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Reimagining Retail

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Presentation from NRF 2019 Retail's Big Show and NRF Foundation Student Program
Christopher Baldwin, Chairman & CEO, BJ's Wholesale Club, Chairman, National Retail Federation

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Reimagining Retail

  1. 1. REIMAGINING RETAIL Christopher J. Baldwin Chairman & CEO, BJ’s Wholesale Club Chairman, National Retail Federation
  2. 2. AGENDA A few questions for everyone A (very) little about me Why retail matters in the U.S. economy
  3. 3. HOW MANY HAVE USED ONE OF THESE?
  4. 4. ANYBODY REMEMBER THIS?
  5. 5. WAITED IN LINE FOR A NEW STORE TO OPEN?
  6. 6. SHOPPED USING AN APP?
  7. 7. USED SAME DAY DELIVERY?
  8. 8. A (VERY) LITTLE ABOUT ME
  9. 9. Chairman & CEO BJ’s Wholesale Club Chairman of Board National Retail Federation
  10. 10. B.S. Economics, 1985
  11. 11. 11 10 1 2 Moves Homes Awesome Wife Great daughters
  12. 12. BJ’S WHOLESALE CLUB 216 Clubs in 16 states 137 BJ’s Gas Stations 5+ Million members
  13. 13. WHY RETAIL MATTERS
  14. 14. ISN’T RETAIL DYING?
  15. 15. RETAIL IS RELEVANT $2.6 trillion contribution to GDP 42 million American jobs 32% of Americans’ first jobs
  16. 16. … AND VIBRANT 4.5% Projected 2018 sales growth 2000 Net store openings in 2018 90% Of shopping in stores
  17. 17. MULTICHANNEL IS THE NEW NORMAL Over Thanksgiving 2018 … 40% increase in consumers shopping online and in-store They spent $100 more than single-channel shoppers 90% of shoppers under 35 used mobile devices to make decisions
  18. 18. 1970 1980 AND WE HAVE MORE TO OFFER SHOPPERS … VALUE CONVENIENCE Price transparency More value options Incredible choices Personalized for me Where I want it When I want it
  19. 19. WHICH CREATES ENORMOUS OPPORTUNITIES Reimagining a huge industry Making shopper experience better than ever Creating more ways to research and buy … in ways that were unimaginable a few years ago
  20. 20. RETAIL … Matters to millions of Americans Is in a time of astonishing change Provides amazing careers
  21. 21. QUANTITATIVE SKILLS HOW CAN YOU SUCCEED IN RETAIL? STRATEGIC AGILITY DIGITAL FLUENCY WATCHES VS. CALENDARS 1 2 3 4 Never underestimate your ability to drive change

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