfully from a
technical expert to a manager
· Balancing the technical,
organisational and management
roles and skills
· Delegation – knowing why, when
and how you should delegate
The art of people management
· Listening, walking the talk,
mentoring and coaching
· Conflict resolution
Developing a high 		
performance team
· Learning and identifying what
motivates people
· Defining critical personality types
and their influence on overall
performance
Communication is at the heart 	
of people management
· What are staff/team members’
expectations of you as a manager?
Managing and motivating your
staff for increased performance
· Tips for boosting the overall
performance of your team
Developing negotiating skills
· Identifying situations where
negotiation skills can be used in
relation to people management
Managing conflict for positive
outcomes - handling difficult
people and behaviour
· Assessing your own behaviour 		
in conflict situations
Enhance your skill set while
networking with your peers.
•
Whatever your professional development needs are,
our extensive experience in training will support you
in achieving your goals.
EVENT DATES
20-21 April 2015
Auckland
EB 	 23 March 2015
23-24 April 2015
Wellington
SS 	 23 February 2015
EB 	 23 March 2015
7-8 September 2015
Wellington
SS 	 13 July 2015
EB 	 10 August 2015
10-11 September 2015
Auckland
SS 	 13 July 2015
EB 	 10 August 2015
FACILITATOR
Alex Palfi
Log up to 14 hours
“The course is very
informative and I have
learned lots of new
knowledge which I can use
for my work straight away. I
would strongly recommend
this course to others.”
Ellen Li
Management Accountant
UNIVERSITY OF AUCKLAND
Financial Modelling
This course covers various aspects of best-practice financial modelling
including the finance, accounting, spreadsheet and design skills that underlie
successful financial modelling. All participants will be provided with their own
laptop and software for use in practical exercises.
Key Learning Points
· Learn the objectives, principles and methods of financial modelling
· Gain expertise in spreadsheet functions  tools to build efficient financial models

· Discover techniques to make models easily extended, maintained  adapted
· Develop sophisticated “what-if” and scenario analyses
· Build clearly understandable, “bullet-proof” and user-friendly models
Course Outline
Practical guide to key 	
financial modelling functions
· Logical, referencing and
aggregation
· Arithmetic functions
· Ranking functions
· Error handling functions
· Date functions
· Financial functions
· Smarter use of iteration
Creating user-friendly
presentation
· Freezing panes
· Hiding columns
· Protecting cells, worksheets 		
and workbooks
· Other tools and features
Managing key financial
documents
· Balance Sheet
· Income statement
· Cash flow statement
· Inter-relationship between 		
the statements
Finance concepts
· Discount rate
· Cost of debt and equity
· Weighted average cost of capital
· Free cash flow to equity 		
and to the firm
· Market vs book value
· FX rate
· Inflation rate, real and 	
nominal values
· IRR, rolling IRR, hurdle rate
An overview of the 		
modelling process
· Objectives of models
· Design principles
· Layout, structure, formatting and
presentation of a good model
· Key design stages
Practical exercises 			
in constructing and 	
applying financial models
Assertiveness, Influencing Skills 	
and Conflict Management for Women
This course is designed for women managers who want to find the balance,
get things done and get what they want while building their credibility and
integrity.
Key Learning Points
· Men and Women – why we’re different in our communication
· Saying “no” when you need to and feeling great about it
· Feedback techniques that you can use to help people to lift their game
· Asserting influence to get you ahead in business and your career
Course Outline
The myths and the mysteries
around assertiveness
· ‘Assertiveness’ versus
‘Aggressiveness’
The assertive woman
· Common errors that prevent
women from being clear and 		
making themselves understood
· Becoming assertive - behaviour
that can help your career growth
The gender gap
· Avoiding the pitfalls – common
mistakes that women make
Building your assertiveness
strategy
· Saying “no” when you need to and
feeling great about it
· Delivering and receiving feedback
Managing and resolving conflict
· Identifying your anger buttons and
putting aside your personal anger
· Identifying personal blocks that can
stall you in a conflict situation
Asserting influence to get you
ahead in business and your career
· Planning your message to achieve
impact and maximise retention
· Tips and techniques that will help
you to negotiate from a position 	
of confidence
EVENT DATES
11-12 March 2015
Wellington
22-23 April 2015
Auckland
EB 	 25 March 2015
27-28 July 2015
Auckland
SS 	 1 June 2015
EB 	 29 June 2015
3-4 September 2015
Wellington
SS	 9 July 2015
EB 	 6 August 2015
23-24 November 2015
Auckland
SS 	 28 September 2015
EB 	 26 October 2015
FACILITATOR
Pam Cronin
“Pam has an amazing
way of being able to put
everything into context,
explain it clearly and be
able to relate to people of
all types of personalities.”
Nicky Majoor
Advisor
MINISTRY FOR PRIMARY
INDUSTRIES
Masterclass for EAs, PAs 	
and Office Managers
This Masterclass will assist you to build your skills and improve your overall
performance in the workplace. You will discover effective communication
techniques to handle challenging situations as well as identify the appropriate
management styles that work for you. At the end of the seminar you will leave
with a personal action plan.
Key Learning Points
· Delegation and decision making for maximum results
· Creating co-operative relationships and outstanding teamwork
· Successful techniques for managing your manager
· Leadership, teamwork and relationship building
Course Outline
Delegation and decision making
for maximum results
· Effective self management and
priority/productivity strategies
· Dealing with success and failure
and accepting responsibility for
both
Communication, influence and
interpersonal techniques
· Using positive non-verbal and
assertive language techniques
· Influencing skills to motivate others
Creating co-operative
relationships and outstanding
teamwork
· Using creative processes to
generate alternative solutions
Dealing with conflict in the
workplace
· Learning how to express your
disagreement with tact and
confidence
Successful techniques for
managing your manager
· Applying coaching to clarify your
and your manager’s needs
Leadership roles for executive
assistants
· Building on your natural talents to
find opportunities for role growth
· Identifying and removing obstacles
to success
Networking towards growing your
role
· Using your personal charisma to
establish better relationship
EVENT DATES
23-24 February 2015
Auckland
23-24 March 2015
Wellington
EB	 23 February 2015
9-10 June 2015
Auckland
SS	 14 April 2015
EB	 12 May 2015
28-29 July 2015
Christchurch
SS	 2 June 2015
EB	 30 June 2015
18-19 August 2015
Wellington
SS	 24 June 2015
EB	 22 July 2015
12-13 October 2015
Auckland
SS	 17 August 2015
EB	 14 September 2015
FACILITATOR
Natalie Baker
“Natalie was very relatable,
open and insightful. She
had excellent knowledge
and understanding and 	
had valuable solutions 	
and advice.”
Robyn Palmer
Personal Assistant - Airport
CHRISTCHURCH INTERNATIONAL
AIRPORT LIMITED
The course has been really 		
helpful to me and has challenged
me to think differently.
Radhika Lal
Harvey Norman Stores (NZ) Pty Ltd
LEARNING AND 		
DEVELOPMENT ADVISOR
EVENT DATES
22-23 April 2015
Wellington
SS 	 25 February 2015
EB 	 25 March 2015
14-15 May 2015
Auckland
SS 	 19 March 2015
EB 	 16 April 2015
10-11 September 2015
Auckland
SS 	 16 July 2015
EB 	 13 August 2015
14-15 October 2015
Wellington
SS 	 19 August 2015
EB 	 16 September 2015
FACILITATOR
Rod Gill
“The course was very
comfortable, Rod was
approachable and
engaging. The contents and
information has given me
the confidence for taking on
a bigger project.”
Emi Kruse
Team Leader Business
Support Services
HOUSING NZ
Project Management Essentials
Learn how to design, plan and lead successful projects that achieve your
objectives and meet time and budget restraints. Participants will be taken
through a project life cycle from project initiation to the close-out stage, giving
you real insights into managing project risks, costs, teams, stakeholders, and
contractors.
Key Learning Points
· What drives successful and unsuccessful projects
· Techniques for getting the right information to the right people 			
at the right time
· Clearly defining the purpose and objectives of your project
· Matching scope, plan and measurement systems to expected outcomes
Course Outline
Introduction to project
management principles
· Project success factors
Project leader and sponsors
· Key skills for a successful 	
project leader
· The role of the project sponsor
Getting it right from the beginning
· Tying your project to a strategy
· Identifying the stakeholders 		
of a project
Planning for success: 	
HOW to be successful
· Determining stop/go criteria 		
for each phase
· Effective use of time sheets
· Reporting to the team, project
sponsor and other stakeholders
Implementing your project
· Why implementations should often
become a separate project
Methodologies
· What does a methodology 		
do for your project?
Project scheduling techniques
· Making the best use of
subcontractors
· Choosing the right scheduling tools
and software for your project
Effective tools for assessing 		
and managing project risk
· Ensuring risks are mapped properly
Operational Risk Assessment
EVENT DATES
12 - 13 May 2015
Auckland
SS	 17 March 2015
EB	 14 April 2015
15 - 16 October 2015
Auckland
SS	 20 August 2015
EB	 17 September 2015
FACILITATOR
Chris Peace
“Chris was engaged and
easy to talk to. Encouraged
active participation by all
attending.”
Susan Unsworth
Team manager
BUSINESS MANAGEMENT ACC
The course covers all the tools, techniques and strategies utilised to achieve
your operational outcomes in an environment of uncertainty. It combines
tutorial sessions, practical exercises and examples to cover all aspects of risk
from general principals through to implementing your own operational risk
management framework.
Key Learning Points
· Identify and assess risks specific to your organisation
· Use quantitative and qualitative tools for risk assessment
· Comply with the general terms and principles of risk management
· Understand current AS/NZS risk management guidelines
· Communicate risk information to get buy-in from Senior Management 	
and the Board
Course Outline
Principles of risk assessment
· New risk management frameworks
and management models
· The importance of risk
communication, monitoring and
review at every stage in the process
Characterising risks and 	
potential problems
· Risk assessments: risk
identification, analysis, 		
and evaluation
· Risk mitigation, migration 		
and management
Qualitative risk 		
assessment methods
· Hazard contour maps, HAZOP 		
and FMEA techniques
· Bow tie analysis
· Identifying and evaluating 		
key controls
Conducting a risk 		
assessment workshop
· Design of a workshop to achieve
specific outcomes
· Facilitation techniques - managing
challenging group processes
Quantitative risk 		
assessment methods
· Finding the right metrics to 	
quantify consequences
Moving from assessment 		
to understanding
· Defining and structuring a 	
coherent risk register
Achieving traction to 	
proactively manage risk
· Creating an effective risk 	
treatment plan
· Risk acceptability and perception
· Monitoring trends and emerging
risks over time of confidence
Essential Management Skills 	
for EAs, Senior PAs and 	
Administration Professionals
EVENT DATES
24-25 March 2015
Auckland
EB	 24 February 2015
20-21 July 2015
Wellington
SS	 25 May 2015
EB	 22 June 2015
7-8 September 2015
Auckland
SS	 13 July 2015
EB	 10 August 2015
9-10 November 2015
Wellington
SS	 14 September 2015
EB	 12 October 2015
FACILITATOR
Elaine McMeeking
“Elaine was very engaging.
As a whole the course
was great. I especially
found effective listening
skills and behavior and
communications sessions
useful.”
Leleina Tolovae
Team Co-ordinator
Environment Group
RAUKAWA CHARITABLE TRUST
Gain the knowledge to optimise your own productivity, increase the
effectiveness of your team and deal with difficult people. Learn how to manage
conflicts, stress and increased workload.
Key Learning Points
· Identifying the critical skills for effective management
· Examining the barriers to effective communication
· Applying assertiveness techniques that will help you achieve your objectives
· Effective time management in a reactive support role
· Dealing with difficult people, behaviours and workplace conflict
Course Outline
Critical skills for effective
management
· Applying management skills 		
in your role
Developing effective
communication skills
· Speaking so others will listen
and respect your opinion and
knowledge
Developing the essential
assertiveness
· Assertiveness techniques that will
help you achieve your objectives
Effective time management 		
in a reactive support role
· Focus on activities that add most
value to the organisation
The Fundamentals of 	
Project Management
· Setting project objectives
· Setting a clearly defined and
achievable schedule with deadlines
and sufficient detail
Managing people for increased
performance
· Coaching and teaching skills that
can save time and frustration on
both sides
Dealing with difficult people,
difficult behaviours and workplace
conflict
· Managing emotions and 	
personality conflicts
Dealing effectively with stress
· Reducing the negative effects 		
of stress
Spotting opportunities 		
for growth in your role
· Setting growth objectives for
yourself and your role
Finance for the Non Financial Manager
Managers are expected to make financially based decisions without the
assurance of a formal financial background. This course is an in-depth and
practical course that demystifies financial concepts and provides tools for
enhancing your effectiveness as a manager.
Key Learning Points
· The accounting process - from transactions to financial information
· The driving forces behind financial information
· Analysing and interpreting financial information
· Highlight the importance of cash flows in analysis and forecasting
· Determine why budgets play a key role and are not simply an annual chore
· Pricing for Profit - Practical Pricing Theory
Course Outline
The Accounting Process -
from transactions to financial
information
· Delving into accounting systems,
terminology and concepts
The driving forces behind 	
financial information
· The role of the finance function and
how the information you provide
is used
Analysing and interpreting
financial information
· Understand why and how figures
can be manipulated
Cash Flow and Cash Management
· Highlight the importance of cash
flows in analysis and forecasting
Tools for effective business
decisions
· Planning and Budgetary Control
· Integrating budgets with strategy -
the Balanced Scorecard in practice
Costing
· Essential tools for effective costing
management
· Introduction to key costing
techniques
Pricing for Profit
· Common myths and mistakes in
pricing strategy
Project Appraisal - the Investment
Decision
· Fundamental tools of investment
appraisal
· Cost of capital and WACC - how
these are determined
EVENT DATES
4-5 March 2015
Auckland
20-21 April 2015
Wellington
SS 	 23 February 2015
EB 	 23 March 2015
18-19 May 2015
Auckland
SS 	 23 March 2015
EB 	 20 April 2015
29-30 July 2015
Wellington
SS 	 3 June 2015
EB 	 1 July 2015
27-28 August 2015
Auckland
SS 	 2 July 2015
EB 	 30 July 2015
12-13 October 2015
Wellington
SS 	 17 August 2015
EB 	 14 September 2015
2-3 November 2015
Auckland
SS 	 7 September 2015
EB 	 5 October 2015
FACILITATOR
Susan Hansen
“Susan kept us all engaged
by delivering content
in an interesting way.
Content was related to
each individual’s company
with lots of interesting
examples.”
Ali McHugh
Department Head 	
Sample Logistics
WATERCARE
Plan your Professional Development
Bright*Star Training works with individuals and organisations
to fulfil professional development goals through public courses,
in-house training, and coaching.
With expert facilitators, exciting new programmes, and
capped group sizes you will experience New Zealand’s
finest training programmes. Bright*Star Training is part of
Conferenz Ltd (est. 1996), 	New Zealand’s largest conference
and training provider.
In-House Programmes
We focus on you, ask the right questions and guide you to
the right training solution. We will consult with you to fully
understand your needs, and develop a customised training
programme to match your people, training objectives, and
circumstances. We will work with you to design and support
your team and organisational training needs for the coming
year - saving you time, resources and money.
Loyalty Discount
Save 25% with our loyalty discount. Terms and conditions
available online www.brighstar.co.nz/loyalty
www.brightstar.co.nz/inhouse
How to Connect
Sign up to Bright*Star Training Alerts: Be the first to hear
about new courses, special offers, and articles of interest.
Follow us on Social Media: Connect with Bright*Star for
news, event photos, and 	special offers.
Speak with our friendly team:
P: 09 912 3616
E: training@brightstar.co.nz
www.brightstar.co.nz/connect
How to register
Online 	 www.brightstar.co.nz/top10
Phone 	 09 912 3616
Email 	 register@brightstar.co.nz
Prices and savings
SUPERSAVER (SS) EARLYBIRD (EB) LAST MINUTE
2-Day Training $1995 SAVE $300 $2195 SAVE $100 $2295
1-Day Training $1195 SAVE $300 $1395 SAVE $100 $1495
*Prices above are excluding GST. 2.5% credit card surcharge applies.
www.brightstar.co.nz/top10
Bright*Star Ltd, Freepost 83430
PO Box 31 506, Auckland 0741
(09) 912 3616
www.brightstar.co.nz
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Top10-Brochure

  • 1. New Skills. New Thinking www.brightstar.co.nz/top10 Top10 Training Courses 2015 Professional Development 2015 YOUR SUCCESS STARTS WITH OUR TOP 10
  • 2. The contributions gained from Bright*Star’s input has seen an increase in the ongoing development of our award winning team both individually and collectively. I can confidently recommend Bright*Star as a reliable and enthusiastic team of people, experts in their field, working for us in our best interests at all times”. Sandy Williams General Manager HARCOURTS COOPER & CO
  • 3. The Top 10 Courses for 2015 Developing Assertiveness and Self Confidence at Work................ 01 Contract Law for Non Lawyers...................................................................... 02 People Management Skills for Technical Professionals.................. 03 Financial Modelling............................................................................................. 04 Assertiveness, Influencing Skills and Conflict Management for Women...................................................... 05 Masterclass for EAs, PAs and Office Managers.................................. 06 Project Management Essentials .................................................................. 07 Operational Risk Assessment........................................................................ 08 Essential Management Skills for EAs, Senior PAs and Administration Professionals......................................................................... 09 Finance for the Non Financial Manager................................................... 10 New Skills. New Thinking www.brightstar.co.nz/top10 Take the advice of our customers and choose from our most popular courses Add value to your career. Choose from Bright*Star’s top rated training courses
  • 4. At Bright*Star, it’s our business to know what makes a great training course. Our list of top 10 training courses is based on comprehensive research and analysis, communication with previous course participants and collection of their personal experience and feedback. Top 10 BrightStar Training courses feature: What makes a Top 10 Training Course? Constantly Rated: “EXCELLENT” Recommended by past attendees High-profile TrainersTangible results reported Feedback-tested programmes 1 4 230 2,000+ No. 1 Training Company in NZ Cities Training courses each year Professionals TRAINED IN 2014
  • 5. Keith McGregor Bright*Star facilitator since 1986 97% “Excellent” ratings He is facilitating: Developing Assertiveness and Self Confidence at Work | People Management Skills for Technical Professionals When it comes to training, Keith’s overriding passion is making psychology real and practical. People are often told what they should do but seldom given insight into why they are reacting the way they do or how to change. Keith places importance on understanding the individual needs of participants and then adapting his training to meet those needs. Terry Reid More than 130 professionals trained in 2014 95% “Excellent” ratings He is facilitating: Contract Law for Non Lawyers Terry has over 22 years experience as a barrister and solicitor and he regularly advises the Asian Development Bank, World Bank and Governments on business law reform. Terry’s courses are delivered with a high degree of interaction with participants gaining insightful views on how the law can be beneficial in their business. Alex Palfi Course topic taught in 13+ international locations 91% “Excellent” ratings He is facilitating: Financial Modelling Previously a Division Director at Macquarie Group in Sydney, Alex has wide experience in developing and presenting workshops on financial modelling, financial spreadsheets, valuation, derivatives, credit risk and Visual Basic programming. Meet your trainers www.brightstar.co.nz/facilitators To read full faciltator profiles visit:
  • 6. Pam Cronin Improved the assertiveness and negotiation skills of 400 professionals 98% “Excellent” ratings She is facilitating: Assertiveness, Influencing Skills and Conflict Management for Women Pamela has more than 15 years’ experience working with organisations across the public and private sectors. Pamela’s reputation for achieving results through training makes her the ideal course facilitator for any management skills course. Her training combines rich, contemporary theory and stimulating activity, providing practical tips and advice. Natalie Baker Our Senior EA in residence 30+ EA/PA training courses taught each year She is facilitating: Masterclass for EAs, PAs and Office Managers Natalie is a former Senior EA and now sought after trainer and conference presenter. She shares many examples and insights from her own experience supporting Executive teams across the legal, financial, project management, retail and hospitality sectors. Before moving to New Zealand in 2007, Natalie completed a year-long Accelerated Leadership course at the University of Pretoria. Rod Gill More than 200 professionals trained 90% “Excellent” ratings He is facilitating: Project Management Essentials - now in its 8th year Rod is an experienced trainer in project management and Microsoft Project with over 10 years experience in training and consulting in the area. He specialises in delivering advanced workshops to show users how to use MS Project to help solve project management problems such as scheduling and resource constrained projects. Meet your trainers (cont.)
  • 7. Chris Peace Internationally experienced risk consultant and presenter Over 10 years as Bright*Star’s trainer 92% “Excellent” ratings He is facilitating: Operational Risk Assessment Chris gained wide experience as a consultant, risk manager and trainer in New Zealand, the UK, USA and other countries. From 2007-2012, Chris has taught risk management at the Massey University and was a member of the joint standards committee which wrote the original risk management standard published by Standards Australia and Standards New Zealand. Elaine McMeeking New Zealand’s most effective management trainer On the Bright*Star calendar for 10+ years now 97% “Excellent” ratings She is facilitating: Essential Management Skills for EAs, Senior PAs and Administration Professionals Elaine has a reputation as one of New Zealand’s most effective management training professionals. Her academic achievements and international experience as a management training specialist is complimented by her friendly style. With an obvious talent for facilitation and her knowledge of the topic, you can count on a practical and results oriented course. Susan Hansen Longest running Finance for the Non Financial Manager course in New Zealand Delivered 50+ editions 96% “Excellent” ratings She is facilitating: Finance for the Non Financial Manager Susan is a member of the Institute of Accountants in Australia and South Africa and has an MBA from the University Of Cape Town Graduate School Of Business. Since 1990 she has facilitated seminars on Financial Management and Accounting to Executives and University students around the world.
  • 8. The trainers have an amazing way of being able to put everything into context, explain it clearly and be able to relate to people of all types of personalities. Nicky Majoor Advisor MINISTRY FOR PRIMARY INDUSTRIES
  • 9. Enjoy: The latest methodologies Capped group sizes The most respected facilitators Relaxed and confidential atmosphere Modern training facilities
  • 10. Developing Assertiveness and Self-Confidence at Work Learn to be more assertive and project a confident, positive self-image with this hands-on course. Identify the right social language to ensure your communication is heard and understand your personal style when dealing with difficult people or situations. Key Learning Points · Identify the best approach when dealing with colleagues and senior managers · Deal with criticism, confrontation, anger, negativity and praise · Forge more productive working relationships and avoid offending others Course Outline Understanding and overcoming fear of failure · Identify your personal goals and develop case studies Recognising and using the right interpersonal language · Quickly assessing the emotional states of other people · Assessing your own communication style Tapping the full power of the subconscious mind · Re-wiring the brain to become assertive and self confident · The Seven Rules for personal reprogramming Managing conflict and anger in the workplace · Effortless ways to dissolve worry and anger Using assertiveness skills to increase your influence · Communicating your needs in an assertive but sensitive manner Confronting and resolving difficult or sensitive issues · How to give or accept criticism positively and without conflict · Ensuring long term buy-in and commitment to a good outcome Your ongoing assertiveness development · Identifying areas for ongoing personal development · Building a communication plan to use at work and home EVENT DATES 26-27 February 2015 Wellington 21-22 May 2015 Auckland SS 26 March 2015 EB 23 April 2015 20-21 August 2015 Wellington SS 25 June 2015 EB 23 July 2015 15-16 October 2015 Auckland SS 20 August 2015 EB 17 September 2015 FACILITATOR Keith McGregor “Keith presented a mine of information in an amusing, animated manner. A very relevant and practical workshop that presented a large number of psychological tools to use in the workplace to solve difficult people problems.” Mike Stockwell Water Waste Manager CHRISTCHURCH CITY COUNCIL
  • 11. Contract Law for Non Lawyers This course offers an intensely practical guide to contracts including the crucial ingredients required for a good contract, and tips for understanding contractual material. Explore such details as when a contract will be required, what types of contract exist and the effect of statutes on your contractual arrangements. Key Learning Points · Achieve effective, workable solutions for all your contracting needs · Ensure your contracts are plainly expressed and risk-managed · Protect your interests if things go wrong · Recognise the optimal times to exert the power of the clauses in your contracts Course Outline The essential ingredients of a good contract · When do contracts have to be in writing? · How do you sign a contract? What kinds of contracts are there? · Deeds versus simple contracts - what’s the difference? · What are implied terms? “Hands-on” workshop: constructing good contracts · Learning from the mistakes of others · Risk management: exemption clauses and limitations of liability The Effect of Estoppel and Statutes on Your Contract · Estoppel in practice · How and when to use it or avoid it being used against you What happens when things go wrong? · Mistakes and misrepresentation · Duress and undue influence Remedies for Breach or Repudiation · Injunctions and specific performance · Cancellation, damages and restitution Assessing Damages · How and when damages are assessed · Dealing with different sources of damages EVENT DATES 23-24 February 2015 Auckland 23-24 March 2015 Wellington EB 23 February 2015 24-25 August 2015 Auckland SS 29 June 2015 EB 27 July 2015 21-22 September 2015 Wellington SS 27 July 2015 EB 24 August 2015 FACILITATOR Terry Reid “The instructor offered great knowledge and experience - I enjoyed the real life examples which made it more real and I could relate it to my own experiences.” Brett Wolfsbauer Project Manager POWERCO Also available: Advanced Contract Law for Non-Lawyers
  • 12. People Management Skills for Technical Professionals EVENT DATES 19-20 March 2015 Auckland 23-24 April 2015 Wellington SS 27 February 2015 EB 27 March 2015 23-24 July 2015 Auckland SS 28 May 2015 EB 25 June 2015 17-18 September 2015 Wellington SS 23 July 2015 EB 20 August 2015 19-20 November 2015 Auckland SS 24 September 2015 EB 22 October 2015 FACILITATOR Keith McGregor “Keith was very engaging, used situation specific examples and gave me extra tools that I can add to my development. Hamish Firth Operations Supervisor DATACOM SYSTEMS LIMITED This course has been specially developed for technical managers who want to learn the finer skills of motivating, communicating and managing their staff for peak performance. Examine the issues that technical people typically encounter when assuming managerial or supervisory roles. Key Learning Points · Identifying the critical skills for effective management · Examining the barriers to effective communication · Dealing with difficult people and workplace conflict · Setting growth objectives for yourself and your role Course Outline Moving successfully from a technical expert to a manager · Balancing the technical, organisational and management roles and skills · Delegation – knowing why, when and how you should delegate The art of people management · Listening, walking the talk, mentoring and coaching · Conflict resolution Developing a high performance team · Learning and identifying what motivates people · Defining critical personality types and their influence on overall performance Communication is at the heart of people management · What are staff/team members’ expectations of you as a manager? Managing and motivating your staff for increased performance · Tips for boosting the overall performance of your team Developing negotiating skills · Identifying situations where negotiation skills can be used in relation to people management Managing conflict for positive outcomes - handling difficult people and behaviour · Assessing your own behaviour in conflict situations
  • 13. Enhance your skill set while networking with your peers. • Whatever your professional development needs are, our extensive experience in training will support you in achieving your goals.
  • 14. EVENT DATES 20-21 April 2015 Auckland EB 23 March 2015 23-24 April 2015 Wellington SS 23 February 2015 EB 23 March 2015 7-8 September 2015 Wellington SS 13 July 2015 EB 10 August 2015 10-11 September 2015 Auckland SS 13 July 2015 EB 10 August 2015 FACILITATOR Alex Palfi Log up to 14 hours “The course is very informative and I have learned lots of new knowledge which I can use for my work straight away. I would strongly recommend this course to others.” Ellen Li Management Accountant UNIVERSITY OF AUCKLAND Financial Modelling This course covers various aspects of best-practice financial modelling including the finance, accounting, spreadsheet and design skills that underlie successful financial modelling. All participants will be provided with their own laptop and software for use in practical exercises. Key Learning Points · Learn the objectives, principles and methods of financial modelling · Gain expertise in spreadsheet functions tools to build efficient financial models
 · Discover techniques to make models easily extended, maintained adapted · Develop sophisticated “what-if” and scenario analyses · Build clearly understandable, “bullet-proof” and user-friendly models Course Outline Practical guide to key financial modelling functions · Logical, referencing and aggregation · Arithmetic functions · Ranking functions · Error handling functions · Date functions · Financial functions · Smarter use of iteration Creating user-friendly presentation · Freezing panes · Hiding columns · Protecting cells, worksheets and workbooks · Other tools and features Managing key financial documents · Balance Sheet · Income statement · Cash flow statement · Inter-relationship between the statements Finance concepts · Discount rate · Cost of debt and equity · Weighted average cost of capital · Free cash flow to equity and to the firm · Market vs book value · FX rate · Inflation rate, real and nominal values · IRR, rolling IRR, hurdle rate An overview of the modelling process · Objectives of models · Design principles · Layout, structure, formatting and presentation of a good model · Key design stages Practical exercises in constructing and applying financial models
  • 15. Assertiveness, Influencing Skills and Conflict Management for Women This course is designed for women managers who want to find the balance, get things done and get what they want while building their credibility and integrity. Key Learning Points · Men and Women – why we’re different in our communication · Saying “no” when you need to and feeling great about it · Feedback techniques that you can use to help people to lift their game · Asserting influence to get you ahead in business and your career Course Outline The myths and the mysteries around assertiveness · ‘Assertiveness’ versus ‘Aggressiveness’ The assertive woman · Common errors that prevent women from being clear and making themselves understood · Becoming assertive - behaviour that can help your career growth The gender gap · Avoiding the pitfalls – common mistakes that women make Building your assertiveness strategy · Saying “no” when you need to and feeling great about it · Delivering and receiving feedback Managing and resolving conflict · Identifying your anger buttons and putting aside your personal anger · Identifying personal blocks that can stall you in a conflict situation Asserting influence to get you ahead in business and your career · Planning your message to achieve impact and maximise retention · Tips and techniques that will help you to negotiate from a position of confidence EVENT DATES 11-12 March 2015 Wellington 22-23 April 2015 Auckland EB 25 March 2015 27-28 July 2015 Auckland SS 1 June 2015 EB 29 June 2015 3-4 September 2015 Wellington SS 9 July 2015 EB 6 August 2015 23-24 November 2015 Auckland SS 28 September 2015 EB 26 October 2015 FACILITATOR Pam Cronin “Pam has an amazing way of being able to put everything into context, explain it clearly and be able to relate to people of all types of personalities.” Nicky Majoor Advisor MINISTRY FOR PRIMARY INDUSTRIES
  • 16. Masterclass for EAs, PAs and Office Managers This Masterclass will assist you to build your skills and improve your overall performance in the workplace. You will discover effective communication techniques to handle challenging situations as well as identify the appropriate management styles that work for you. At the end of the seminar you will leave with a personal action plan. Key Learning Points · Delegation and decision making for maximum results · Creating co-operative relationships and outstanding teamwork · Successful techniques for managing your manager · Leadership, teamwork and relationship building Course Outline Delegation and decision making for maximum results · Effective self management and priority/productivity strategies · Dealing with success and failure and accepting responsibility for both Communication, influence and interpersonal techniques · Using positive non-verbal and assertive language techniques · Influencing skills to motivate others Creating co-operative relationships and outstanding teamwork · Using creative processes to generate alternative solutions Dealing with conflict in the workplace · Learning how to express your disagreement with tact and confidence Successful techniques for managing your manager · Applying coaching to clarify your and your manager’s needs Leadership roles for executive assistants · Building on your natural talents to find opportunities for role growth · Identifying and removing obstacles to success Networking towards growing your role · Using your personal charisma to establish better relationship EVENT DATES 23-24 February 2015 Auckland 23-24 March 2015 Wellington EB 23 February 2015 9-10 June 2015 Auckland SS 14 April 2015 EB 12 May 2015 28-29 July 2015 Christchurch SS 2 June 2015 EB 30 June 2015 18-19 August 2015 Wellington SS 24 June 2015 EB 22 July 2015 12-13 October 2015 Auckland SS 17 August 2015 EB 14 September 2015 FACILITATOR Natalie Baker “Natalie was very relatable, open and insightful. She had excellent knowledge and understanding and had valuable solutions and advice.” Robyn Palmer Personal Assistant - Airport CHRISTCHURCH INTERNATIONAL AIRPORT LIMITED
  • 17. The course has been really helpful to me and has challenged me to think differently. Radhika Lal Harvey Norman Stores (NZ) Pty Ltd LEARNING AND DEVELOPMENT ADVISOR
  • 18. EVENT DATES 22-23 April 2015 Wellington SS 25 February 2015 EB 25 March 2015 14-15 May 2015 Auckland SS 19 March 2015 EB 16 April 2015 10-11 September 2015 Auckland SS 16 July 2015 EB 13 August 2015 14-15 October 2015 Wellington SS 19 August 2015 EB 16 September 2015 FACILITATOR Rod Gill “The course was very comfortable, Rod was approachable and engaging. The contents and information has given me the confidence for taking on a bigger project.” Emi Kruse Team Leader Business Support Services HOUSING NZ Project Management Essentials Learn how to design, plan and lead successful projects that achieve your objectives and meet time and budget restraints. Participants will be taken through a project life cycle from project initiation to the close-out stage, giving you real insights into managing project risks, costs, teams, stakeholders, and contractors. Key Learning Points · What drives successful and unsuccessful projects · Techniques for getting the right information to the right people at the right time · Clearly defining the purpose and objectives of your project · Matching scope, plan and measurement systems to expected outcomes Course Outline Introduction to project management principles · Project success factors Project leader and sponsors · Key skills for a successful project leader · The role of the project sponsor Getting it right from the beginning · Tying your project to a strategy · Identifying the stakeholders of a project Planning for success: HOW to be successful · Determining stop/go criteria for each phase · Effective use of time sheets · Reporting to the team, project sponsor and other stakeholders Implementing your project · Why implementations should often become a separate project Methodologies · What does a methodology do for your project? Project scheduling techniques · Making the best use of subcontractors · Choosing the right scheduling tools and software for your project Effective tools for assessing and managing project risk · Ensuring risks are mapped properly
  • 19. Operational Risk Assessment EVENT DATES 12 - 13 May 2015 Auckland SS 17 March 2015 EB 14 April 2015 15 - 16 October 2015 Auckland SS 20 August 2015 EB 17 September 2015 FACILITATOR Chris Peace “Chris was engaged and easy to talk to. Encouraged active participation by all attending.” Susan Unsworth Team manager BUSINESS MANAGEMENT ACC The course covers all the tools, techniques and strategies utilised to achieve your operational outcomes in an environment of uncertainty. It combines tutorial sessions, practical exercises and examples to cover all aspects of risk from general principals through to implementing your own operational risk management framework. Key Learning Points · Identify and assess risks specific to your organisation · Use quantitative and qualitative tools for risk assessment · Comply with the general terms and principles of risk management · Understand current AS/NZS risk management guidelines · Communicate risk information to get buy-in from Senior Management and the Board Course Outline Principles of risk assessment · New risk management frameworks and management models · The importance of risk communication, monitoring and review at every stage in the process Characterising risks and potential problems · Risk assessments: risk identification, analysis, and evaluation · Risk mitigation, migration and management Qualitative risk assessment methods · Hazard contour maps, HAZOP and FMEA techniques · Bow tie analysis · Identifying and evaluating key controls Conducting a risk assessment workshop · Design of a workshop to achieve specific outcomes · Facilitation techniques - managing challenging group processes Quantitative risk assessment methods · Finding the right metrics to quantify consequences Moving from assessment to understanding · Defining and structuring a coherent risk register Achieving traction to proactively manage risk · Creating an effective risk treatment plan · Risk acceptability and perception · Monitoring trends and emerging risks over time of confidence
  • 20. Essential Management Skills for EAs, Senior PAs and Administration Professionals EVENT DATES 24-25 March 2015 Auckland EB 24 February 2015 20-21 July 2015 Wellington SS 25 May 2015 EB 22 June 2015 7-8 September 2015 Auckland SS 13 July 2015 EB 10 August 2015 9-10 November 2015 Wellington SS 14 September 2015 EB 12 October 2015 FACILITATOR Elaine McMeeking “Elaine was very engaging. As a whole the course was great. I especially found effective listening skills and behavior and communications sessions useful.” Leleina Tolovae Team Co-ordinator Environment Group RAUKAWA CHARITABLE TRUST Gain the knowledge to optimise your own productivity, increase the effectiveness of your team and deal with difficult people. Learn how to manage conflicts, stress and increased workload. Key Learning Points · Identifying the critical skills for effective management · Examining the barriers to effective communication · Applying assertiveness techniques that will help you achieve your objectives · Effective time management in a reactive support role · Dealing with difficult people, behaviours and workplace conflict Course Outline Critical skills for effective management · Applying management skills in your role Developing effective communication skills · Speaking so others will listen and respect your opinion and knowledge Developing the essential assertiveness · Assertiveness techniques that will help you achieve your objectives Effective time management in a reactive support role · Focus on activities that add most value to the organisation The Fundamentals of Project Management · Setting project objectives · Setting a clearly defined and achievable schedule with deadlines and sufficient detail Managing people for increased performance · Coaching and teaching skills that can save time and frustration on both sides Dealing with difficult people, difficult behaviours and workplace conflict · Managing emotions and personality conflicts Dealing effectively with stress · Reducing the negative effects of stress Spotting opportunities for growth in your role · Setting growth objectives for yourself and your role
  • 21. Finance for the Non Financial Manager Managers are expected to make financially based decisions without the assurance of a formal financial background. This course is an in-depth and practical course that demystifies financial concepts and provides tools for enhancing your effectiveness as a manager. Key Learning Points · The accounting process - from transactions to financial information · The driving forces behind financial information · Analysing and interpreting financial information · Highlight the importance of cash flows in analysis and forecasting · Determine why budgets play a key role and are not simply an annual chore · Pricing for Profit - Practical Pricing Theory Course Outline The Accounting Process - from transactions to financial information · Delving into accounting systems, terminology and concepts The driving forces behind financial information · The role of the finance function and how the information you provide is used Analysing and interpreting financial information · Understand why and how figures can be manipulated Cash Flow and Cash Management · Highlight the importance of cash flows in analysis and forecasting Tools for effective business decisions · Planning and Budgetary Control · Integrating budgets with strategy - the Balanced Scorecard in practice Costing · Essential tools for effective costing management · Introduction to key costing techniques Pricing for Profit · Common myths and mistakes in pricing strategy Project Appraisal - the Investment Decision · Fundamental tools of investment appraisal · Cost of capital and WACC - how these are determined EVENT DATES 4-5 March 2015 Auckland 20-21 April 2015 Wellington SS 23 February 2015 EB 23 March 2015 18-19 May 2015 Auckland SS 23 March 2015 EB 20 April 2015 29-30 July 2015 Wellington SS 3 June 2015 EB 1 July 2015 27-28 August 2015 Auckland SS 2 July 2015 EB 30 July 2015 12-13 October 2015 Wellington SS 17 August 2015 EB 14 September 2015 2-3 November 2015 Auckland SS 7 September 2015 EB 5 October 2015 FACILITATOR Susan Hansen “Susan kept us all engaged by delivering content in an interesting way. Content was related to each individual’s company with lots of interesting examples.” Ali McHugh Department Head Sample Logistics WATERCARE
  • 22. Plan your Professional Development Bright*Star Training works with individuals and organisations to fulfil professional development goals through public courses, in-house training, and coaching. With expert facilitators, exciting new programmes, and capped group sizes you will experience New Zealand’s finest training programmes. Bright*Star Training is part of Conferenz Ltd (est. 1996), New Zealand’s largest conference and training provider. In-House Programmes We focus on you, ask the right questions and guide you to the right training solution. We will consult with you to fully understand your needs, and develop a customised training programme to match your people, training objectives, and circumstances. We will work with you to design and support your team and organisational training needs for the coming year - saving you time, resources and money. Loyalty Discount Save 25% with our loyalty discount. Terms and conditions available online www.brighstar.co.nz/loyalty www.brightstar.co.nz/inhouse
  • 23. How to Connect Sign up to Bright*Star Training Alerts: Be the first to hear about new courses, special offers, and articles of interest. Follow us on Social Media: Connect with Bright*Star for news, event photos, and special offers. Speak with our friendly team: P: 09 912 3616 E: training@brightstar.co.nz www.brightstar.co.nz/connect How to register Online www.brightstar.co.nz/top10 Phone 09 912 3616 Email register@brightstar.co.nz Prices and savings SUPERSAVER (SS) EARLYBIRD (EB) LAST MINUTE 2-Day Training $1995 SAVE $300 $2195 SAVE $100 $2295 1-Day Training $1195 SAVE $300 $1395 SAVE $100 $1495 *Prices above are excluding GST. 2.5% credit card surcharge applies.
  • 24. www.brightstar.co.nz/top10 Bright*Star Ltd, Freepost 83430 PO Box 31 506, Auckland 0741 (09) 912 3616 www.brightstar.co.nz register@brightstar.co.nz Bright*Star Training is a trading division of Conferenz Ltd. Copyright © 2015 Conferenz Ltd.