This document discusses communication styles and the impact of technology on communication. It provides an overview of traditional communication versus digitally mediated communication and how communication styles are changing. The goals are to increase awareness of changes in communication, understand different communication methods, and consider implications of technology-based communication. Trends discussed include the growth of social networks and mobile devices and how communication styles differ between generations.

1. Connecting Beyond An interactive perspectiveon communication Natalie M. Miller @GnatM April 2011

2. Purpose Practical application of communication & technology Educate leaders on significance of DMC and its impact in our daily lives Develop & understand styles of communication Look at technology’s impact and how it is used

3. Video YouTube link

4. Pre-workshop inventory Answer the following statements

5. Pre-workshop inventory How often do you engage in the following activities?

6. Pre-workshop inventory I use the following technologies:

7. Goals of Workshop Increase awareness about the changes communication Enable diversity in communication delivery Understand implications of methods of communication Provide new insight and understanding of technology based communication

8. Why is this topic important? Rapid changes Global impact Raising a different generation of children Expectation of multi-tasking Need for different social skills Shifting workforce Mobile generation

9. Communication

10. Defining effective communication Know your audience Looks at wants and needs Cares about the audience Respect Credibility Listening Trust

11. Context

12. Axioms

13. How do we communicate?

14. Traditional Communication Non-Verbal cues Facial expressions, eye contact, posture, gestures, personal space, personal artifacts Messages are visual Remember 85-90% of what we see versus 15% of what we hear Face to face Meetings

15. Digitally mediated Communication Technology enabled communication Use of blogs, Internet, email, text messaging, cell phones, or social networks Tends to be less formal Fast delivery Messages may be abbreviated No visual cues May use emoticons to convey emotion

16. Delivery

17. Characteristics

18. Discussion

19. Trends Exponential growth of social networks such as Facebook or Twitter Social networks common in everyday world Movement towards mobile devices (iPhone, Internet enabled Smart Phone, iPad, eReaders) Apps for everything Wireless society Individuality

20. Past, Present, & Future

21. Transformation Social, who me? Click image to go to media

22. The State of The Internet Click image to go to media

23. Technology Technology is as natural for communication as speaking Younger generations are raised with technology and use computers at a young age Technology enables us to reach beyond physical boundaries Allows for continual stream of information Allows global communication from an individual

25. Supports various types of groups (organizations, community, group, business, special interest)

26. 200 Million Mobile users

27. Mobile users TWICE as active

28. Social plugins allow for various websites to connect with FacebookTouches all communication contexts

29. Email One of the primary ways we communicate both personally and professionally Transport mechanism for digitally mediated communication Part of our daily lives Tends to be asynchronous, can choose when to read a message Not as disruptive as telephone or text messages Not always the best way to communicate because of misinterpretation

30. Mobile communications Dramatic increase in mobile communications in the past decade Cell phone more common than a home phone Internet enabled phones allow us to connect in more ways App mania – “there is an app for that” Most people can’t leave the home without it

31. Top 10TwitterTrends of2010

32. Discussion

33. Impact Social Presence Social Rules Generational Aspects

34. Social Presence DMC Messages are delivered differently

35. Social Rules What is a social rule? Like a norm -- underlying conventions adhered to in a society DMC breaks and creates new social rules Delivery of information changes from known sources to unknown (tweets) Micro-blogging of self (status updates, interests, activities) “Snippits” of information – skim past details for high level items – Getting to the point Acceptance of Facebook as part of our everyday culture Publicly defining yourself

36. Generational - Traditional

37. Generational - DMC

38. Generational - DMC Adapted from How to Talk to So People Listen: Connecting in Today’s Workplace by Linda Hamlin

39. Generational aspects

40. Discussion

41. Connected Hyperconnected Always on, always connected Extension of self World of Wi-Fi Cell to cell video conferencing (i.e. Apple FaceTime for iPhone ) Does your device drive you ORdo you drive the device?

42. Connected Larger audience Impact of global events Millions of people connected Speed Information travels fast News is broadcast by any one at the scene Sensationalism “Going viral” – YouTube videos

43. Choices Think differently Listen more, talk less Solicit feedback to test your communication style or method. Did people actually hear the message you were trying to convey? Spend time in two-way communication, engage conversation not just digital messages Eliminate conversational fear, talk to people about those hard topics

44. Choices Define yourself Define yourself, don’t let others define you Show respect for others when communicating Put technology away when you are in face-to-face situations Don’t become a slave to technology

45. Discussion

46. Conclusion – ABC’s Awareness Balance Clarity

47. Awareness We are human and need to communicate and interact Social networks still need us to support them Be yourself, be honest, be genuine Remember YOU are in control of your communication Recognize your communication patterns Embrace new communication technologies, but don’t become consumed by them

48. Balance Use technology for the best purpose Don’t avoid people through your communication method Technology is not a substitute Find value in communicating face-to-face Don’t tie yourself to the technology Immediacy and availability is not always necessary Remember to unplug Practice patience Create boundaries that are healthy

49. Clarity Be concise not cryptic Use the right communication method for the appropriate situation Avoid misunderstandings Don’t let the technology oversimplify reality Don’t let the communication method control your understanding of a situation Ask when you don’t understand, avoid vicious cycles

50. Questions ?

51. Video Links Connecting Beyond: An Interactive Perspective on Communication http://www.youtube.com/watch?v=QSWO0HKZyhk State of the Internet http://vimeo.com/9641036?utm_source=twitterfeed&utm_medium=twitter Social, who me? http://prezi.com/xvl9cndahfed/social-who-me/

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