1. Curriculum Vitae: of Natalie Crow
Page 1
CURRICULUM VITAE
PERSONAL DETAILS
Surname: Crow
First Name: Natalie
Home Address: 560 The Avenue, Henley on Klip
Cell Number: 083 235 8604
E-Mail Address: natalie.small82@gmail.com
Additional Contact Numbers: 083 555 5941
Age: 25
Date of Birth: 20 July 1991
Nationality: South African
Id Number: 910720 0082 08 3
Marital Status: Divorced
Home Language: English
Other Languages: Afrikaans
Transport: own
Computer Experience:
Syspro, Maximizer, Internet, MS Word 2010, Excel 2010,
PowerPoint, Microsoft Outlook, MS Word and Excel 2013,
NetSuite, Skype, Corel draw, Dreamweaver, SharePoint,
Photoshop, Interspire Mailing, Act-On
EDUCATION AND TRAINING
High School: Marais Viljoen
Highest Standard Attained: Matric
Dates: 2008
Subjects:
Statute Law
Criminal Law
English
Afrikaans
Introduction to
Criminology SG
Evidence and Procedure
Math
OTHER EDUCATION
College: Damelin
Course / Degree: Sales and Marketing Management Certificate
Date of course: 2010
College: Peer Group
Course: Front Line Excellence
Date of course: 2010

2. Curriculum Vitae: of Natalie Crow
Page 2
College: Quest Computer Skills Centre
Course: Personal Assistant Diploma
Date of course: 2012
College: Quest Computer Skills Centre
Course: MS Excel Module 4
Date of course: 2012
College: Quest Computer Skills Centre
Course: Business English
Date of course: 2012
College: Quest Computer Skills Centre
Course: Office Administration Diploma
Date of course: 2013
College: OHS Academy
Course: OHS & Legal Liability Certificate
Date of course: 2016
College: Succinct Investments (Pty) Ltd
Course: Health, Safety, Security and Environment (HSSE)
Date of course: 2016
College: SGS Academy
Course: Quality Management Systems Implementation
Date of course: 2016
EMPLOYMENT HISTORY
Employer: Western Global Africa (Pty) ltd
Position: Internal Sales Support & Internal Sales Coordinator
Dates of Service: January 2016 – to date
Sales Support / Coordinator 80%: Check stock items on NetSuite
Answer all sales related calls
Follow up calls to customers
Prepare standard quotations / proposals
Receive clarify customer orders
Ensure processing of orders on NetSuite
Create SOA Files for orders Received
Actively engage in Telesales
Update and maintain BDM Tracker and send to Manager
Follow up / Receive Daily Trackers for BDM’s
Gain sound industry and Product Specialist
Update Production minutes on a weekly basis ensuring
accurate information for the production and sales
meetings
Professional and up to date sales information packs
(Folder / Quotes / Business card / info leaflet)
Effective and up to date filing system
Professional and Effective general administration
Contractors Packs / Safety Files
Creating of Item codes on NetSuite as required

3. Curriculum Vitae: of Natalie Crow
Page 3
Prospecting potential customers
Competitor research: client base, pricing etc.
Data capturing onto NetSuite i.e. quotes done / New
Customers / Contacts / Calls made / Scheduled calls /
Opportunities / Leads etc.
BDM Tracker / Daily Trackers & Stats 5%: To be completed and submitted to Manager weekly.
Attend all Sales and Production related meetings
Administration – General Office 5%: Maintain & Control own filing system
General typing duties i.e. mails, memo’s etc.
Produce various reports – as required
Control and Order sales literature
Minute meetings
ISO 5%: Customer Complaints and Customer Complaints
Register
Non-conformance Register and Investigation form
Meeting attendance registers
Organograms
QMS Implementation
Marketing 5%: Submit success stories to Marketing to GM for approval
to send to marketing department at HO
Act-On Mailers
Employer: FloSolve (Pty) Ltd
Position: PA / Marketing Administrator
Dates of Service: Jan 2013 – September 2015
Duties:
Marketing
HR & Payroll
PA to Management Board, BEE Audit Admin,
Marketing Administration i.e. website, social media etc.
in HR I deal with the capturing of Fuel cards, leave
forms, Overtime, Standby Allowances, Deductions,
Cellphones, Advances, Interviewing Candidates, Job
profiles, Personnel Files, Resignations and payouts,
Management of all 4 Directors diaries, Minute taking in
meetings, Setting up & Scheduling of Meetings,
Booking of travel arrangements; i.e. flights, car rental,
accommodation etc., Restaurant bookings for executive
lunch, dinners etc. with our principal suppliers,
Organizing of Principal supplier visits, i.e.
accommodation, dinners, flights etc.
Marketing, Administrating the Website, keeping it up to
date, setting up of Internal & External Newsletters,
setting up and sending out of product launches, editorials
of successes etc., Investigating & researching of other
beneficial marketing avenues, Setting up of Business
cards artwork, Setting up and distributing of invitations
to any event hosted by FloSolve ,Ensuring any print
media is up to date and accurate with BEE ratings and
ISO certifications/Calendars / Diaries / Corporate Gifts
etc., Social Media updates and Stats (Facebook,
LinkedIn, Twitter, Google+, YouTube), Website Stats to
be distributed to all 4 Directors, Meet the Team
Templates and Posters
Data capturing of Data for Mid-Month pay run & Month
End pay run
Telephone, leave days, Overtime, Standby, Allowances /
Advances, Petrol Allocations & deductions, Loans &
repayment of loans

4. Curriculum Vitae: of Natalie Crow
Page 4
General – 2013 - 2015
October 2009 - 2013
Personnel Files
This includes:
Keeping up to date records of crucial information,
ensuring confidentiality thereof, keeping communication
between FloSolve and Praxima, Updating of Employees
details (personal info, banking details etc.) to Praxima,
Confirmation of employment, Job Profiles, Letter of
Appointments
Buying FloSolve Groceries from Makro, Assisting with
any Directors general queries, Assisting with booking of
study requests, Assist Technical Director with Skills
development, Assist with BEE audits etc., Setting up &
scheduling (planning) of tech days, training days, Golf
Days, Socials etc., Netstar allocations and installations,
Ordering and maintaining of fuel cards with WesBank,
Assisting and maintain of medical aid group scheme
with FloSolve & GAM, Assisting and maintaining new
employees to Gam pension fund, this includes adding,
withdrawal notifications, resigning employees etc.,
Adding and taking off of Company vehicles on the
insurance with Hollard, EE Committee, QMS committee,
FloSolve Assessments, Carbon Footprint, Ordering of
Office furniture, Ordering of Staff corporate wear,
Assisting the process of purchasing new company
vehicles, Licensing of new Company vehicles
General Administrator, Local & Foreign Creditors,
Debtors, Internal Sales, Syspro and Maximizer, Social
committee organizing/events, reception, assistant to sales
reps i.e. quotations, meetings, generating files with
catalogues for new customers (preparing reps), stock
take, buying and invoicing, technical support, internal
customer support, sales assistant, minute taking, key
health stats, Customer complaints, customer surveys
(ISO 9001), activity report of reps, processing of orders
Employer: Iteology
Position: Office administrator
Dates of Service: 3 November 2008 – 26 October 2009
Duties:
Scanning, Filing, Faxing, Organising meeting,
answering phones, processing of documents,
informing staff of any office news in other areas via
email, make serial numbers for computers and
laptops, basic Pastel
Reason for Leaving: Better opportunities

5. Curriculum Vitae: of Natalie Crow
Page 5
REFERENCES
Company Name: Western Global Africa (Pty) ltd
Contact Person: Charl Human
Contact Number: +971 52 633 9169
Company Name: FloSolve (Pty) Ltd
Contact Person: Ronnie Govender
Contact Number: 082 568 4112
Company Name: Iteology
Contact Person: Rob Steven
Contact Number: 011 433 5503