A look ahead to 2023: Impasse or opportunity for a new path
The Dawn of Smarter Search: Augmented Reality Technology and Online Interaction
1. The Dawn of Smarter Search:
Augmented Reality Technology and
Online Interaction
BRIAN KILCOURSE, Managing Partner, Retail Systems Research
PARHAM AARABI, CEO, ModiFace
3. Who Am I?
• Managing Partner, RSR Research
• About RSR
– A leading source of insights for trends in retail
technology, and retail in general
– Our Mission: To elevate the conversation about retail
technology to a strategic level within the retail
enterprise.
www.rsrresearch.com
5. The Original Solution: Smart Search
• ‘Smart search’ was defined
as a simple ‘Google-like’
functionality to search for all
the objects that contain a
specific set of words
6. Do Consumers Use Boolean Operators?
• Using Boolean logic (AND, OR, NOT or AND NOT) to the search
line, eg. <argument 1> AND <argument 2>.
SOURCE: Southern Utah University, 2015
7. The Challenge For Retailers
• There are new types of searchable data that are not words & numbers
• Consumers want simpler (not more complex) ways to get to the most
relevant answer to their questions.
• Consumers want to get from ‘search’ to ‘visualization’ effortlessly, so
that they can refine their choices (especially when shopping)
• It’s not just for consumers! Enterprises need smarter search too – to
quickly find both visualizations and traditional alpha numeric data that
are relevant, and enable the user to get quickly to the right source.
8. What Are Retailers Doing Now?
• Autocomplete recommended lists
• Images of “most relevant” products
• Images that meet certain criteria (eg. “Black
pants”)
9. What Could Retailers Be Doing?
• There are techs today that take ‘smarter search’ to a whole
new level to deliver more ‘personalization’:
– Predictive search
– Visual search
– Augmented Reality (AR)
• Example: a recommendation engine that can match your
stated and implied preferences to patterns, and make
recommendations accordingly
10. What Could Retailers Be Doing?
• There are techs today that take ‘smarter search’ to a whole
new level to deliver more ‘personalization’:
– Predictive search
– Visual search
– Augmented Reality (AR)
• Example: a recommendation engine that can match your
stated and implied preferences to patterns, and make
recommendations accordingly
12. What Could Retailers Be Doing?
• There are techs today that take ‘smarter search’ to a whole
new level to deliver more ‘personalization’:
– Predictive Search
– Visual Search
– Augmented Reality (AR)
• Example: a recommendation engine that can match your
stated and implied preferences to patterns, and make
recommendations accordingly