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Store of the future: Rethinking physical retail's role and strategy

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Presentation from NRF 2020: Retail’s Big Show.
-- Alberto Serrentino, Founder, Varese Retail

Publicado en: Venta al por menor

Store of the future: Rethinking physical retail's role and strategy

  1. 1. STRATEGIC PERSPECTIVE CUSTOMER PERSPECTIVE OPERATIONAL PERSPECTIVE FINANCIAL PERSPECTIVE NEW RETAIL
  2. 2. Customer acquisition and retention Data capture Customer relationship and engagement Delivery and fulfillment Service platform STRATEGIC PERSPECTIVE
  3. 3. Data empowered location, assortment, pricing, promotion, inventory and workforce management Omnichannel OPERATIONAL PERSPECTIVE
  4. 4. New KPIs New revenue model (services, vendors, recurrent) New financial model FINANCIAL PERSPECTIVE
  5. 5. Frictionless Easy Convenient Personalized Highly experiential CUSTOMER PERSPECTIVE
  6. 6. STRATEGIC PERSPECTIVE CUSTOMER PERSPECTIVE OPERATIONAL PERSPECTIVE FINANCIAL PERSPECTIVE NEW RETAIL
  7. 7. Thank You! Alberto Serrentino

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